Risk Management Insurance Claims

WOODROW B. THOMPSON III

Windsor Mill, Maryland **244 410-***-**** ************@*****.***

RISK MANAGEMENT PROFESSIONAL

Accomplished Risk Management Professional with over two decades of experience effectively managing and resolving complex matters of loss control and insurance claims analysis. Proven expertise in research, liability determination, and negotiations while consistently achieving favorable settlements. Skilled in preparing technical reports, supporting litigation processes, and ensuring compliance with regulatory standards. Adept at fostering collaborative relationships with clients, legal teams, and stakeholders to drive efficient resolutions in preventing and mitigating risks effectively.

Key Skills

nCompliance

nLegal and Regulatory

nNegotiations

nLegal and Regulatory

nUnderwriting

nRisk Management

nCustomer Service

nTeam Leadership

nAnalytical Skills

nAdaptability

nRisk Assessments

nInsurance Policies and Coverages

nQuality Assurance

nFacility Safety Inspections

nDocumentation and Reporting

Experience & Specialized Training

MARYLAND TRANSPORTATION AUTHORITY, Baltimore, MD

Work Injury Case Officer 2023 – Present

Serve as the primary point of contact for MDTA, ensuring seamless communication across campus worksites and affiliates.

Chair weekly meetings to deliver timely updates on employee injury cases and enhance collaboration among MDTA divisions, using databases and spreadsheets to present current IW case data and objectives.

Experience utilizing a database and spreadsheets to track and analyze data for reporting purposes which is the Metrics OSHA 300 Log Reports updating monthly, per all pay periods and employee/worksite data.

Provide comprehensive oversight, tracking, and coordination of MDTA's Work Injury (WI) and Workers' Compensation (WC) cases, ensuring adherence to timelines and regulatory requirements.

Coordinate and monitor modified duty assignments for injured workers, facilitating their efficient return to work.

Ensure accurate and timely documentation of all employee injuries into MDTA’s recordkeeping system, maintaining data integrity and compliance.

Assist Safety Compliance Officers by conducting thorough facility safety inspections and implementing corrective actions.

Collaborate with Compliance Officers to conduct worksite inspections and ensure compliance with Occupational Health (OH) regulations and safety standards.

Facilitate access and permissions for agency personnel to utilize MDTA’s recordkeeping system effectively.

Provide comprehensive training and instruction to agency personnel on efficiently using MDTA’s recordkeeping system, enhancing system proficiency and compliance.

Guide agency personnel through accurately recording new incidents in MDTA’s recordkeeping system, ensuring adherence to regulatory requirements.

Implement continuous improvement initiatives within MDTA’s injury management processes to enhance efficiency and effectiveness.

JOHNS EASTERN COMPANY, Baltimore, MD.

Senior Liability Specialist 2022 – 2023

Managed a diverse portfolio of SE auto and general liability claims on behalf of MTA, ensuring prompt and equitable resolution.

Conducted detailed investigations into SE claims, meticulously analyzing evidence to determine liability and coverage.

Reviewed extensive medical reports and bills, meticulously auditing them for accuracy and relevance in preparing comprehensive bodily injury (BI) evaluations.

Oversaw and evaluated auto appraisals, ensuring accuracy and completeness for submission in property damage (PD) evaluations.

Generated detailed technical reports for claims under review, providing essential insights and recommendations to legal counsel and stakeholders.

Prepared and organized case files to support counsel throughout litigation processes, ensuring all necessary documentation and evidence was readily accessible.

Utilized strong negotiation skills to achieve fair and expeditious settlements for bodily injury and property damage claims, fostering positive relationships with all parties involved.

CORVEL CORPORATION, Landover, MD.

Senior Liability Specialist 2016 – 2022

Managed SE auto and general liability claims on behalf of Prince George's County Government, ensuring thorough and efficient claims resolution.

Conducted detailed investigations to assess liability for all assigned claims, employing rigorous investigative techniques and analysis.

Produced comprehensive technical reports for claims undergoing litigation and review, providing critical insights and recommendations.

Prepared and organized case files to support counsel throughout litigation processes, ensuring all necessary documentation and evidence were meticulously compiled.

