Scrum Master Senior

CarolAnn Vaca, POPM, CSM

512-***-**** ********.****@*****.*** Austin, TX

SENIOR SCRUM MASTER/RELEASE COORDINATOR

●Over 7 years as a Sr. Scrum Master leading cross-functional teams, achieving a 25% increase in on-time software releases.

●Expert in Agile methodologies; coached teams in self-organization and used effective facilitation techniques to achieve continuous process improvements.

●Managed complex projects with quantifiable success, including a 30% reduction in release-related incidents, while aligning with CSM and PSM I practices.

WORK EXPERIENCE

Charles Schwab Austin, TX

Senior Scrum Master & Release Manager Jan 2021 - Present

●Facilitated SAFe PI Planning sessions for an Agile Release Train of 100+ members, optimizing remote/hybrid collaboration and promoting Agile practices.

●Coordinated 200+ annual releases, ensuring consistent delivery flows and robust software development practices.

●Streamlined release and change management processes using Remedy, reducing incident impact by 20% and ensuring system stability.

●Cross-Team Coordination: Aligned release activities across five development teams, driving on-time delivery of key intelligent assistant features.

●Built and maintained Jira dashboards that improved team transparency and accountability, evidenced by a 45% boost in tracking efficiency.

●Utilized Microsoft TFS and JiRA for efficient sprint tracking and burndown chart management, guiding teams through clear sprint goal execution.

INTUIT, INC. San Diego, CA

Scrum Master for Federal Tax Team Jan 2014 - Jan 2020

●Led a 30-person cross-functional team across desktop, web, and mobile platforms, improving release efficiency by 22% and fostering Agile self-organization.

●Managed Jira user stories, backlog, and daily scrums while employing retrospectives to refine processes and track burndown metrics.

●Collaborated with entire Federal Tax Team to improve existing release schedule and Scrum processes thru rapid experimentation to drive Agile and Scrum best practices.

●Coached team members on conflict resolution techniques, resulting in smoother sprint transitions and improved team dynamics.

Customer CARE Experience Leader Jan 2013 - Jan 2014

●Coordinated end-to-end customer service solutions across multiple groups, enhancing service delivery efficiency by 18%.

Tax Analyst Programmer II Jan 2000 - Jan 2013

●Developed coding solutions for evolving Federal tax law requirements, reducing error rates by 15% and ensuring compliance.

●Implemented Federal tax law provisions & revisions to create coding that

supports tax law requirements and identified, investigated, and improved

software resolving problems reported both internal and external

●Coordinated efforts with cross-functional teams to develop accurate tax

forms and researched and analyzed new and changing tax laws, IRS

forms, and IRS publications

●Partnered with the IRS as part of the Free File Alliance to create the

Federal and State products hosted on the IRS website enabling users to

file individual federal income tax returns for free using tax preparation and filing electronically.

Assistant QA Manager Jan 1998 - Jan 2000

●Monitored team performance and implemented process improvements that increased daily operational efficiency by 12%.

Software Quality Assurance Analyst Jan 1994 - Jan 1997

Provided product quality assurance testing and competitive analysis by preparing test plans, tax analysis, tax research and program design. Mentored seasonal QA's and trained QA on automated testing tools.

EDUCATION

University of San Diego, UCSD

B.S., Accounting

University of San Diego, USD

B.S., Business Administration & Political Science

CERTIFICATIONS

SAFe certified Product Owner/Product Manager (POPM)

SAFe Certified Scrum Master (CSM, credentialed)

IRS Enrolled Agent (E.A. credentialed)

SKILLS:

Agile & Scrum Proficiency: Scrum, Agile Methodologies, CSM Practices, PSM I Techniques

Project & Release Management: SAFe PI Planning, Release Coordination, C

hange Management, Microsoft TFS

Process Improvement & Facilitation: Retrospectives, Burndown Metrics, Facilitation, Conflict Resolution

Technical & Software Development: Software Development, Jira Management, Quality Assurance, Compliance

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