It Infrastructure Service Delivery

Cyber Security Leader IT Infrastructure / Security / Cloud- Service Delivery Manager Project / Program Manager

Dallas Metroplex Area, TX, USA (Open to Relocate)

PROFESSIONAL SUMMARY

Results-driven C with 23+ Years IT Experience in IT Infrastructure, Security s Service Delivery along with IT Project s Program Management to manage IT operations within the ITIL framework. Expertise in Global IT Infrastructure, Information Security, Cybersecurity, Data Protection, IAM, PAM, Data Center Operations, Cloud Infrastructure, Strategic Initiative,

and people s vendor management. Industry experiences spans Healthcare, Banking s Finance, Retail, s Pharmaceutical.

CORE COMPETENCIES

IT Infrastructure, IT Security s Cloud Management- Architecture, Design C Operation Service Delivery (24x7).

Project s Program Management (MS Project, Agile, Scrum, Confluence, JIRA, Service Now etc.)

Global Compute (Servers- Windows s Linux), Storage s Data Protection (DLP, Backup and Recovery), Identity Access Management (IAM) C Privileged Access Management (PAM), Vulnerability and Patch Management.

Global Strategic Initiatives, Risk Assessment C Mitigation, Disaster Recovery (DR) C Business Continuity (BCP)

ITIL Framework- Incident, Service Request, Change C Problem Management

SLA / KPI Management, IT Governance (GRC) C NIST Framework / Compliance (HIPAA, PHI, PII, PCI, SOX, EU GDPR)

Process Automation C Service Optimization, People, Vendor C Stakeholder Management

KEY ACHIEVEMENTS

Led a global IT infrastructure / cloud migration project covering 20,000+ servers across multiple locations, ensuring seamless transition and zero business disruption.

Achieved $4M in cost savings through process improvements, automation, and strategic IT initiatives.

Spearheaded a 50% efficiency improvement by implementing the best practices in project management.

PROFESSIONAL EXPERIENCE

Commonwealth Care Alliance Inc. Remote, Dallas Metroplex, TX

Information Security Manager (Delivery s Program Management) May 2021 – Present

Develop and implement long-term Data protection / security strategies, ensuring alignment with business objectives

and industry best practices. (2000+ Windows / Linux Servers, 5000+ Workstations and AVD / VDI Machines)

Lead C Hands-on Experience in Data Loss Prevention (DLP) and data classification programs to strengthen data security controls using Microsoft Purview, Cyberhaven s Varonis Tools across Endpoint, On-Prem Servers, Office 365, Azure Cloud, SharePoint, OneDrive, and Azure AD, ensuring compliance with HIPAA, PHI, PII, PCI and other regulatory requirements for sensitive data. (Handled 1000+ Monthly Incidents / Service Requests)

Defined project scope, deliverables, procurement processes, ensuring alignment with business objectives.

Develop and update security policies and standards to stay ahead of regulatory.

Implementation of PAM Solution (CyberArk)- Password Vault, Safes, Account Onboarding, Privileged Session Manager (PSM), Service Account Connectors, Web Access etc. (300+ Privileged Accounts / Connectors- App Access)

Implementation of IAM Solution (Saviynt)- Identity Repository, Connector, RBAC, Request Workflow, Access Certification

Vulnerability Management (Tenable Nessus s IO)- Vulnerability Scanning C Mitigation.

Patch Management (SCCM s BigFix)- Patch Deployment C automated Patching.

SIEM Solution (IBM QRadar, Secure Works Taegis s Microsoft Sentinel)- Migration C Operation.

Led project communication strategies, regular updates to stakeholders, alignment on milestone, Resource Allocation.

Led Risk Assessments s Mitigation through Risk Register and security controls to identify and mitigate risks.

ITIL Framework (Service Now)- Incident, Service Now, Change, Problem C Asset Management.

Delivered Service as per SLA / SOW Agreement, Budget Planning and Tracked though weekly / Monthly KPI C Reporting.

