Operations manager

Daniel Cotton

Phone: 502-***-**** Email: **************@*****.***

LinkedIn: https://www.linkedin.com/in/daniel-cotton-b2340918b

Location: Franklin, Indiana

Professional Summary

Results-driven Operations and Safety Leader with 13+ years of experience in law enforcement, private sector management, and tactical operations. Proven track record in crisis management, team leadership, and regulatory compliance. Adept at training, problem-solving, and building high-performing teams under pressure. Seeking to leverage diverse expertise in a leadership role that demands integrity, resilience, and real-world impact.

Professional Experience

Operations Manager – Allied Universal (Oct 2019 – Nov 2020)

- Managed staffing, scheduling, and payroll for 250+ employees across 30 sites.

- Oversaw hiring, performance management, disciplinary actions, and terminations.

- Served as primary liaison between field staff and clients, resolving issues and boosting morale.

Owner/Operator – ESR Tactical (Oct 2015 – Oct 2019)

- Directed operations of a federally regulated firearms business; ensured ATF compliance.

- Led staff training, performance evaluations, and customer service protocols.

- Managed sales, budgeting, inventory control, and audit readiness.

- Built a loyal customer base by focusing on safety, education, and regulatory precision.

Lieutenant – Sellersburg Police Department (Sep 2006 – Dec 2018)

- Supervised criminal investigations; ensured legal compliance and evidence integrity.

- Developed and implemented department policies, training programs, and crisis protocols.

- Acted as department instructor in areas of mental health, abuse response, defensive tactics.

- Served as court liaison and inter-agency coordinator; maintained public and internal trust.

Education & Certifications

Indiana Law Enforcement Academy – Plainfield, IN

• Law Enforcement Basic Academy – Completed Jan 2007

• Certified Instructor – Aug 2014

Key Skills

• Leadership & Team Management

• Crisis Intervention & Conflict Resolution

• Operational Strategy & Scheduling

• Law Enforcement & Public Safety

• Training Program Development

• Regulatory Compliance (ATF, HR, Safety)

• Verbal & Written Communication

• Mental Health & DV Response Training

References

Available upon request.

Contact this candidate