It Support Specialist

Daniel Christopher Riley - IT Support Specialist Resume

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Daniel Christopher Riley

Phone: 562-***-**** Email: ************@*****.*** Location: Long Beach, CA, USA

Professional Summary

Versatile IT Support Specialist with 30+ years of hands-on experience delivering end-user support, desktop administration, and network configuration across enterprise and SMB environments. Proven expertise in Active Directory, Windows/Mac OS, hardware deployment, and ticket-based troubleshooting. Adept at handling onsite technical support, remote assistance, and secure system setup. Known for delivering fast, courteous, and effective resolutions while supporting 350+ users in high-demand environments. Eager to bring my collaborative spirit and technical acumen to a dynamic support team like Gensler's. Core Skills

- Desktop/Remote Support (Windows, macOS, Linux)

- Active Directory / Group Policy / O365 Admin

- Ticketing Systems (ServiceNow, Zendesk, Spiceworks)

- Imaging & Deployment (Ghost, Altiris)

- Wi-Fi & LAN/WAN Support

- Hardware Installation & Troubleshooting

- VoIP & Conferencing Systems (MS Teams, Zoom)

- Security Patching, Firmware Updates

- PowerShell/Bash Scripting

Daniel Christopher Riley - IT Support Specialist Resume Certifications & Education

- Google IT Support Certificate - 2019

- Dell Desktop & Portable Foundations - 2010

- Information Systems Support Specialist - 1998

- CompTIA A+ (in progress or equivalent experience) Technical Competencies

- OS: Windows XP-11 Pro, macOS, Linux, iOS, Android

- Tools: Microsoft 365, Exchange Online, Google Workspace

- Support: Microsoft RDP, TeamViewer, AnyDesk

- Networking: DHCP, VLAN, Firewall, Switch/Router Setup

- Security: SCCM, Patch Management, Endpoint Hardening Professional Experience

Freelance IT Support / Desktop Technician

Long Beach, CA Apr 2014 - Present

- Delivered first-line and escalation support across diverse environments, resolving thousands of support tickets across Windows, macOS, and Linux.

- Installed, configured, and maintained desktops, laptops, printers, and peripheral hardware in both onsite and remote setups.

- Supported Microsoft 365 (Outlook, Teams, Excel, etc.) and Google Workspace users with account provisioning, troubleshooting, and training.

- Managed Active Directory user provisioning, permissions, and group policies in small business and enterprise client networks.

Daniel Christopher Riley - IT Support Specialist Resume

- Troubleshot network issues (LAN/WAN/Wi-Fi) and implemented secure configurations, including static IP, DHCP, VLANs, and firewall policies.

- Utilized remote tools like Bomgar equivalents (AnyDesk, TeamViewer, RDP) to provide off-site diagnostics and support.

- Provided A/V support for virtual meetings using Zoom and Teams.

- Authored internal support documentation and how-to guides to enhance end-user independence and reduce ticket volume.

- Applied firmware updates, performed security patching, and followed ITIL-aligned best practices for incident resolution.

Career Highlights

- Deployments: Imaged and deployed 1,500+ secure systems using Ghost and Altiris at eBryIT.

- IAM: Supported user access and security through Active Directory in multiple environments.

- Incident Resolution: Provided on-site support for 350+ users at LA County DCFS, handling networking, desktop, and app-level incidents.

- Cybersecurity Focus: Implemented secure configurations and endpoint protection in client environments as part of modern hardening practices.

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