Collections/loan processor/cashier/customer service
Resume:
SHELLY
PINKSTON
************@*****.***
Brentwood, CA 94513
SKILLS
● Customer Service
● Attention to Detail
● Documentation Management
● Relationship Building
● Loan Application Processing
● Financial Analysis
● Compliance
● Time Management
● Fast-paced Environment
● Patience and composure
● Reliability and punctuality
● Customer Satisfaction
EDUCATION
Liberty Union High School
Brentwood, CA
High School Diploma
PROFESSIONAL SUMMARY
Diligent cashier with a strong background in customer service and cashiering. Skilled in accurately and efficiently handling transactions to ensure a positive customer experience. Recognized for excellent communication and problem-solving abilities, especially in fast-paced environments.
WORK HISTORY
AmPm Arco - Customer Service Cashier
Antioch, USA • 12/2021 - Current
● Utilized point of sale system to process payments and transactions
● Applied suggestive selling techniques to increase sales
● Assisted customers with product selection, inquiries, and order customization requests
● Processed payments, returns, and exchanges
● Performed store opening and closing duties as required
● Followed all safety protocols while handling money
● Verified age requirements for certain products when necessary Eskin & Adler - Legal Collector
Concord, USA • 11/2008 - 03/2020
● Developed and implemented collection strategies to reduce delinquency rates
● Delivered customer service support by responding to customer inquiries regarding account receivable balance
● Negotiated payment plans with debtors to ensure timely payments
● Achieved productive levels of call metrics, contact percentages and other key performance indicators
● Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers
● Drafted demand letters, settlement agreements, and other legal documents as necessary
● Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors
● Prepared legal documents for review by attorneys such as affidavits, summonses, subpoenas
● Ensured compliance with local, state, and federal laws governing debt collection activities
Premier Home Loans - Sr. Loan Processor
Concord, USA • 01/2002 - 10/2008
● Scheduled and conducted closings of mortgage transactions
● Prepared closing packages for review by lender prior to settlement date
● Calculated, reviewed and corrected errors on interest, principal, payment, and closing costs using computers and calculators
● Verified and examined information and accuracy of loan application and closing documents
● Verified bank statements, tax returns, pay stubs and other documents to ensure accuracy of information provided by applicants
● Developed relationships with referral sources such as real estate agents, builders and accountants to increase business volume
● Collected required documentation from applicants and followed up on missing items
● Submitted loan applications with recommendation for underwriting approval
● Coordinated funding activities between lenders and escrow companies according to loan terms
● Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices, and checks using computers
● Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
● Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations
● Ensured timely delivery of funds at closing while maintaining excellent customer service levels
● Prepared loan files for submission to underwriting by updating MLS and ordering titles, insurance and appraisals
● Committed to delivering excellent customer service while working in a fast-paced environment
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