Salesforce Administrator

VANNAK LIM

***********@*****.*** 240-***-**** Silver Spring, MD LinkedIn

PROFILE

Certified Salesforce Administrator with hands-on experience developing and supporting Salesforce environments, resolving support tickets, and translating business requirements into scalable CRM solutions. Skilled in designing Lightning pages, building custom reports and dashboards, and collaborating with development teams. Committed to delivering clean, user-centric solutions that improve business operations and customer engagement. EDUCATION

University of Maryland, College Park December 2022 B.S. Information Science, 3.36 GPA

CERTIFICATIONS

● Salesforce Certified Administrator January 2023

● Salesforce Certified Cloud Consultant January 2023 TECHNICAL SKILLS

● Salesforce: Lightning App Builder, Reports & Dashboards, Object & Field Management

● Programming Languages: Python, R, Java, Apex, SQL

● Tools: Jira, Confluence, Microsoft Office, Google Workspace, Tableau, Figma WORK EXPERIENCE

Salesforce Administrator May 2023 - January 2025

PCN Strategies Washington, D.C.

● Developed 100+ custom objects, fields, and reports to refine client and customer tracking.

● Launched 20+ Lightning pages to enhance user navigation and client progress tracking.

● Managed a legacy system used by 70+ organizations while contributing to the development and rollout of a new application planned for 700+ organizations.

● Led the resolution of dozens of support tickets monthly and coordinated deployment plans. IT Support Technician March 2021 - August 2021

Enovational - Mass Vaccination Centers Washington, D.C.

● Maintained the Salesforce system to track vaccine inventory and vaccination progress, including intake, eligibility, and schedules for tens of thousands of patients.

● Resolved Salesforce data and system issues, enabling uninterrupted site functionality.

● Set up technical equipment across 5+ Maryland vaccination sites to initiate operations.

● Trained new IT staff on site policies, Salesforce workflows, and troubleshooting. PROJECTS

Compass 2.0 Development May 2023 - January 2025

● Designed a Salesforce application that enabled 700+ nonprofit organizations to better manage client data, improve client communications, and conduct reports.

● Integrated custom reporting features to government agencies and internal systems. Compass 1.0 Support May 2023 - January 2025

● Provided advanced support for an aging system still used by 70+ organizations.

● Coordinated deployment plans and spearheaded solutions to system bugs and updates. Duplication Detection System January 2022 - May 2022

● Created a Python program for identifying potential duplicates in an academic database.

● Delivered a non-intrusive tool for the Faculty to review flagged entries for accurate records. U.S. Presidents Database August 2020 - December 2020

● Used SQL to develop a relational database linking U.S. presidents, VPs, and their families.

● Cleaned and verified datasets for accurate and efficient queries.

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