Product Management Business Analyst

Omeun Asi-Ajayi

667-***-**** • *****.********@*****.*** • linkedin.com/in/omeunajayi

Professional Summary

Results-driven Subject-Matter Expert with 7+ years of experience in product management, Agile project delivery and business analysis. Skilled at bridging the gap between business needs and technical teams, translating complex requirements into clear, actionable roadmaps. Passionate about optimizing processes, enhancing customer experiences, and driving product success through collaboration and data-driven decision-making. Adept at stakeholder management, backlog refinement, and delivering high-impact solutions that align with business goals. Thrives in fast-paced environments, ensuring seamless execution from concept to launch.

WORK EXPERIENCE

JPMorgan Chase • 07/2023 - 07/2024

Sr. Associate, Product Manager

• Collaborated with product owners and stakeholders to shape product strategy and vision, refine epics and user stories with clear acceptance criteria using Gherkin format to guide Agile delivery for Chase branded credit cards.

• Managed product backlog and aligned sprint priorities with strategic business outcomes across Freedom and Slate customers of Chase Branded Cards (CBC) engagement platforms.

• Conducted UAT planning and test result analysis with UAT teams and QA, using qTest to ensure product release readiness and reduced post-launch defects by 30%.

• Created SOPs and training guides for internal team onboarding and software adoption.

• Led Freedom Card Nudge initiatives from ideation to launch, partnering with Marketing, Analytics, Digital, Personalization, and Engineering teams to enhance self-service tools using CRM insights, resulting in a 70% increase in engagement among Early Month On Book (EMOB) and New Acquisition Bonus Offers (NABO) customers.

• Served as a liaison between business, compliance, and engineering, translating requirements into scalable digital solutions through Commerce platforms, which improved the travel UX for Freedom credit card customers and scaled offers, shopping, and marketing commerce to Chase Card customers.

Abundant Life Home Health Services • 07/2022 - 07/2023

Sr. Business Analyst

• Managed requirement traceability and change control process, contributing to successful, on-time releases.

• Streamlined onboarding workflows and care coordination for Medicaid populations, improving efficiency by 25%.

• Partnered with stakeholders and vendors to implement process and system improvements across LTSS Maryland.

Hillis Carnes • 04/2022 - 06/2022

Project Coordinator

• Supported delivery of civil engineering projects by managing schedules, task assignments, and stakeholder updates, monitored project timelines, risk factors, and execution milestones for multiple infrastructure initiatives.

• Coordinated across departments to identify dependencies and manage change control processes as well as continuous feedback.

Abundant Life Home Health Services • 01/2020 - 12/2021

Business Analyst

• Led the integration of Agile and Waterfall methods, creating an organized framework for business analysis that streamlined processes and enhanced responsiveness to customer needs within 4 months.

• Led analysis of LTSS programs to identify service gaps and streamline workflows, resulting in a 25% improvement in care coordination efficiency and expanded access for over 1,200 Medicaid members across home and community-based services.

Oaklands & Johnson • 01/2017 - 04/2019

Business Analyst/Project Manager/Scrum Master

• Facilitated sprint planning sessions using Azure DevOps and Confluence, which improved team alignment and project delivery timelines, and simplified complex workflows to enhance stakeholders' awareness.

Coca-Cola Bottling Company • 09/2013 - 12/2016

Jr. Business Analyst

• Facilitated cross-team collaboration through Confluence and Jira to gather and refine requirements, leading to impactful CRM enhancements that strengthened customer engagement and improved communication with key stakeholders.

CERTIFICATIONS

Certified AI for Product Management - Pendo

Certified Scrum Product Owner (CSPO) - Scrum Alliance

Certified Scrum Master (CSM) - Scrum Alliance

Professional Certificate in Project Management - CUPE Projects/Project People UK

AWARDS & SCHOLARSHIPS

Recognized for Excellence in "Our Values in action award"

• 05/2024 JPMorgan Chase

PROJECTS

Launched first Mass Freedom Card nudge project

JPMorgan Chase

Owned and collaborated with multiple cross-functional product teams, to launch the first mass freedom card nudges for a quarterly customer engagement program.

VOLUNTEERING & LEADERSHIP

Food Bank of Delaware • 02/2024

Volunteer

Collaborated with the Food Bank of Delaware as a Volunteer to reach the mission of inspiring hope in our communities by providing food to nourish Delawareans.

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