Site Reliability Engineering

Abhinav Khare

Email: *****************@*****.***

Phone: +1-732-***-****

Professional Summary

Seasoned technology leader with over 18 years of international experience across Site Reliability Engineering (SRE), DevOps, FinOps, and Production Management, with hands-on leadership in release management, incident response, and infrastructure operations. Adept at managing complex application ecosystems, ensuring platform reliability, cost-efficiency, and automation at scale for global enterprises in the banking, pharma, and media domains.

Experienced IT professional with over 12 years of hands-on expertise in supporting and implementing Microsoft SharePoint (On-Prem and Online), Microsoft Teams, and Microsoft 365 solutions. Proven ability to design, automate, and enhance business processes using Power Automate, Power Apps, and Office 365 services. Adept at troubleshooting technical issues, providing end-user training, and collaborating with cross-functional teams to optimize collaboration platforms.

Seasoned technology leader with over 18 years of international experience in Site Reliability Engineering (SRE), DevOps, FinOps(Apptio, Mars), and Production Management. Proven expertise in building and operating large-scale distributed systems with a focus on cloud-native technologies in AWS. Specialized in Kubernetes (EKS) administration, observability using DataDog, OpenTelemetry, and AWS CloudWatch, as well as infrastructure automation using Terraform and Helm. Strong background in scripting with Shell and Python, developing resilient infrastructure, and implementing comprehensive monitoring and logging solutions. Adept at creating technical documentation, runbooks, and collaborating with cross-functional teams to ensure operational excellence.

Skilled in:

Business process automation using Power Automate workflows and Power Apps forms.

SharePoint customization and support, including system enhancements, automation design, and documentation.

Microsoft Teams administration, with experience implementing Microsoft 365 Group collaboration features.

Supporting and configuring Microsoft 365 tools, addressing functional/technical incidents, and working with Microsoft support.

Partnering with technology and security teams on adopting Microsoft cloud-based security services.

Strong interpersonal and training skills, with a commitment to empowering users and maintaining secure, efficient digital workspaces.

Professional Experience

Senior SRE/FinOps Lead

J.P. Morgan Chase, Dallas, USA Mar 2021 – Present

Led the administration, support, and enhancement of SharePoint Online and Microsoft 365 environments, ensuring platform availability, user satisfaction, and security compliance.

Designed and implemented business process automation using Microsoft Power Automate and Power Apps, reducing manual efforts and improving operational efficiency across internal teams.

Provided hands-on support to end-users and technical staff on SharePoint-related issues, including site creation, permission management, workflow troubleshooting, and usage optimization.

Authored user training guides, conducted one-on-one coaching, and created system documentation to drive adoption of SharePoint and Teams-based solutions.

Supported the integration and deployment of Microsoft Teams collaboration features, leveraging M365 Groups to facilitate secure communication and content sharing.

Collaborated with internal security and technology teams to align SharePoint and Microsoft 365 platform configurations with enterprise security standards and Microsoft Cloud security capabilities.

• Enhance observability through tools like Dynatrace, Grafana, Splunk, and DataDog, enabling proactive alerting and trend analysis.

• Engage regularly with product and engineering teams to align delivery with SRE principles and business goals.

• Drive culture of automation, monitoring, and resilience, mentoring teams in modern SRE and platform engineering practices.

Education

Masters in Computer Applications, Rajiv Gandhi University, Bhopal, M.P., India – 2001

Bachelors in Computer Science, Devi Ahilya University, Indore, M.P., India – 1998

Certifications

• AWS Solution Architect Associate

• Terraform Associate (003)

Technical Skills

• Cloud Platforms: AWS, GCP

• DevOps & Monitoring: GitHub, Jenkins, Terraform, Prometheus, Splunk, Grafana, Dynatrace, DataDog

• Containers & Orchestration: Docker, Kubernetes, OpenShift

• Scripting: Unix Shell, Python, Groovy, YAML

• Development: C#, ASP.NET, VB Script, JavaScript

• SharePoint: MOSS 2007/2010/2013/2016, Office 365, SharePoint Designer, Nintex

• Databases: SQL Server, Oracle, MS Access

• Other Tools: Bitbucket, ADO, MS Project, Visual Studio, InfoPath, Crystal Reports

Citizenship

US Citizen with OCI for work authorization in India.

SRE Technical Lead/ Architect

Credit Suisse, NY May 2015 – Feb 2021

• Led migration from SharePoint 2007 to SharePoint 2013, coordinating with multiple vendors and tools.

• Designed and deployed SharePoint Server Infrastructure with DR, failover, and redundancy planning.

• Automated business workflows using SharePoint Designer and Microsoft Flow.

• Managed stakeholder expectations and provided end-to-end business training.

• Developed capacity planning, taxonomy structures, and access control mechanisms across global teams.

SharePoint Technical Lead/ Architect

BMS, NJ Mar 2012 – Apr 2015

• Created governance frameworks, environment topologies, and infrastructure planning.

• Led BI and reporting infrastructure setup using SSRS and SQL Server 2012.

• Branded SharePoint portals and created customized templates and workflows using Nintex.

• Collaborated across global teams and ensured SLA compliance.

Architect/Support Analyst

HBO, NY Jan 2010 – Feb 2012

• Designed InfoPath forms and managed metadata and document lifecycle strategies.

• Implemented KPI dashboards and BI tools with SharePoint and Excel Services.

• Managed SharePoint server farms and ensured enterprise document control and branding.

Support Engineer

E*TRADE Financial, VA Jan 2006 – Nov 2009

• Managed SharePoint Portal Server 2003 upgrades to MOSS 2007 using gradual migration techniques.

• Configured dashboards, custom web parts, and handled indexing/search tuning.

• Developed disaster recovery and failover planning for SharePoint environments.

Senior Programmer Analyst

Fidelity Investments, MA Apr 2005 – Dec 2007

• Developed custom dashboards and interfaces for management reporting systems.

• Migrated WSS 2.0 sites to SharePoint 2003 and managed metadata schemas.

• Provided SharePoint training and developed reusable component libraries.

System Analyst

Shinsei Bank, Japan Jan 2001 – Mar 2005

• Led requirement gathering and SQL optimization for multiple banking applications.

• Wrote Shell Scripts and automation tools for deployment tasks.

• Developed and managed large-scale report systems using ASP, C#, and Oracle databases.

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