Service Representative Customer

Laura A. Hamilton

*** ******* ****** ****, ** ***80 518-***-**** ****************@*****.***

Objective

To obtain a position as a Customer Service Representative or office support.

Experience

December of 2019– July of 2024

Customer Service Representative CSRIII Maximus

22 Corporate Woods Blvd. Albany NY 12211

•Answering incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees in regards to applications, plan selections, coverage status, and general information.

•Processing new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

•Processing life event changes, demographic updates, dis enrollment requests, and special enrollment periods as requested.

•Facilitating the fulfillment of caller requests for materials via mail, email, or download. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

September of 2018– November of 2019

Telephone Interviewer SCRI NESCO/Siena College Research Institute

515 Loudon Rd, Albany, NY 12211

•Conducting unbiased surveys on a variety of topics including politics, economics, health, etc. via the telephone.

•Recording accurate survey responses through the CATI (Computer-assisted Telephone Interviewing) system.

•Followed all ethical standards for conducting and recording all survey results.

Education:

University at Albany, Albany, N.Y.

Master of Library Science (M.L.S)

The College of Saint Rose, Albany, N.Y

Bachelors of Interdisciplinary Studies (English and Education)