Customer Service Representative

Courtney Delinn Bullard

Phone: 806-***-**** Email: *************@*****.***

Professional Summary

Dedicated and experienced Customer Service Representative with over 17 years at AT&T, known for delivering outstanding customer support and multitasking efficiently in a fast-paced environment. Proven ability to handle multiple systems simultaneously while ensuring customer satisfaction with professionalism and a positive attitude.

Work Experience

Customer Service Representative

AT&T - December 2007 to February 2025

- Provided excellent phone-based customer support, assisting with phone services and billing inquiries.

- Handled a high volume of calls while navigating various internal systems.

- Demonstrated strong multitasking by managing system transitions, data input, and active customer dialogue simultaneously.

- Maintained high customer satisfaction scores and adhered to company policies. Education

High School Diploma

Miami High School, 1996-1999

Graduated in 1999

Skills

- Excellent customer service and communication

- Fluent in English

- Proficient in multiple computer systems

- Typing and data entry

- Strong multitasking and problem-solving abilities

- Follows directions and works well under pressure

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