Customer Service Information Security
Resume:
Nevaeh Langston
Wilson, NC *****
************@*****.***
Skills
Logistics Management
Information Security
time management
customer service
communication
typing
attention to detail
motivation
database
microsoft excel
data accuracy
concentration
Microsoft office
problem solving
adaptability
patience
active listening
positive attitude
empathy
Microsoft word
organization
proven oral
written communication
Job Experience
Military - Army
Fort Gregg Adams VA
August 2023- May 2024
92Y/92A
Provided administrative support to military personnel and their families. Maintained sensitive records, including medical and financial documents. Assisted with processing paperwork for enlistment and re-enlistment into the armed forces.
Processed applications for military identification cards and other related documents. Performed data entry into automated systems to update personnel information. Organized files of completed forms and maintained accurate records of all transactions. Verified eligibility criteria for accessing a variety of programs offered by the military. Advised customers regarding procedures necessary to obtain appropriate benefits or privileges.
Attended meetings with senior leadership regarding policy changes that affected military service representatives.
Resolved customer complaints in an efficient manner while adhering to company standards.
Alorica
CVS Health Care Call Center Customer Service
March 2022 - June 2023
helps customers with issues and concerns related to products and services Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information
Answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
Amazon
Project Manager
Jan 2021- Feb 2022
Oversees staff working on a project, assigning duties and tracking progress to deliver the project as
ordered.
meeting with senior company officials to discuss project plans and requirements. Walmart
Customer service Call Center
May 2019 - Dec 2020
oversees both the customer service and sales teams within a company, ensuring excellent customer
experiences while driving sales revenue by managing staff. Setting performance goals, resolving customer issues, and coordinating sales initiatives to maximize
customer. satisfaction and profitability.
Education & Training
Aug 2019- June 2023
Beddingfield Highschool
Language
English
Race
African American
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