Talent Acquisition Customer Service

Oliver Thompson

Charlotte, NC

[******.*.******@*****.*** 804-***-****

[linkedin.com/in/oliver-thompson2](https://linkedin.com/in/oliver-thompson2)

---

Professional Summary

Results-driven **Talent Acquisition Manager and Senior Recruiter** with over 8 years of progressive experience in full-cycle recruitment, logistics coordination, and client relations. Proven success in building top-tier healthcare and operations teams through strategic sourcing, data-driven decision-making, and cross-functional collaboration. Skilled in leveraging platforms such as **Oracle, LinkedIn Recruiter, Indeed**, and **Workforce** to streamline hiring processes and deliver business impact. Adept at managing recruitment events, analyzing workforce trends, and enhancing employer branding through academic and community partnerships. Brings additional expertise in logistics, customer service, and systems analysis from a foundational background in operations.

---

Core Skills

* Full-Cycle Recruitment & Talent Strategy

* Applicant Tracking Systems (ATS) – Oracle, Workforce

* Sourcing: LinkedIn Recruiter, Indeed, Internal Referrals

* Candidate Engagement & Experience

* Recruitment Event Planning

* Stakeholder & Hiring Manager Collaboration

* HRIS & Data Reporting

* Logistics & Inventory Coordination

* Tools: Microsoft Excel, Word, SQL

* Quality Assurance & Process Improvement

* Customer Relationship Management

* Diversity & Campus Recruitment

---

Professional Experience

Inova Health System — *Falls Church, VA*

Talent Acquisition Manager / Senior Recruiter

October 2019 – April 2025

* Led full-cycle recruitment for a wide range of healthcare positions, contributing to the development of high-performing clinical and administrative teams.

* Partnered closely with department directors and hiring managers to align hiring strategies with organizational goals and evolving staffing needs.

* Planned and executed targeted recruitment events, significantly increasing candidate engagement and expanding the talent pipeline.

* Utilized platforms such as **Oracle, LinkedIn Recruiter, Indeed, Workforce, and internal ATS** to streamline recruitment processes, track applicants, and reduce time-to-fill.

* Collaborated with academic institutions to provide career guidance to undergraduate students, strengthening Inova’s employer brand and early talent pipeline. Golden Bolt LLC — *Los Angeles, CA*

Logistics Specialist / Customer Service Representative

*December 2016 – June 2019*

* Identified and processed new orders using specialized logistics software, ensuring timely and accurate fulfillment.

* Analyzed inventory levels to locate requested products and maintain order accuracy, reducing delivery delays.

* Reviewed orders for completeness, generated invoices, and proactively upsold additional merchandise to boost sales revenue.

* Conducted quality control checks to verify shipping information and ensure customer satisfaction.

* Utilized tools such as **Microsoft Word, Excel, and SQL-based systems** to prepare daily shipment reports and track logistics data.

---

Education

Bachelor of Science in Health and Sports Management

*University of Virginia – College at Wise* *Graduated: 2016*

---

Certifications

**Certified Recruiter and Sourcer**

*Recruitment and Career Services (RACS)*

Contact this candidate