Technical Support Desktop

Anthony Labuguen

Phone no : 480-***-****

Email id : ****************@*****.***

*** *** *** ***** **********, VA 23320

Summary:

Extensive experience in IT support roles, including desktop support, technical support, and information security analysis, spanning over a decade across various industries and organizations.

Proficient in providing comprehensive technical assistance, including troubleshooting hardware and software issues, resetting passwords, and supporting Microsoft Office applications.

Proficient in diagnosing and resolving hardware issues such as component failures, connectivity problems, and peripheral malfunctions, ensuring minimal downtime for users.

TECHNICAL SKILLS

Troubleshooting, Windows XP, Windows 7 through Windows 10, Excel, Outlook, Word, Remote Desktop, Internet Explorer, Mozilla Fire Fox, HTML, PHP, Batch.

EXPERIENCE

HCL (Kettle Chips/Campbell Soup)

Beloit, WI

4/24 - 10/24

IT Technician 3rd Tier

Diagnose and repair hardware and software issues including desktops, laptops, and printers

Desktop support

Microsoft Office 365 support

Imaging and replacing PC/laptops as needed

Ordering hardware and software as needed

Ordering inventory

Command scripting CMD and Powershell

Microsoft Endpoint (SCCM)

Mindlance (Constellation), Byron, IL

8/23 - 2/24

Desktop and PC Specialist

Diagnose and resolve hardware issues on desktops, laptops, and peripherals.

Deploy desktops and laptops using imaging software

Provided deskside support, connectivity issues, printer support.

PC desktop and laptop refresh and deployments

Maintain records and reports on support activities.

Corestaff, Phoenix, AZ

Document Sorting and Pagenation 10/22-04/23

Sort and seperate scanned healthcare documents to avoid HIPPA violations.

Sort and organize scanned documents efficiently.

Collaborate with team to streamline processes.

Ensure compliance with HIPAA regulations.

Signature Consultants., Remote

Desktop and Technical Support (Bank of America) 10/20-12/20

Provide password reset assistance and unlock user accounts as needed.

Perform cache and cookies clearing to resolve browser-related issues.

Offer technical support for Microsoft Office applications, including Word, Excel, and Outlook.

Troubleshoot and resolve software-related problems for enhanced user productivity.

Ensure seamless operation of Microsoft Office suite for users' day-to-day tasks.

Corning (contract through Talent Burst)., Phoenix, AZ

IT onsite Desktop and Field Technician 08/20-10/20

Image hard drives of new computers to Windows 10 as well image Windows 7 machines to

Update them to Windows 10.

Installing software including Microsoft Office.

Support for software issues including Excel and Outlook as well as proprietary software

Troubleshoot connectivity issues with network and peripherals such

Magellan Rx, Phoenix, AZ 12/19-03/20

Customer Service

Take inbound calls from Doctor’s offices, pharmacies, and patients.

Assist Pharmacists in submitting claims in order fill patients prescriptions by providing necessary information or performing overrides to claim limitations (i.e. cost exceeds maximum or early refills)

Assisting patients by relaying information about their pharmacy benefits, assist with mail-order refills, assist in pricing medication under their plan.

A New Leaf {Contract through Robert Half), Mesa, AZ 10/18-01/19

IT DesktopTechnician

Perform PC repairs and upgrades, including replacing hard drives and power supplies, and upgrading memory to enhance system performance.

Image PCs to Windows 10 operating system, ensuring smooth transitions and compatibility with updated software.

Configure workstations to optimize user productivity and efficiency.

Develop scripts to automate the installation process of Microsoft Office applications, streamlining deployment and minimizing manual effort.

Provide comprehensive technical support to maintain and improve desktop functionality for users.

Wells Fargo, Chandler, AZ 9/17-9/18

Information Security Analyst (Contract through Colabra)

Receive and analyze requests to create or update system and application IDs for new and current employees; if analysis is in agreement with previous department approvers, grant and modify employee access.

If analysis shows the employee listed in the request is not eligible for requested access, deny request with explanation to avoid resubmission of incorrect requests.

Deactivation of system and application access in cases of terminated or transferred employees.

EDUCATION

Larkin High School

Elgin, Illinois

9/83-6/87

Graduated

Elgin Community College

Elgin, Illinois

8/87-5/89

Graduated with Associates of Arts

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