Solution Architect & Network Administrator

Wongbi Blaise Fru

Address : Coon Rapids, ***** Minnesota

Email : ******.***.******@*****.***

Telephone Number : 763-***-****

Positions: Network Administrator, Network Analyst, Network Engineer, Cisco Certified Network Associate, ITIL® V4 Certified, Certified AWS Solution Architect, Fortinet Network Security Ceritified Associate

Linkedin: linkedin.com/in/mgr-wongbi-blaise-fru-89a191104 CAREER OBJECTIVE

To build a dynamic career in IT infrastructure by leveraging my dual certifications as a Cisco Certified Network Associate (CCNA) and AWS Certified Solutions Architect. I aim to contribute to the design, deployment, and management of secure, scalable, and high-performing hybrid cloud and network environments. With a strong foundation in networking and cloud architecture, I seek to support organizations in their digital transformation initiatives while continuously expanding my expertise in modern IT solutions and deploying myself with enthusiasm to all tasks given utilizing my experience, exposures, and education, to get the job done accurately, efficiently, professionally and on time.

CERTIFICATIONS

• Cisco Certified Network Associate (2025-2028)

• ITIL® V4 Foundation for service management (2023-2026)

• Certified AWS Solution Architect (2024-2027)

• Fortinet Certified Fundamentals Cybersecurity(2023-2025) TECHNICAL SKILLS

• Networking : Routing & Switching, VLANs, Subnetting, NAT, ACLs, LAN/WAN, TCP/IP, DNS, DHCP

• Tools & Technologies : Cisco IOS, Packet tracer, Putty, AWS console, Wireshark, Telnet

• Cloud : AWS VPC, EC2, S3, IAM, CloudWatch, Ringcentral

• Protocols & Services : SNMP, NAT, VPN, HTTP/S, SSH, FTP

• ITSM: ITIL Processes, Incident Management, Change Management WORK EXPERIENCES

Network Administrator at AT&T Global Network Service Czech Republic s.r.o (June 2022

– August 2024)

• Resolve problems for voice and data service inclusive of hardware/software and degradation in performance impacting a customer’s business. Was tasked as a senior technician in troubleshooting voip issues for AT&T Office@Hand and AT&T Phone for Business-Advance.

• Provide engineering support to customers, customer support personnel and field support staffs in resolving issues with voice lines, alarm lines, fax lines and elevators lines.

• Work with customers and their company personnel to define technical problem and configuring solutions on their voice lines, which included setting up voice mail, call routing, call forwarding for after hours and public holidays on our third party cloud platform (Ring central).

• Troubleshooting end to end connectivity issues while configuring, reconfiguring and capturing sip error on Dataremote devices for clients voice issues. Also arrange for technician visit to customer site if I need hands on premise.

• Document details of troubleshooting steps on servicenow ticketing system. Also provide technical feedback to dataremote engineers via Jira ticket system if device is faulty or malfunctioning so they can upgrade firmware or replace equipment

• Negotiating and coordinate meeting with other support centers (i.e internal (field technician) and external organization (Ringcentral and Dataremote engineer as well as customer) for sectionalization and testing plan.

• Also ensure all stakeholders are updated via outbound calls or emails with troubleshooting steps and expected time repair.

Network Analyst at NSC Global (September 2020 – May 2022)

• Tier 1.5 network analyst conducting, evaluating and identify root cause of network failures for AT&T Managed Internet Service (MIS), AT&T Ethernet virtual private network

(EVPN) and AT&T virtual private network(AVPN).

• Resolved issues which ranged from errors on circuits, circuit down or flapping. Worked on different industry models such as cisco and juniper gateways and switches while also troubleshooting ciena devices at demarc.

• Ensuring any of this faults are cleared within required service level agreement, escalating faults as required.

• Document troubleshooting steps or Created Trouble ticket on AT&T online express ticketing system (AOTS) and own said trouble ticket throughout their life cycle while updating relevant stakeholders as needed.

EDUCATIONAL BACKGROUND

• Masaryk University; Masters of conflict Resolution and Democracy Studies ( 2020- 2022)

• University Of Buea; Bachelor of Laws in Law (2012-2015) ADDITIONAL INFORMATION

• Good interpersonal and communication skill

• Good team player with a strong analytic mindset

• Good proficiency in Microsoft office and internet operations

• Ability to adapt to new and challenging situation quickly

• Ability to work with minimal supervision

• Proactive, self-motivated and target oriented

Contact this candidate