Information Technology Pc Technician
Resume:
Professional Resume
Bryan Lilienkamp
Indianapolis IN 46208
***********@*****.***
Education
Excelsior College
Graduated cum laude in November 2008 with a Bachelor of Science in Information Technology, overall GPA of 3.57 on a scale of 4.00.
Bishop Chatard High School
Graduated.
Information Technology Certifications
CompTIA A+ Certification
CompTIA Network+ Certification
Microsoft Certified System Engineer
Microsoft Certified Professional + Internet
Microsoft Certified Professional
Employment History
The Marion County Election Board
Absentee ballot clerk and Assistant to the Early Vote Site Supervisor, 8/2024 to 12/2024 during the 2024 Fall Election in Marion County, Indiana.
Insight Global
PC Technician for PC refreshes for AES from 9/2023 to 7/2024. Imaged various models of new laptops. Used Service Now ticketing system.
Knowledge Services Technology
Early Vote Site Manager for the Marion County Election Board 4/2023 to 5/2023. Manager of 8 election workers and the voting process for the early voting period (4/4/2023 to 5/1/2023) of the 2023 Municipal Primary Election at the Marion County City-County Building.
Robert Half International, Inc
Election Worker for the Marion County Election Board 8/2022 to 11/2022. Seasonal work at the main warehouse of the MCEB relating to the receipt of absentee ballot applications and the sending and receiving of absentee ballots for the November 2022 General Election.
Insight Global
PC Technician for both refreshes and remote new users for Genesys 9/2021 to 6/2022. Was responsible for the setup of mostly new user PC and MAC laptops, including the shipping of them and peripherals when approved. Also participated in the clearing out and shipment to recyclers of equipment from many floors of offices that became permanently closed due to the Covid shutdown. This position ended once the floors were cleared, the supply of new PCs and MACs became unattainable due to the worldwide chip shortage, and a company-wide hiring freeze was implemented eliminating the need for new user equipment.
Concero Resources
PC Technician for the distribution and recovery of PCs, monitors, and various other peripherals for work-at-home employees for Sedgwick Brand Protection 6/2021 to 9/2021. Reimaged new and recovered PCs as well.
Apex Systems
PC Technician for a PC refresh project for Ascension Health 3/2021 to 5/2021. Performed discovery of PCs due for refresh and configured and installed new PCs to replace them, including data transfer when necessary. Later the project entailed helping clean up a backlog of old tickets that were neglected during the refresh project.
Robert Half International, Inc
Election Worker and then Site Manager for the Marion County Election Board at the Early Vote location at St. Luke’s Methodist Church 10/2020 to 11/2020. This assignment required training/election worker duties at the main early vote site at the City County Building and then the Site Manager duties at the Indianapolis northside early vote satellite location at St. Luke’s from 10/24/2020 to 11/1/2020. Technical understanding of the voting equipment was essential but not the only factor in managing the huge and constant flow of voters.
Bell Techlogix
PC Technician for the Information Services Agency (ISA) 2/2020 to 4/2020 for a contract to configure PCs for refreshing purposes for various city-county departments, which morphed into the assessing, cleaning, and configuring of many used laptop PCs for emergency work-at-home use during the growing Covid-19 crisis as nearly all City-County Building personnel were forced to become work-at-home users as the facility was closed down. After these needs were met the new personnel on this project were no longer needed.
Mphasis
LTC Imaging/Configuration Technician for DXC Technology (earlier for Hewlett Packard Enterprise) 3/2015 to 2/2020 for a contract with Eli Lilly and Company. Involved the Win10 configuration of Dell, HP, and Lenovo PCs, using Active Directory and Airwatch to name and enroll the PCs into the Airwatch monitoring system. Configured Win10 PCs for new users. Also reconfigured returned problem PCs at the direction of the Help Desk. Previously, this role involved the Win7 imaging and configuring of Lenovo, HP, and Toshiba PCs and hard drives for new users, PC refreshes, and break\fix. Installed additional software programs and updates when needed. Researched customer profiles to produce an accurate software list for existing customers. Also responsible for the wiping of PCs and hard drives after the 10-day hold period of retiring units had expired. Contract was originally held by Modis prior to the arrival of Mphasis.
Theoris IT Services
Help Desk/Project Technician 9/2014 to 3/2015 for a contract with Moorehead Communications. Configured D-Link access points for a project to provide backup internet, configured ipads for a Mobile POS project, and used the Service Desk ticketing system to provide technical customer support over the phone for a chain of cell phone stores.
Sondhi Solutions
PC Refresh Technician 6/2014 to 8/2014 for a contract with the Information Services Agency of Marion County, Indiana, installing desktops and laptops for upgrade from Windows XP to Windows 7, performing surveys of old PCs and inputting settings and performing data transfers for new PCs, removing and wiping hard drives with DBAN.
