Customer Service High School
Resume:
ANGIENETTE BROWN
****************@**********.***
Riverdale, GA 30274
CORE
COMPETENCIES
Proficient in EPIC and healthcare billing systems
Extensive knowledge of CPT and ICD-9/ICD-10 coding
Excellent verbal and written communication
Strong customer service and interpersonal skills
Detail-oriented, dependable, and adaptable
Able to manage multiple tasks and meet deadlines
Knowledge of healthcare compliance and insurance processes
EDUCATION
Medical Billing and Coding Specialist
Florida Technical College
DEC 2024
Patient Care Technician
Everest College
AUG 2010
High School
Miami Northwestern Senior High School, Miami, FL
JUNE 1996
PROFESSIONAL EXPERIENCE
REVENUE CYCYLIST SPECIALIST 11 NOV 2017– PRESENT
Piedmont Healthcare
Act as the initial point of contact for patients arriving at medical facilities.
Collect and verify patient information and insurance details.
Schedule appointments, process co-payments, and ensure accurate data entry in EPIC.
Coordinate patient correspondence and ensure timely transmission of records to the hospital.
Provide customer service and support throughout the patient billing process.
Ensure regulatory compliance and patient safety standards.
HOSPITAL BILLER MAY 2016 – NOV 2017
Neonatology Pediatric Medical Group
Monitor registrations and insurance verifications.
Investigate and resolve billing and charge discrepancies.
Provide training and escalate trends to billing supervisor.
Run reports and follow up with regional management on unresolved issues.
Abstract and code medical records using CPT and ICD-9/ICD-10 codes.
Support primary care providers with MRA coding, HEDIS, and STARS metrics.
Maintain up-to-date knowledge of coding regulations and compliance requirements.
Billing Specialist / Patient Support MAR 2012 – APRIL 2016
American Anesthesiology Medical Group
Verified patient insurance and managed patient registration.
Processed claims and worked with insurance companies to ensure payment.
Handled appeals, denials, and collections for unpaid accounts.
Utilized EPIC and other healthcare software systems for data accuracy.
OBJECTIVE
To obtain a challenging position in the healthcare industry that utilizes my skills, strong work ethic, and commitment to excellence, while providing opportunities for growth and continued professional development.
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