Customer Service Sales Associate
Resume:
Shenequi Davis
Contact
Email:
************@*****.***
Phone:
Address:
Grand Prairie, Texas, 75054
Professional Summary
Highly motivated Sales Associate with a proven track record of providing exceptional customer service and achieving sales targets. Skilled in problem-solving and multitasking, with excellent people skills and a strong ability to upsell. Experienced Phlebotomist with expertise in accurately and efficiently collecting and processing high volumes of blood specimens. Demonstrated proficiency in venipuncture procedures and adherence to safety protocols. Reliable and punctual, with a commitment to delivering excellent patient care.
Experience
Sales Associate
Bath and Body works, Grand Prairie, Texas / Nov 2021 - Present
Greeted customers warmly and offered assistance
Helped customers find and select products
Kept work area clean, organized and free of clutter at all times
Phlebotomist
Clinical Pathology Laboratories, Inc., Keller, Texas / Dec 2019 - Present
Perform blood collections by venipuncture and capillary techniques for all age groups.
Collect specimens for drug screens, paternity tests, alcohol tests, etc.
Perform data entry of patient information in an accurate and timely manner.
Process billing information and collect payments when required.
Prepare all collected specimens for testing and analysis.
Maintain patient and specimen information logs.
Provide superior customer service to all patients.
Administrative and clerical duties as necessary.
Travel to additional sites when needed.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Adhered to HIPAA guidelines regarding patient privacy.
Phlebotomist ll
John Peter Smith Hospital, Fort Worth, Texas / Jan 2009 - Jan 2021
Labeled blood vials with critical information like time of collection, date and patient name.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Prepared specimens for transport to external laboratories.
Prepared and packaged specimens for courier transport.
Monitored inventory levels of supplies used in phlebotomy services.
Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Successfully drew blood from patients of all ages and skill levels in a timely manner.
Performed venipuncture procedures with accuracy and precision.
Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
Maintained excellent communication skills to provide comfort for patients during the collection process.
Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials.
Ensured compliance with OSHA standards regarding universal precautions for infectious diseases.
Checked paperwork for completeness and accuracy of information.
Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
Successfully collected and processed high volume of blood specimens for laboratory analysis.
Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
Drew blood from capillaries by dermal puncture, such as heel, and finger stick methods.
Education
ATI medical
Dallas, Texas
Jan 1998
Certification in Clinical Medical Assisting
Phlebotomy
South Grand Prairie High School
Grand Prairie, Texas
Jun 1989
High School Diploma
Skills
Problem-solving skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Exceptional customer service
Upselling
Certifications
Certified Phlebotomist, 20-0437R15, 09/01/24
CPR, The American Heart Association, 09/01/26
Awards
Prefect Attendance
Customer service excellence
Leadership award
Contact this candidate