Customer Service It Support

ROBERT CARR

Port Richey, FL *****

*********@*****.*** +1-727-***-****

PROFESSIONAL SUMMARY

I am a talented and driven professional with expertise in both computer science and customer service. As a recent graduate, husband, and father, I am pursuing an opportunity to apply my skills in cybersecurity and IT support to better provide for my family and reach our mutual goals. I am seeking a role that trades in information analysis, threat prevention and mitigation, and problem-solving. I am looking forward to contributing to an organization that values cybersecurity and innovation, as well as the quality of service it provides for its clients.

WORK EXPERIENCE

NOC/SOC Intern

NetWolves Network Services LLC Tampa, FL

February 2023 - May 2023

Designed and presented a Zero-Trust SolarWinds deployment.

Gained insight into Managed Service Provider (MSP) operations, including various departments and roles.

Created and resolved tickets for outage reports using SolarWinds Alert Monitoring and Autotask.

Observed engineering team troubleshooting and configuring network solutions for clients.

Commercial Bus Driver

Life Care Centers of America New Port Richey, FL

May 2020 - May 2021

Operated and maintained a Class B commercial vehicle safely and efficiently.

Ensured security and comfort for wheelchair-bound passengers.

Maintained timely schedules and built positive relationships with passengers and medical facilities.

Certified Nursing Assistant (CNA)

Life Care Centers of America, Consulate Healthcare, Heather Hill Healthcare Center New Port Richey, FL

May 2016 - May 2020

Assisted residents with mobility, hygiene, and daily activities.

Ensured cleanliness, safety, and comfort for patients.

Provided one-on-one care and adhered to safety precautions using PPE.

EDUCATION

Bachelor of Applied Science in Cybersecurity (Expected May 2025)

St. Petersburg College Tarpon Springs, FL

Associate Degree in Cybersecurity (March 2023 - Present)

St. Petersburg College Tarpon Springs, FL

TECHNICAL SKILLS

Network Monitoring & Support

Linux & Windows OS

Active Directory

Network Firewalls & Security

TCP/IP, DHCP

Microsoft Office Suite

Help Desk & Technical Support

Computer & Mobile Device Repair

Command Line Proficiency (Cisco Routers & Switches)

Strong Written & Verbal Communication

Customer Service & Team Collaboration

CERTIFICATIONS & LICENSES

CompTIA Security+ (August 2023 - August 2026)

CompTIA Network+ (April 2023 - April 2026)

CompTIA A+

Certified Nursing Assistant (CNA)

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