Customer Service Representative
Resume:
Jasmine Filmore
Customer Service Quick Learner Dedicated Team Player Experience in Retail,
Automotive, and Healthcare Support
Fairfield, OH 45014
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Professional Summary
Dedicated and hardworking customer service professional with 4 years of experience delivering excellent support in fast-paced environments. Known for being a quick learner, detail-oriented, and friendly with customers. Strong typing skills and a passion for helping others. A devoted employee who takes pride in going the extra mile and working toward personal and team goals. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Jungle Jim’s Pharmacy-Fairfield, OH
February 2024 to March 2025
• Daily cash register operations and processing of customer transactions.
• Delivering prescriptions correctly and answering inquiries via phone, text, and face-to-face.
• Used PioneerRx and Compound pharmacy software
• Packaged and prepared prescriptions for mail order delivery
• Reliable communicator in a fast-paced environment. BDC Agent
BEV SMITH TOYOTA-Fort Pierce, FL
August 2024 to December 2024
• Inbound and outbound calls to schedule service appointments
• Used CRM software and followed up consistently to ensure satisfaction and engagement.
• Listening carefully to customer needs and providing helpful, clear responses.
• Collaborated with the sales and service departments to ensure smooth customer handoffs and follow- through.
• strong typing, phone etiquette, and problem-solving skills in a fast-paced environment. Receptionist/Office Assistant
BELTONE HEARING CENTER-Dent, OH
April 2023 to November 2023
• Assisted with daily office operations, including managing phone lines, scheduling appointments, and maintaining patient records.
• Provided front-desk customer service, greeting patients, and ensuring a smooth check-in/check-out process.
• Handled insurance verification and processing
• Organized patient files and performed data entry
• Coordinated with audiologists and other staff to support patient care and follow-up communications Apprentice
Mike's Carwash-Greendale, IN
September 2022 to March 2023
• Assisted customers with carwash services and answered inquiries.
• Operated carwash equipment, ensuring a safe and efficient service experience.
• Maintained cleanliness and organization of the carwash area
• Handled cash register operations, processed payments, and offered additional services to customers.
• Collaborated with team members to ensure smooth workflow and a positive customer experience. Carside To-Go Specialist
Cracker Barrel Old Country Store-Harrison, OH
January 2022 to August 2022
• Accurately taking and preparing to-go orders in a fast-paced environment.
• Coordinated with kitchen staff to ensure timely and accurate order preparation and delivery.
• Managed carside delivery, ensuring customers received their orders quickly and with the correct items.
• Processed payments using the POS system and maintained clean, organized workspaces.
• Creating a positive customer experience and handling multiple tasks efficiently. Team Member/Cashier
White Castle-Harrison, OH
July 2020 to December 2021
• Taking orders, answering questions, and ensuring customer satisfaction in a fast-food environment.
• Worked efficiently in a team setting to prepare food, manage cash register transactions, and maintain a clean dining area.
• Assisted with food preparation and kitchen duties, ensuring quality and safety standards were met.
• Handled customer complaints and resolved issues promptly to ensure a positive experience.
• Demonstrated strong multitasking abilities, working quickly and effectively during peak hours. Education
General educational development in General Studies William Henry Harrison High School-Harrison, OH
February 2019 to June 2022
Skills
• Food Service
• Typing
• Customer service
• Communication skills
• Outbound Sales
• Organizational skills
• Cash register
• Retail Sales
• Phone etiquette
• Restaurant Experience
• Microsoft Word
• Data entry
• Hospitality
Certifications and Licenses
Driver's License
July 2020 to July 2025
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