Customer Service Human Resources

Eileen M. Reehil

Tinton Falls, New Jersey *****-*805

**************@*****.*** - 848-***-****

Concierge - Security - Receptionist

To secure a position where I will be able to utilize my diversified experience in the accounts payable, banking, call center, command center, customer service, educational, financial, hospitality, human resources, insurance, logistics, (network/support), operations center, pharmaceutical, property management, real estate, retail, sales, security, telecommunications, and wholesale markets

Work Experience

Assistant Self Checkout Associate

Lowe’s

118 Highway 35 Eatontown, NJ 07724

December 2024 to Present

Observe registers Educate consumers on the functionality of the self checkout process

Adjust prices as needed for lumber and garden incentives

Provide excellent customer service

Seasonal Customer Service Representative

Robert Half c/o Winston Benefits

2399 Highway 34 Manasquan, NJ 08742

November 2024 to November 2024

Guide employees throughout the open enrollment process via Paycom

Roving Security Officer - Residential

Maximal/MS Security Services

Marlboro, NJ 07746

March 2024 to July 2024

Assured that the 55+ community was safe & secure

Patrol a 55+ residential community Perform vehicular patrols Observe & report any abnormalities to housing administrator (lights out, sprinkler malfunctions, water heater overflow, streetlight outages, ceiling leaks in gym, excessive loose brush and branches affiliated with storm damage, etc.) Escort emergency personnel out of development after they have responded to incident and finalized their involvement – ALL CLEAR Alert residents of unsecured doors Keep updated resident list with current emergency contact information Keep abreast of residents” property while they were off site for extended amount of time Maintain crowd control during functions Observe egress of participants from special events Tour clubhouse for fire watch Perform pedestrian tours of lake and gazebo area Foot patrol of tennis, pickleball, and shuffleboard courts Approach trespassers and escort them off property Inform them that they were on the property illegally and advise them not to return Tell them that they could be liable for criminal charges, legal fees, and fines Observe swimming pool closure Escort pool attendant safely to vehicle at end of shift

Mail Clerk - Operations Support Center

Integral Resources c/o Horizon Blue Cross Blue Shield

1427 Wyckoff Road Farmingdale, NJ 07727

April 2024 to September 2024

Attach Explanation of Benefits to claims Extract mail from envelopes Sort appeals, correspondence, dental claims, Employee Small Business (acceptance or waiver of benefits), Request for Delegation. TICFs, UB-04s, W-9s, etc.) for claim evaluation Extract patches from batches Insert patches into batches to serve as dividing mechanisms in electronic scanning process (SDS and Common Correspondence) to add to Attach receipts to 8.5 x 11 sheets of paper to tailor-fit information for scanning procedure Compile returned mail, checks, etc. to be redistributed Decipher future destination of returned mail to be either: sent to (participant’s or provider’s) new address, internal mail stop, external address (via the United States Postal Service), or to be shredded

Security Officer - Corporate

Securitas c/o Verizon Data Center

Campus Parkway Wall, NJ 07753

May 2023 – April 2024

Assured that the data center and AWS were safe & secure

Same duties as previous Securitas detail

I also floated and covered other facilities and trained individuals while supervisors were out (Amazon, Athleta, Banana Republic, Bracco Pharmaceutical, Chamberlain University, DeVry University, Essendant, Lululemon, PSE&G Energy Sites, PSE&G Vehicle Yard, PSE&G Training Center, PSE&G Customer Service Sites, and PSE&G Warehouse, Sysco Guest Services, United Legwear & Apparel, Verizon Corporate Retail Store, and Verizon Data Center)

Corporate Security Officer

Securitas c/o Santander Bank Data Center

101 Crawf9rd Corners Road Holmdel, NJ 07733

July 2022 to May 2023

Maintain stringent access control to/fro IT & RETAIL lobby locations Send daily activity reports to corporate headquarters in BOSTON along with temperatures in IDF and MDF closets Issue/retrieve temporary access as needed Conduct facility tours Evacuate personnel during fire alarms Notify personnel when to reenter area after the fire chief declared ALL CLEAR status

Security Officer - Residential

Marion Security Agency

5 N Bridge Avenue Red Bank, NJ 07701

December 2021 to June 2022

Assured that a 55+ HUD building was safe & secure Conducted pedestrian facility tours Observed and reported occurrences

