Tier 3 Network Engineer

Jason Bonczkowski

Ashburn, VA *****

Phone: 206-***-**** / 202-***-**** • Email: ****************@*****.***

LinkedIn: https://www.linkedin.com/in/jason-bonczkowski-814a4016/

SUMMARY

** ***** ** progressive IT experience, including Tier 3 Network Engineering, large-scale infrastructure architecture, cybersecurity, and federal project leadership (USDA, VA, DoD, US Army).

Management & Leadership: 20 years of Supervisory IT experience managing teams of 15+ IT professionals supporting thousands of end-users, network devices, and remote sites worldwide.

Technical Expertise: 20 years of hands-on technical experience in the following key areas

oWired and Wireless Design Architecture (Routers/Switches, WLCs/WAPs/RF Survey)

oMulti-Vendor Cloud Compute and Network Design Architecture (AWS/Azure/GCP)

oLAN/WAN Design Architecture (BGP/OSPF/EIGRP, DMVPN/IPSEC, SD-WAN/VXLAN/ACI)

oDesign Installation and Configuration of (Datacenters/MDFs/IDFs, Data/Voice Circuits)

oTroubleshooting of Enterprise Infrastructure using (SPLUNK/Wireshark/SolarWinds)

oLarge Scale Project Management of (Routers/Switches/Wireless/VoIP)

oSecurity Compliance using (Firewalls/DISA STIGs/NIST 800-53/RMF)

oNetwork Automation using (Python/PowerShell Scripting)

Education & Certifications:

oB.S. in Computer Information Technology (Cum Laude)

oCisco: CCNA, CCENT – working on CCIE Enterprise Infrastructure

oMicrosoft: MCP, MCTS

oCompTIA: Security+, Network+, A+

oITIL 4

Clearances: Public Trust BI (active), Secret (inactive)

CORE COMPETENCIES

High-Availability Network Design (On Premise & Cloud LAN/WAN, SD-WAN, Routing/Switching)

Cybersecurity & Compliance (NIST 800-53, DISA STIGs, RMF, FISMA, HIPAA)

Cloud & Virtualization (AWS, Azure, GCP, VMware, Hyper-V)

Unified Communications (Cisco VoIP, CUCM, SIP Trunking, MS Teams)

Disaster Recovery & Redundancy (COOP, load balancing, failover strategies, UPS)

Team Leadership & Mentorship (SOP creation, multi-disciplinary collaboration)

Advanced Troubleshooting (root-cause analysis, performance optimization)

PROFESSIONAL EXPERIENCE

U.S. DEPARTMENT OF AGRICULTURE (USDA)

Senior Tier 3 Network Engineer

Mar 2022 – Present

Provided nationwide enterprise network infrastructure design and technical support to 29 agencies, over 6,000 remote sites, over 100,000 end users, and over 30,000 network devices.

Enterprise Network Engineering: Designed and deployed robust network architectures ensuring 99.9%+ uptime across multiple data centers and thousands of remote sites.

Routing & Switching Protocols: Maintained BGP, OSPF, EIGRP, MPLS, SD-WAN solutions, improving throughput by 50–60% while reducing latency.

Security & Compliance: Implemented NIST 800-53 controls, DISA STIGs, and risk assessments to protect sensitive data; mitigated cyber threats via intrusion prevention and patch management.

Unified Communications: Led Cisco CUCM and SIP Trunking deployments, enhancing voice and video collaboration across hundreds of USDA locations.

Team Leadership: Mentored junior engineers, established SOPs, and collaborated with vendors to optimize cost savings; recognized with multiple cash bonus awards.

Key Achievement: Quality Step Increase (QSI) in 2024 for exceptional customer service, completing multiple large-scale network projects under budget.

Major Projects: EIS Lumens Router and Circuit upgrade. ARS VLAN and Network Infrastructure standardization. AT&T Router and Circuit optimization. Python Automation & Inventory GUI script.

U.S. DEPARTMENT OF VETERANS AFFAIRS (VA)

Senior Tier 3 Network Engineer / Network Infrastructure IT Supervisor

Aug 2012 – Mar 2022

Supervisor in charge of all Network, Server, and Voice Infrastructure for 2 VA Hospitals, 30+ Remote Sites, 6,000+ end-users, and 5,000+ network devices.

Infrastructure Management: Planned, installed, configured, and maintained the LAN/WAN network/server/voice infrastructure ensuring stable connectivity for 2 major hospitals and 30+ remote clinics and VA benefits centers.

Server & Data Center Ops: Achieved near-100% uptime for EMR, Windows Server, VMware, and other critical platforms by refining backup/disaster recovery protocols.

Telecommunications & VoIP: Implemented Cisco VoIP (Call Manager/Unity), enabling secure telehealth services for medical staff and patients.

Cybersecurity & Compliance: Enforced FISMA, HIPAA, NIST 800-53 frameworks, safeguarding PHI and reducing vulnerabilities by 70% through proactive patching.

Major Projects: Electronic Health Records Management (EHRM) System for seamless transfer and sharing of medical records. Conducted multiple Switch/Router/Wireless/VoIP new installations and refreshes. Upgraded the Copper and Fiber cable Infrastructure at both main hospitals. Installation of multiple new CBOC’s and Vet Centers. Rebuilt the Tacoma Data Center.

U.S. DEPARTMENT OF DEFENSE (DoD)

Tier 2 Network Engineer / Senior Desktop Support IT Technician

Jun 2006 – Aug 2012

Provided tier 2 network and technical support, system administration, and cybersecurity for 100+ DoD sites, 6,000+ end-users, and 250+ network devices.

Deployed and managed Windows/Linux workstations, AD, and enterprise apps in classified and unclassified environments.

Applied DISA STIGs and NIST 800-53 guidelines for vulnerability remediation, ensuring compliance.

Delivered efficient help-desk solutions, lowering average ticket resolution times by 70%.

Key Achievement: Earned a Quality Step Increase (QSI) in 2012 for exemplary service while covering a supervisor’s duties during deployment.

UNITED STATES ARMY (RETIRED)

Senior Tier 3 Network Engineer / Senior Non-Commissioned Officer (MSG/E-8) – (11M/14T/25B)

Jun 1994 – Oct 2017

Served 23 years, directing IT teams in network engineering, cybersecurity, and mission-critical infrastructure management for NIPR and SIPR networks during peacetime and wartime operations.

Oversaw LAN/WAN, VoIP, and COMSEC systems for large-scale military operations; enforced DoD RMF, DISA STIGs, and risk management to ensure data protection.

Mentored and developed junior IT soldiers; recognized with 2 Meritorious Service Medals, 3 Army Commendation Medals, and 3 Army Achievement Medals.

DD-214 available upon request

PROFESSIONAL REFERENCES

(Full list available upon request)

Randy Rhyne – USDA OCIO Branch Chief *****.*****@****.***

Martin Bradford – USDA OCIO IT Supervisor ******.********@****.***

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