Negotiated fair and timely settlements for bodily injury and property damage claims, fostering positive outcomes and maintaining strong client relationships.

FREE STATE ADJUSTERS, Cockeysville, MD

Senior Multi-Line Claims Representative 2008 - 2016

Provided leadership and guidance to claims teams, fostering professional development and enhancing team performance.

Collaborated with external stakeholders, including insurance adjusters and legal counsel, to facilitate effective claims resolution and client advocacy.

Utilized analytical skills to assess claim validity, identify trends, and recommend proactive measures to optimize claims processes. Managed diverse multi-line claims portfolios across Maryland, Washington D.C., and Virginia, ensuring efficient claims handling and resolution.

Conducted thorough investigations to determine liability for all assigned claims, utilizing detailed investigative procedures and analysis.

Negotiated equitable and timely settlements for bodily injury (BI) and property damage (PD) claims, fostering positive outcomes and client satisfaction.

Coordinated with legal and medical experts to support claims evaluation and settlement negotiations, ensuring comprehensive understanding and representation.

Implemented strategies to mitigate claim risks and minimize financial impacts, achieving cost-effective outcomes for clients.

PENN NATIONAL INSURANCE, Hunt Valley, MD

Senior Multi-Line Claims Representative 2001 - 2008

Managed and adjudicated workers’ compensation and property damage liability claims, ensuring timely and accurate resolution.

Conducted thorough investigations to assess coverage and liability for assigned claims, utilizing detailed investigative procedures and analysis.

Produced comprehensive technical reports for litigation and claims reviews, providing critical insights and recommendations.

Prepared and organized case files to support counsel throughout litigation processes, ensuring all necessary documentation and evidence were meticulously compiled.

Negotiated fair and timely settlements for workers’ compensation (WC) and other claims (OTC), maintaining adherence to regulatory requirements and client satisfaction.

Implemented proactive measures to mitigate claim risks and reduce costs, optimizing client and stakeholder outcomes.

Collaborated closely with medical professionals, legal experts, and other stakeholders to gather necessary information and support claims evaluation.

Provided leadership and guidance to claims teams, fostering professional development and enhancing team performance.

Utilized analytical skills to assess claim validity, identify trends, and recommend strategies to improve claims handling efficiency.

Ensured compliance with industry regulations and standards, adapting processes to meet evolving legal requirements and industry best practices.

LEGAL INVESTIGSTIONS, INC, Alexandria, VA.

Private Detective 1993 - 2001

Collaborated with insurance companies, Third Party Administrators (TPAs), and law offices to promote investigative services, establishing strong professional relationships.

Conducted surveillance, activity checks, and pretext operations to investigate suspected instances of insurance fraud, ensuring thorough and objective findings.

Utilized surveillance techniques and conducted activity checks during investigations of domestic cases, gathering critical evidence and insights.

Prepared detailed investigative reports documenting findings and outcomes for each case, ensuring accuracy and adherence to legal standards.

Executed process service duties across Maryland, Washington D.C., and Virginia, delivering legal documents efficiently and maintaining compliance with jurisdictional requirements.

Education and Professional Development

B.S., Business Management 5/1989

Morgan State University, Baltimore, MD.

Master of Divinity (M.Div.) Theology 5/2020

Faith Theological Seminary, Baltimore, MD.

Certification CPR/First Aid Training 9/2024

Maryland Transportation Authority Expires 9/2026

Certificate OSHA #7505 Introduction to Incident (Accident) Investigation 11/2023

OSHA Training Institute Education Center

Certification DOT Hazmat Employee Training – 49 CFR 9/2023

Aerosol Monitoring & Analysis, Inc. Expires 9/2026

Certificate, “Assisting Individuals in Crisis & Group Crisis Intervention ICISF.” 2/2019

Anne Arundel County Mental Health Agency, Inc.

Casualty, Health, Life and Property Insurance, License No. 2151349 7/2016

Maryland Insurance Administration (MIA) Producer Licensing Unit Expired 7/2018

Notary Public of the State of Maryland, G-SS-128 10/2013

Office of the Secretary of State of Maryland Expired 10/2017

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