Site Supervisor – Facilities – Campus Patrol – Console Operator – Sergeant - Corporate

VONAGE Holdings, Incorporated

23 West Main Street Holmdel, NJ 07738

May 2009 to June 2022

Maintain a safe & secure environment Receive deliveries for Vonage, Visiting Nurses Agency Health Group, and Bridge of Books Evacuate building as needed Disable and silence fire alarms as needed Patrol facility Observe & report daily occurrences Contact Client and inform them of irregularities Process and Administer access cards to individuals Investigate abnormalities at building access points Resolve issues Escort emergency personnel to site of incident educated in helipad protocol

Lieutenant - Shift Supervisor - Corporate

Allied Universal Security Services c/o AT&T

200 South Laurel Avenue Middletown, NJ 07748

June 2004 to June 2022

Reduced to part time status due to COVID March 16, 2020 to June 24, 2022

REPONSIBILITIES

Accept door keys

Audit daily sign-in registers

Compile daily reports, logs, etc.

Conduct fire/safety tours

Confiscate expired badges

Direct pedestrian and vehicular traffic during daily visits, emergencies, drills, and special events

Dispatch Allied Universal Security Services (AUS) personnel for room openings or emergencies

Dispense/Distribute room/cabinet keys after verifying identification

Escort emergency personnel to site of incident

Inform Account Manager if there are any changes to the schedule/payroll

Evacuate personnel when necessary

Maintain stringent access control to/fro facility

Observe and report activities during shift

Participate in shutdown and strike details

Perform audible audit of employee/contractors via Andover electronic card access system

Perform Main Reception duties (make and receive phone calls)

Perform visual audit of badges

Provide Exquisite Customer Service

Provide a safe and secure environment for clients, contractors, customers, employees, and visitors

Require proper documentation for property removal

Resolve Andover card access issues by contacting the Greenville Access Center

Schedule coverage if someone requests switch change or a vacation day

NJ Referral Real Estate Salesperson

Woodward Realty Group

6 Kings Highway Middletown, NJ 07748

July 2009 to June 2014

Security Officer - Event Staff

StrikeForce – c/o PNC Arts Center

Holmdel, NJ 07733 June 2008 – May 2011

NJ Referral Real Estate Salesperson

Monmouth Relocation

2 Woodland Drive Middletown, NJ 07748

July2005 to June 2009

District Manager

Kelly's Wholesale – 805-807 Main Street Belmar, NJ 07719 November 2006 to May 2009

Security Officer - Residential

Marion Security Agency - 5 N Bridge Avenue Red Bank, NJ 07701 June 2008 to August 2009

Assured that an oceanfront community was safe & secure

Customer Service Representative

Valley National Bank – Highway 35 and Twin Brooks Road Middletown, NJ 07748 December 2004 to October 2006

Accounting Clerk

Robert Half c/o Stavola Contracting Company

June 2001 – May 2001

Shift Supervisor - Corporate

WSI/The Wackenhut Corporation

Middletown, NJ 07748

November 1996 to June 2004

Peak Time Teller

Midlantic Bank, NA/PNC Bank – c/o Bell Labs/Lucent Technologies 101 Crawfords Corner Road

Holmdel, NJ 07733

August 1993 to May 1997

NJ Real Estate Salesperson

Schlossbach Realty

1312 Main Street Belmar, NJ 07719

January 1993 to November 1993

NJ Real Estate Salesperson

ERA Lincroft Realtors

3 Swimming River Lincroft, NJ 07738

August 1991 to January 1993

Appraiser Assistant – Federal Housing Administration

See-Sure Realty

39 Main Street Bradley Beach, NJ 07720

June 1976 to December 1986

Payroll Clerk/Teller

Central Jersey Bank & Trust Company

Main Street and Corlies Avenue Allenhurst, NJ 07711

February 1981 to December 1985

Education

Candidate for BS in Accounting

Rutgers University

George Street New Brunswick, NJ 08901

January 1983 to September 1984

AAS in Accounting

Brookdale Community Colleg

765 Swimming River Road Lincroft, NJ 07738

January 1979 to December 1982

References available upon request

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