Front Office Customer Service
Resume:
Dedicated and motivated professional with one year of experience
in the hospitality industry, currently working at Avari Hotel. Skilled in delivering exceptional customer service, coordinating operations, and ensuring guest satisfaction. Adept at problem- solving, multitasking, and fostering positive team dynamics. Committed to enhancing the guest experience through attention to detail and a passion for excellence."
Qualifications
DEGREE: Hospitality,tourism and culinary arts
DURATION: 1/2021 - 12/2023
DEGREE: Bachelor in arts
DURATION: 1/2023 - 3/2025
Skills
Property management system (munshi 10),Touche (billing settlement system) Problem solving,time Management, motivating and active listening Experience
Company Name: Bahria grand hotel, Lahore
Description: A grand hotel is a large and luxurious hotel, especially one housed in a building with traditional architectural style. Departments: like food and beverage Production department, service department,Housekeeping department and Front Office department. (Kitchen): Seeking a Production department, Internship position with an outstanding career opportunity that wil offer a rewarding work environment along with a winning team that will fully utilize management skills.
(Front office): Handle guest complaints and offer complimentary services to maintain high guest satisfaction rates.Processed guest check-ins and check-outs Forwarded mail and packages, and delivered items to guests rooms. (Service department): Take Orders and serve customers food with a smile Ensure that restaurant was clean and sanitary Observer and fulfill customers dining needs
(Housekeeping department): Performed daily cleaning tasks in hotel rooms and common areas according to the provided task sheet. Muhammad Ashfaq
Cell: 033********
Email: ***********@*****.***
Akhuwat college,kasur
University of Sargodha
Technical Skills
Management Skills
Internee 10/2023 - 12/2023
Company Name: Avari hotel, Lahore
Description: Staying calm and helpful has allowed me to resolve guest complaints efficiently, reducing issue resolution time by 30% and improving guest satisfaction scores by 15%. My ability to handle challenging situations has contributed to a smoother experience for guests, ensuring repeat visits and positive feedback." And now I am in charge of the mini bar which is 140 rooms in avari hotel, Lahore. Projects
I was leading the group in the tasks that our instructor gave us.And that was to collect information about contacts and hiring procedures for food delivery to other companies.
Achievements
Akhuwat college, kasur
Received full merit-based academic scholarship from Akhuwat college university,kasur
Institute of tourism and hotel management
Received Culinary training certificate. (I secured the second position in the entire class 2023 from Institute of tourism and hotel management) Personal
Information
Father Name:
Muhammad Mushtaq
Date Of Birth:
15/10/2002
References Muhammad salman
Food and beverage director
********@*****.***
Avari hotel, Lahore
Waiter 12/2023 - Present
Cloud kitchen 3/2022 - 4/2022
Scholarship 1/2021
Culinary certificate 8/2023
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