Customer Service Data Entry

COLUMBIA, SC *****, COLUMBIA, US, ***** •

******.*******@*****.*** • 803-***-****

STACEY HARMON

Appointment Scheduler

PROFESSIONAL SUMMARY

Appointment Scheduler with over 18 years of extensive expertise in customer service and data management, adept at utilizing QuickBooks and Microsoft Office for efficient operations. Demonstrates strong time management and project management skills, ensuring precise documentation and seamless accounts payable processes. Committed to enhancing customer service experiences and fostering a collaborative team environment, with a focus on accuracy and reliability in all tasks. EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE Aug 2024 - Feb 2025 Bank of America Columbia, SC

TAX PREPARER Jan 2024 - Feb 2024

Sunset tax service West Columbia, SC

Prepare taxes

• Data entry

• Accounting

• Filing

MEMBERSHIP CARD SPECIALIST Nov 2023 - Dec 2023

BCBSSC Columbia, SC

Process members ID request

• Excel

• Daily reports

• Rumbus system

Managed customer accounts, enhancing client satisfaction through efficient service. Resolved technical issues, improving system reliability and customer trust. Performed data entry with high accuracy, ensuring precise customer records. Collaborated with team to assist customers, fostering a supportive environment. Implemented systematic approach to customer service, balancing technical troubleshooting with account management to enhance service delivery

Fostered positive customer relationships through attentive problem resolution, while maintaining detailed account records and resolving technical challenges

Managed comprehensive customer account portfolios while ensuring precise data entry and providing solutions to complex technical inquiries

Partnered with cross-functional teams to resolve customer concerns, while maintaining accurate records and delivering consistent technical support

Streamlined customer service protocols and troubleshooting processes, leading to enhanced response times and strengthened client relationships

Developed systematic approaches to integrate technical support with account management, resulting in more efficient service delivery

Pioneered new customer engagement strategies, combining technical expertise with personalized service to improve client satisfaction

Orchestrated comprehensive account management solutions while ensuring meticulous documentation and precise problem resolution

Integrated advanced troubleshooting methods with proactive account management, establishing streamlined workflows that reduced customer wait times

Optimized service delivery through systematic documentation and swift issue resolution, strengthening customer retention and satisfaction levels

Developed innovative customer engagement protocols by merging technical expertise with personalized support strategies Coordinated with multiple departments to implement enhanced service solutions, driving measurable improvements in customer satisfaction

• QC reports.

CUSTOMER SERVICE REPRESENTATIVE Jul 2023 - Sep 2023 BCBSSC Medicare advantage Columbia, SC

Medicare advantage

• Payments

• Claims status

• Letters

• Account verification

• Provided status for claims to members and providers. OFFICE ASSISTANT Sep 2022 - Jan 2023

Reliable Ankle Monitor Service, LLC Lexington, SC

Quickbooks, Accounting, Data Entry, Maintain Monitor Inventory, Calls, Installed and removal of Ankle Monitors, Travel, GPS services.

ADMIN SPECIALIST Nov 2021 - Mar 2022

Sumter County sheriff department Sumter, SC

• Verifying Sumter County Sex Offenders in the SORT and comparing info in NCIC.

• Daily reports

• Customer services skills.

• Regional meetings and training.

• NCIC Full-Function Certified

• Datamart Knowledge Web and Desktop versions

• Entering Sex Offenders into NCIC systems.

• Have completed U.S. Marshall Sex Offenders sweep. ADMINISTRATIVE SPECIALIST Dec 2017 - Nov 2021

S.L.E.D Columbia, SC

• Verifying Pee Dee's Sex Offenders in the SORT and comparing info in NCIC.

• Daily reports

• Customer services skills.

• Regional meetings and training.

• NCIC Full-Function Certified

• Datamart Knowledge Web and Desktop versions

DATA ENTRY Jan 2016 - Dec 2017

Randstad Employment Services Irmo, SC

• Verifying all offenders in SORT and comparing it in NCIC.

• Daily reports

VERIFICATION REP I Oct 2014 - May 2016

General Information Services, Inc Chapin, SC

• Verifying all Employment and education requirements

• Daily reports

• Working on all background information

• Faxing all request

• Researching all documents.

• Customer services skills.

• Verified all Professional Credentials

• Grading Reports and Credentials.

VERIFICATION REP Jul 2014 - Oct 2014

Kelly Services, General Information Services, Inc Chapin, SC

• Verifying all Employment and education requirements

• Daily reports

• Working on all background information

• Faxing all request

• Researching all documents.

• Customer services skills.

• Verified all Professional Credentials

CUSTOMER SERVICE AGENT Nov 2013 - Jan 2014

Bank of America Sumter, SC

• Reconcile accounts for customer

• Working on Bank of America systems

• Time management skills

• Customer service over flow clerk

• Communication Skills

TRANSACTION PROCESSOR I / CUSTOMER SERVICE Jun 2011 - Jun 2012 Driven Brands Shared Services Center Charlotte, NC

• Keying Invoices in the MAS 500 Database

• Matching Invoices with Purchase Orders

• Detail research of Vendors and Invoice information

• Reconciling accounts and Invoices with Vendors

• Writing Desk Manuals

• Processing store invoices

• Customer Service Overflow

VARIANCE MATCHING REP I Nov 2007 - Jun 2011

Staples Shared Services Center, Inc Columbia, SC

* Matching Invoices with Purchase Orders

* Key invoices in Staples-Auto match / Non-Auto match

* Working the weekly Shortages Report

* Interacting with vendors on a daily bases

* Writing Desk Manuals

* Working with Microsoft 2000- XP

* Detail research of vendors and invoice information

* Reconciling accounts with vendors

* Interacting with Staples Stores running POD's report

* Customer Services Overflow

EDUCATION

BACHELOR'S IN BUSINESS ADMINISTRATION Jun 2007 - May 2010 Southern Wesleyan University Columbia, SC

AGS IN ACCOUNTING Oct 2005 - Jun 2007

Southern Wesleyan University Columbia, SC

COURSES

BOOKKEEPING Feb 2022

Indeed Assessments

MANAGING ACCOUNTS IN QUICKBOOKS Feb 2022

Indeed Assessments

PRINCIPLES OF ACCOUNTING Feb 2022

Indeed Assessments

SKILLS

Accounting (Experienced), Data Entry (Expert), QuickBooks (Beginner), Microsoft Excel (Experienced), Microsoft Office(Experienced), SAP (Beginner), Bookkeeping (Skillful), Account Reconciliation (Experienced). Accounts Payable (Experienced), Accounts Receivable (Experienced), Customer Service (Expert), Communication (Expert), Project Management (Experienced), Time Management (Expert), Data Analysis (Experienced), Documentation (Expert), Inventory Management (Experienced), Quality Assurance (Skillful), Leadership (Experienced), Research (Expert). HOBBIES

I love listening to my Audiobooks on the daily while I am working. It allows works to go by faster and easy. It also allowed me to mind my own business and concentrate on my work.

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