Leveraged Agile, Scrum methodologies, JIRA, MS Project s Service Now tools for project execution, tracking C delivery.

Performed POC to solutions / Vendor Shortlisting / Vendor Risk Assessment / Vendor Onboarding s Management.

Developed and maintained documentation, including SOP, HLD, LLD, RACI s Escalation Metrics.

Data Security policies for Generative AI Usage, ensuring compliance and risk mitigation

Managed vendor relationships, overseeing invoices, renewals, and coordination with internal/external auditors.

Utilized tools like Cyberheaven (Endpoint DLP), Varonis C Microsoft Purview (On-Prem C Cloud DLP), AvePoint (Cloud

Governance), CyberArk (PAM), Saviynt (IAM), Tenable (Vulnerability Management), SCCM s BigFix (Patch Management), JIRA Confluence, Agile Methodology, ServiceNow, and Coupa

HCL America Inc. Dallas Metroplex, TX (Client: PepsiCo)

Group Manager – IT Service Delivery (Storage s Backup Tower) Jul 2015 – May 2021

Led IT service delivery for Global Data Protection across 20,000+ servers (Windows, Linux, Unix, etc.), managing a global team of 80+ engineers across onsite and offshore locations for 24x7 Operation.

Partnered with enterprise architects and business leaders, aligning IT strategies with critical business objectives and transformation goals.

Managed project scope, budgeting ($30M+), resource allocation, and risk management, ensuring seamless execution of large-scale migration initiatives.

Implemented automation-driven cost optimization strategies, enhancing operational efficiency and reducing manual effort by 50%.

Performed POC to effective solutions / Vendor Shortlisting / Risk Assessment / Vendor Onboarding s Management.

Overseeing contract negotiations, SOWs, invoice approvals, renewals, and coordinating with auditors for compliance and financial transparency.

Ensured timely invoicing and accurate billing for IT services, minimizing discrepancies and aligning with financial policies.

Drove service improvements via SLA management, KPI tracking, and proactive issue resolution, enhancing customer satisfaction and performance.

Implemented Data Protection and Cloud Security strategies in compliance with SOX, risk, and regulatory controls

(Regulatory Compliance (HIPAA, PHI, PII, PCI, SOX, EU GDPR etc.)

Led IT audits, addressing risk gaps and implementing mitigation plans for security and compliance.

Worked closely with offshore partners, ensuring seamless operations and consistent service across global teams.

Led Disaster recovery exercises to ensure business continuity and minimize downtime.

Managed application upgrades, migrations, transition, in-flight projects and infrastructure transformations, ensuring smooth transitions with minimal impact.

Created and maintained HLD s LLD documentation for Data Center transformations, enabling efficient planning and execution.

Leveraged ITIL best practices for continuous service improvements and process optimization.

Software Expertise: Azure Native Backup, Veritas NetBackup 8.1 (Azure), Veritas NetBackup 7.7.3 (On-Prem), Rubrik Cloud Management 5.0.1, Dell EMC Networker, Varonis 8.5 (DatAdvantage s Data Privilege), CyberArk, Microsoft Azure, Microsoft Security/Compliance/Purview/Data Loss Prevention, Microsoft Azure Data Protection/Information Protection.

Hardware Expertise: Dell EMC Data Domains (DD9500, DD9900, DD4500), Veritas Appliance 5240, IBM ATL Tape Library 3584, HP Servers (DL580, DL380) with Linux 11 SP4, 12 SP1, Auto Loaders, RDX.

Tools s Platforms: ServiceNow, Visio, MS Project, Replicon, My-Dashboard.

Wipro Limited USA Clients: Catholic Health Initiatives (CHI), Bank of New York (BNY) Mellon and Hospira IT Project Manager May 2011 – Jul 2015

Led large-scale IT infrastructure transformation projects, managing the migration of G,000+ Windows and 600+ UNIX servers with minimal disruption.

Built and managed high-performing project teams, overseeing staffing, training, and performance optimization.

