Warehouse Associate Customer Service

MELISSA HINDMARSH

972-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

I am looking forward to establishing a career with a new organization and demonstrating the customer service skills I have continuously excelled at. I am extremely driven and have worked in a variety of different roles including customer service, sales, and marketing. I am a dedicated team player that is always able to quickly integrate into an existing team.

EDUCATION

Arlington High School, May 2008

•Graduate high school in three years with honors & Related Coursework - Professional and Technical Communications

•Consistently applied myself by enrolling in summer school dual credit Tarrant County College as well as honor psychology my final year in high school (UTA Freshman Achievement Scholarship - Top 25% of class & UTA National Society of Leadership and Success)

EXPERIENCE

Front End Member - Dollar Tree - Tomball, TX 03/2022-06/2022

•Interact with every guest and help them find items around the store

•Answer questions about products and find similar products if the item they want is not there

•Receiving and unpacking products to stock front of store shelves and arrange neat and orderly displays of merchandise based on current sales promotions

•Operate cash register or POS system to receive payment by cash and debit/credit card

ULTA – Beauty Team Member – Southlake, TX 03/2021-06/2021

Greet guests by welcoming them into our store, offering them a basket, helping find the items they’re looking for and encouraging ULTA rewards savings card #/email, explain the benefits of savings dollars off varying set amounts you purchase, birthday gift, and ask if they’d like to apply for the ULTA credit card (with approval granting 20% off today’s purchase)

Operate cash register or POS system to receive payment by cash or debit/credit card, process refunds and exchanges

Marketing Representative - UAC4U - Arlington, TX 10/2020-12/2020

•Building rapport and relationships with prospective business partners

•Negotiate as many marketing agreements or contracts as I could per month

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Customer Service Retail Representative - Cricket Wireless – Fort Worth, TX 07/2020-10/2020

Open and close the store, disable and enable store alarm, take deposits to the bank, count register drawers, inventory the electronics, securely fasten display phones to prevent theft, sign spin, clean the store, and with approval, post on 5miles, offer up, etc. to generate more store traffic

Server - IHOP – Fort Worth, TX 01/2020-07/2020

•Assist guests in ordering by promoting specific menu items and upselling to increase check amounts

•Interact with a diverse group of guests providing excellent customer service

SKILLS

•Quick learner, highly dependable, and exceptional communication skills

•Excellent time management and attention to detail

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