Customer Service Administrative Assistant

Elizabeth Tackett

Clinton, NC *****

Job Function: Customer Service, Clerical & Administrative, Manufacturing & Production

Highest Education: High School Diploma

Portfolio: https://www.nexxt.com/p/40997B3E-0EF6-4375-8735-4F5C9C42C2BC

Career Summary

As a motivated administrative assistant and office professional with over 20 years of demonstrated success, I offer significant experience in executive level support. I am interested in positions in the administrative assistant area and I would also welcome the opportunity to customize my diverse skills for positions leading to a new career direction.

Work Experience

Warehouse Assistant

Precision Tools, Clinton, NC

Oct '14 - Mar '16 (1 Year, 5 Months)

Precision Tools Clinton, NC 10/2014 3/2016 Warehouse Assistant - Enter product and shipments into Access to keep track of product and steel inventory. Communicate with Truck drivers to make sure all information is correct on Bill of Ladens and they have the right information for their shipment. Make shipping labels, expedite platers, change process forms, routing forms as needed. Verify orders that go out to be sure orders are shipped correctly, enter parts into inventory and steel tracking sheet when produced, add steel into spreadsheet when steel comes in and deduct when parts ship out. Help Q.C. Manager as needed. Receive in UPS and help in front office when needed. Band product to ship if needed. Reason for leaving. Wanted a job that was permanent, not temporary.

Customer Service

American Residential Services, Wilmington, NC

Apr '14 - Sep '14 (5 Months)

American Residential Services Wilmington, NC 4/2014 9/2014 Customer Service, dispatched, answered multiple phone lines, issue purchase orders, Billed and mailed out invoices, scheduled maintenance calls. Called to collect money owed, accepted payments via phone. Called to collect past due bills and set up payment options.

Temp Job

Airmax Heating and Cooling, Wilmington, NC

May '13 - Sep '13 (4 Months)

Airmax Heating and Cooling - Wilmington, NC 5/2013 9/6/2013 Temp Job Customer Service, dispatched, answered multiple phone lines, Issued purchase orders, confirmed calls and next day called to follow up on tech performance and if they had any other issues. Did time sheets. Billed and mailed out invoices, scheduled maintenance calls, set up maintenance contracts, sent out renewal letters on contracts, performed collections.

Customer service and dispatched commercial HVAC

Bolton Service - WE Bolton Construction & Service, Raleigh, NC

Sep '98 - Feb '12 (13 Years, 5 Months)

Bolton Service - WE Bolton Construction & Service: Raleigh, NC 3/2009 2/2012 Performed the billing for all departments, accounting. Customer service and dispatched commercial HVAC, residential HVAC and electrical. Helped with plumbing as needed. Issued and received in purchase orders, entered time, entered contract jobs and maintenances as well as covered switch board as needed. Called customers for past due accounts and worked out payment options. Laid off due to the economy and business being slow. Specialties: Fast pace environment experience Detailed and customer oriented Strong organization skills Committed to follow through of assignments Minimal supervision necessary Interfaces well with all levels of management, staff and customers

Assembler

Hogslat, Clinton, NC

Mar '16 - Present (2 Years, 11 Months)

Started at IPS where they make feedbins printing out work orders and taking care of shipping. Transferred to BOM made water pumps, hardware kits and other parts as needed. Moved to Assembler where I can make assembly parts. Braces for the feeders and whatever else is needed.

Education

High School Diploma (COMPLETED '79) Administrative

Durham High School, Durham, NC

Sep '75 - Jun '79

Skills

Billing

(Intermediate) 4 to 5 Years

Hvac

(Intermediate) 3 to 4 Years

Customer Service

(Intermediate) 3 to 4 Years

Receptionist

(Intermediate) 3 to 4 Years

Retail Sales

(Intermediate) 3 to 4 Years

Ups

(Intermediate) 3 to 4 Years

Accounting

(Intermediate) 2 to 3 Years

Plumbing

(Intermediate) 2 to 3 Years

Assembly

(Advanced) 1 to 2 Years

Pumps

(Intermediate) 1 to 2 Years

Access

(Novice) 1 to 2 Years

Drivers

(Novice) 1 to 2 Years

Inventory

(Advanced) More than 10 Years

Shipping

(Advanced) 1 to 2 Years

Maintenance

(Novice) 0 to 1 Year

Payments

(Novice) 0 to 1 Year

Administrative Assistant

(Intermediate) 0 to 1 Year

Csr

(Novice) 0 to 1 Year

Dispatching

(Expert) More than 10 Years

Excel

(Novice) 0 to 1 Year

Executive Level

(Novice) 0 to 1 Year

Outlook

(Advanced) More than 10 Years

Payroll

(Novice) 0 to 1 Year

Word

(Novice) 0 to 1 Year

Collections

(Expert) More than 10 Years

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