Support Specialist It
Resume:
Lawrence L. Mitchell
Lincoln, NE 68516
**********@*****.***
AUG 2024 to IT Contractor/Consultant
Present Network Administrator/Support Specialist/Electronics Support/POS Support
Lincoln VA, Target Stores, Lowes stores (mainly backfill work)
APR 2021 to JEO Consulting Group - Lincoln (Contract role)
AUG 2024 Network Administrator/Support Specialist
Overall IT support for 14 remote office locations in 4 states and the local Lincoln office. Repair/replace/upgrade/patch user computers as needed. Support for mobile devices, video conference rooms, IP phone system, and printing systems. New user AD account creation. On-boarding and Off-boarding users. Use of SCCM and PDQ Deploy.
Screen Connect, RDP, and Teams remote control. Use of MS365 Admin Center, AD Azure Portal, Teams portal, ServiceNow Helpdesk, SharePoint portal, OneDrive, DUO/MFA admin portal. Also AD Users & Computers, AD Group Policy, Software Center, CrowdStrike anti-malware portal, Proofpoint anti-spam portal, and ManageEngine patch management. Cisco Unity softphone management. Windows server upgrades and patching. Network switching closet maintenance.
NOV 2019 to COVID break
March 2021
APRIL 2018 to Union Bank & Trust – Lincoln
OCT 2019 IT Support Technician
Provide technical support to internal clients that includes network drive connection issues, printer issues, application lockouts, Active Directory administration, O365 Admin, Exchange Admin, employee on-boarding/off-boarding, and VPN connections. Provide hardware support and new computer setups. Windows 7 to Windows 10 upgrades using SCCM. Support for Citrix thin desktops (VM) and standard full desktop environments. Use of networking tools such as SolarWinds & LogRhythm.
MARCH 1998 to University of Nebraska - Lincoln
APRIL 2018 Network Admin/Computer Support Supervisor
In charge of technical support for over 300 assets in the Life Science departments that include Biochemistry, Biotechnology, and Biological Sciences at the Beadle Center. This includes hands-on network administration of data and IIS web servers, email accounts via Active Directory, Windows & Mac desktops, network security, disaster recovery, mobile devices, and audio-video room setup & repair. Windows 7 to 10 upgrades (manual).
Supervision of FT employee and student workers. Research and purchasing of all technology related equipment for all departments. Provided training for various software products.
Designed, purchased, and built current Dell rack server and backup systems
Coordination of A/V room upgrades with inside and outside vendors
Was directly responsible for the Life Science department’s passing grade from the department’s first computer Network Security Audit
Implemented the migration of all department email accounts to Microsoft O365
MARCH 1997 to University of Nebraska - Lincoln
MARCH 1998 Computer Support Associate (student)
Computer setup and repair. Printer setup and repair. Audio-video support.
Made recommendations on computer purchases. Provided training to new users.
EDUCATION:
Bachelor of Arts Industrial Management
Doane College Crete, NE
Associate of Applied Science Network Management
Southeast Community College Lincoln, NE
Associate of Applied Science Electronics
Southeast Community College Milford, NE
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