Directed project risk assessment, governance, and stakeholder communication, ensuring alignment with PMBOK and ITIL frameworks.

Managed data protection transition initiatives, implementing structured methodologies (KAP, Shadow Phases, Stabilization).

Oversaw application migration projects, efforts across multiple teams for cloud-based implementations.

Defined project objectives, schedules, and budgets, ensuring compliance with standards C best practices.

Provided technical leadership in infrastructure modernization, streamlining IT processes and enabling digital transformation.

Conducted vendor and service provider management, ensuring SLA compliance and operational efficiency.

Developed comprehensive project documentation, including High-Level and Low-Level Designs (HLD/LLD), supporting structured execution.

Wipro Limited India (Client: Applied Materials)

Technical Lead – Storage s Data Protection May 2007 – May 2011

Administered and upgraded VERITAS NetBackup infrastructure, overseeing installations, configurations C migration.

Configured and managed enterprise backup solutions, including Storage CDLs (Clarion Disk Library) and Tape Libraries (HP ESL s MSL), ensuring high availability and data protection.

Led NetBackup policy management, database backups (Oracle, SAP, SQL), NDMP configurations, and automated vaulting for efficient tape management.

Provided technical leadership and mentorship, ensuring timely resolution of incidents and escalations in adherence to

ITIL best practices.

Managed service delivery and SLAs, aligning with business requirements and ensuring operational excellence.

Actively participated in Change Advisory Board (CAB) meetings, assessing and reviewing changes before implementation to minimize risks.

Developed SOPs, checklists, and technical documentation, for operational efficiency and knowledge transfer.

Led incident and problem management efforts, including outage resolution, bridge calls, and root cause analysis.

Coordinated with cross-functional teams, including DBA, Network, and System Administration

Engaged in vendor coordination and procurement, ensuring timely hardware/software support and issue resolution.

Drove process automation initiatives, reduce manual workloads and enhance system reliability.

Collaborated with Software Quality Assurance (SQA) teams on Service Improvement Plans (SIP) and Lean projects, optimizing workflows and minimizing inefficiencies.

Employers: Symphony Services, Fidelity Investment Services, PCS Technologies, Crompton Greaves System Administrator (India) Oct 2001 – May 2007

Installed, configured, and maintained HP, IBM, and Dell servers with HP-UX, Red Hat Linux, Solaris, and Windows.

Administered storage and backup solutions, including RAID configurations, LUN management, Veritas NetBackup, and tape library systems to ensure data integrity and availability.

Performed system performance tuning, capacity planning, and resource optimization to improve efficiency.

Managed user administration, security configurations, and access controls.

Configured and maintained DNS, DHCP, NFS, and system automation scripts for streamlined IT operations.

Led hardware and software troubleshooting. Provided technical support and coordination for new installations.

TOOLS s TECHNOLOGIES

Security s Compliance: Microsoft Purview, Cyberhaven, CyberArk, Saviynt, Varonis, Tenable, BigFix

Backup s Data Protection: Veritas NetBackup, Rubrik Cloud Management, Dell EMC Networker, Symantec, HPDP, Cohesity, Azure Backup.

Cloud s Infrastructure: Microsoft Windows, Linux Servers, Azure, Dell EMC Data Domain, Tape Library.

IT Operations: ServiceNow, JIRA, Visio, Coupa, Replicon, My-Dashboard, MS Project C Office.

EDUCATION s CERTIFICATIONS

Post Graduate Diploma in Business Administration, Symbiosis Centre, Pune, India (2006)

Bachelor of Engineering (B.E.), Dr. B.R. Ambedkar University, Agra, India (2001)

Training s Certifications:

oCISM - Certified Information Security Manager.

oMicrosoft Certified: Azure Administrator Associate.

oMicrosoft Certified: Azure Fundamentals.

oITIL v4 C v3, PMP, Lean Six Sigma.

oVeritas NetBackup, Rubrik, Symantec.

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