Technical Writer Senior
Resume:
KARIN KRISTENSON
STAFF TECHNICAL WRITER
C O N T A C T
P R O F I L E
More than 15 years of technical writing experience, producing documentation for small start-up companies to large multinational corporations. I am an obsessed customer advocate and create information for different customer audiences, from highly technical to novice end users in a variety of media, including native iOS, Android, and web-based online help systems, website content, getting started tutorials, end-user guides, external customer communications, administrative guides, API guides, and installation guides. I am a flexible team player in diverse environments, effectively prioritizing and juggling multiple concurrent projects with a proven track record of delivering projects on time and within budget.
************@*****.***
https://www.linkedin.com/in/karinkristenson/
SF Bay Area
S K I L L S
AI
Gemini: Google Prompting Essential certification
Software Management Tools
Perforce, Subversion, Vignette, JIRA, GitHub, Confluence
Authoring
RoboHTML, Quadralay Webworks, MadCap Flare, ClickHelp, Adobe FrameMaker+SGML
Design
Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Visio, and Snagit
Video
Camtasia, Adobe Captivate
Programming
HTML5, CSS, JavaScript, XML, and Flash ActionScript
E D U C A T I O N
Bachelor of Science in Business Administration
University of Phoenix
Pastry and Baking Arts
Culinary Institute of America, St. Helena, CA
E X P E R I E N C E
Staff Technical Writer Treasure Data Mountain View, CA April 2023 – April 2025
•Wrote documentation for numerous features at Treasure Data, including real-time, customer journey orchestration, and AI Framework.
•Efficiently collaborated across multiple time zones, working with product management, engineering, quality assurance, support, and marketing to deliver high-quality documentation on tight release schedules.
•Worked with engineers to develop and publish API documentation.
Interim Manager Treasure Data Mountain View, CA April 2023 – August 2023
•Wrote documentation for numerous features at Treasure Data, including real-time, customer journey orchestration, and AI Framework.
•Efficiently collaborated across multiple time zones, working with product management, engineering, quality assurance, support, and marketing to deliver high-quality documentation on tight release schedules.
•Worked with engineers to develop and publish API documentation.
Senior Technical Writer Treasure Data Mountain View, CA April 2020 – April 2023
Senior Technical Writer Cisco San Jose, CA July 2016 – March 2020
•Writer for Cisco’s Control Center IoT Solution. Created user and REST API guides.
•Worked in an Agile environment as the sole writer to create an Integration Guide, Automation Rules User Guide, Enterprise and Operator User Guides, and REST API guide.
Senior Technical Writer Expert Support San Jose, CA July 2015 – July 2016
•Contract technical writer for Centrify.
•Prior clients include ZeroStack, Niara, and Tecan. Produced system administration manuals, white papers, videos, data sheets, online help, user guides, and operation manuals.
UX Content and Senior Technical Writer Seagate Technology Cupertino, CA October 2011 – May 2015
•Principal writer for all Cupertino-based consumer products, wrote quick start guides, online hardware and software documentation, iOS, Android, web-based help, and first-run experiences.
•Created the voice of Seagate consumer products and wrote/edited UX content for all iOS, Android, and Linux applications.
•Moved traditional PDF manuals to online HTML format, decreasing production and maintenance delivery timelines.
•Project manager for translations: managed all translation jobs and tracked the budget.
Senior Technical Writer Yahoo! Sunnyvale, CA September 2007 – September 2011
•Worked in an agile environment to create content for the advertising platform applications, including online help, bulletins, tech notes, quick start guides, and knowledgebase articles.
•Mentored junior writers.
•Collaborated with tech support to proactively document known issues.
•Wrote programming guides to support video ad platform.
•Co-author of internal user guide documenting index serving architecture that uses Yahoo!’s cloud computing platform.
Writing Manager/Marcom Manager Satmetrix Systems Mountain View, CA February 2002 – August 2004
•Writer for engineering and marketing departments at a small start-up delivering fully hosted Customer Experience Management solutions.
•Wrote all documentation supporting the product line, including customized end-user guides, web-based end-user help, administrative online help, engineering release notes, customer announcement letters, internal training, and customer-ready presentations.
•Worked with engineering to determine appropriate enhancements for the product.
•As Marcom manager, led new corporate identity rollout: resourced graphic design firm to create a new corporate website, wrote new website content, marketing brochures, data sheets, and customer success stories.
Writing Manager/Lead Writer Clarify / Nortel Networks San Jose, CA February 1998 – February 2002
•Managed 18 writers to update the documentation library from client-server to web-based product architecture.
•As lead writer, designed and wrote context-sensitive online help systems to promote the company’s initiative to market its products internationally. Created book and online style guides.
Assistant Pastry Chef The Wild Goose Lake Tahoe, CA June 2005 – January 2006
Worked in an upscale restaurant and produced freshly baked bread and desserts. Assisted at garde-manger station.
Contact this candidate