Technical Support Material Handler
Resume:
Damion Stone
************@*****.***
Professional Experience:
HCL – Troy, MI 01/2024 – 01/2025
Call Technician
•Provided technical support and troubleshooting for hardware and software issues, ensuring minimal downtime.
•Assisted customers with network configurations, system diagnostics, and problem resolution via phone and remote access.
•Maintained detailed service logs and documentation to track customer interactions and technical solutions.
•Collaborated with engineering and IT teams to escalate complex technical issues for further resolution.
•Followed company protocols and security procedures to protect customer data and ensure compliance.
Roush – Livonia, MI 04/2021 – 08/2023
Material Handler
•Managed incoming and outgoing materials, ensuring accurate inventory tracking and timely delivery to production areas.
•Operated forklifts and material-handling equipment to transport parts and components safely.
•Assisted in warehouse organization and stock replenishment, maintaining optimal inventory levels.
•Conducted quality inspections on materials to ensure they met company and client specifications.
•Maintained a clean and safe workspace, adhering to OSHA regulations and company policies.
Yanfeng Automotive – Harrison Twp, MI 10/2016 – 03/2021
Line Worker Material Handler
•Assembled automotive interior components with precision, ensuring adherence to quality and safety standards.
•Transported raw materials and finished products to designated areas, supporting continuous production.
•Performed quality checks and inspections, identifying and reporting defects to maintain high standards.
•Utilized hand and power tools to assemble and adjust components as needed.
•Worked in a fast-paced team environment, meeting production goals and deadlines consistently.
Education: 2003
Diploma, Finney HS – Detroit, MI
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