Anchor Point Technical Services
PC Refresh Technician 3/2014 to 5/2014 for a contract with National Government Services of Wellpoint, imaging laptops and desktops for upgrade from Windows XP to Windows 7, performing data transfers, installing various software packages, installing virtual machines.
Insight Global
PC Refresh Technician from 2/2013 to 12/2013 for a contract with RCI, imaging laptops and desktops for upgrade from Windows XP to Windows 7, performing data transfers, occasional break\fix activities and other miscellaneous software installs as assigned.
Tek Systems
Software/Hardware Break/Fix Technician for Ascension Health Services from 8/2012 to 12/2012, Domain Migration Technician for a domain migration project 6/2012 to 8/2012 and a 4-week migration project 4/2012 to 5/2012. Performed break/fix on desktops, laptops, and printers and somewhat complex domain migrations on laptops including troubleshooting software problems when necessary for a large healthcare provider. Also, participated in a 3-day Windows 7 upgrade for a large car rental company in 12/2012.
Randstad
Help Desk Agent for a contract at Telamon for Iomega, one of the leading providers of desktop external hard drives and desktop and rack-mount network-attached data storage 1/2012 to 3/2012. Temporary position for a provider of phone and chat support to both consumer and professional customers regarding the setup, configuration, and/or troubleshooting of warrantied desktop hard drives and network-attached storage including the handling of transactions for replacement parts when necessary.
Disys
PC Refresh Technician for a 6-month Dell migration\upgrade project at Rolls-Royce Corporation in Indianapolis 7/2011 to 12/2011. Contract work using Dell’s Migration Tool to transfer user profiles to new Dell desktops and laptops. Customer service performed in completing checklist with customer, educating on the differences between Microsoft Office 2003 and 2007, installing any programs possibly missed during refresh (when possible), and solving any other problems that may have arisen.
Insight Global
PC Refresh Technician for a 6-day migration project for Dell at the Indianapolis office of the Federal Department of Housing and Urban Development. Following this Insight had part-time work as a Refresh Technician for Dell migrations for PNC Bank. 6/2011-7/2011.
Smart-IT Staffing, Inc.
PC Refresh Technician for Northrop-Grumman at the Information Services Agency of the city of Indianapolis-Marion County 11/2010 to 2/2011. 3-month project imaging new laptops and issuing them to various county employees and completing checklist and providing customer service if any problems arose. Other duties included wiping returned laptops with DBAN and performing asset management.
Marion County Election Board
Early Vote Supervisor 9/2010 to 11/2010. Temporary position supervising the early vote
operation composed of 5 other employees, printing early vote ballots as needed, and processing absentee ballot applications during down time at the Marion County Clerk's Office prior to the November 2010 election. Not directly technology related, although knowledge of technology was indispensable.
RMS Computer Corporation
Field Support Technician for Dell at a major health insurance corporation for a year-long contract 7/2009 to 9/2010. Contract work performing hardware break/fix and software install/imaging for various software and hardware problems on desktops and notebook PCs, some printer and Blackberry troubleshooting, use of the Service Center ticketing system. Many of the tickets involved removal of viruses, sometimes requiring re-image and data recovery. Performed detailed asset management as well.
TEK Systems
PC Refresh Technician 3/2009 to 6/2009. 3-month project installing new notebook PCs and imaging both new and legacy PCs with new OS and encryption and troubleshooting of occasional peripheral driver problems during a project for Baker and Daniels law firm at its offices in Indianapolis, Carmel, Fort Wayne, South Bend, Chicago, and Washington DC.
TAC Worldwide Company, Inc.
Lead Installer 1/2009 to 4/2009. Contract work installing Cisco Catalyst 2960 switches and interacting with remote support in CVS drug stores as part of the CVS SNSE project.
First Level Technology
Field Engineer 8/2003 to 9/2006. FLT is a division of NCR Corporation. Duties included:
Troubleshooting, break/fix, and repair of Automatic Teller Machines, desktop computers, laser printers, and thin clients through Remedy Ticketing System
Diagnosis, inspection, and repair, and installation of retail Point-of-Sale equipment, including scanners, scanner/scales, and entire self-checkout systems
Repair and troubleshooting of Dell desktop, server, and notebook computers in coordination with Dell’s centralized help desk
Seasonal inspection of Point-of-Sale equipment for various retail customers
Periodic training of new hires
Maintaining of communication with supervisor, co-workers, customers, central dispatch, and various help desks
Participation in various store-wide Point-of-Sale installation projects
Resigned position in order to pursue Bachelor’s Degree at Excelsior College on a full-time basis.
References
Jon Oliger DXC Technology Manager 317-***-**** 317-***-**** **********@*******.*****.***
Jim Wire DXC Technology Manager 317-***-**** 317-***-**** ****************@*******.*****.***
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