Information Technology System Engineering

ASHONG KOFI DENNIS

Accra GH • (+***) 055******* •*********@*****.***

-PROFESSIONAL SUMMARY -

Dependable Information Technology Engineer and Technician with successful track record of handling multiple responsibilities. Hardworking professional eager to pitch in and help, including system analysis, networking, troubleshooting, reaching a goal of fixing and solving all computing related issues and problem management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Highly Skilled Information technology professional with an immense background in system administrations, maintenance, and end – user training. Accomplished is designing solutions to achieve software compatibility and stream line system upgrades and installations. Selects, installs and manages components.

Highly Skilled in WINDOWS SERVERS, WINDOWS, LINUX and MICROSOFT environments with Networking and Information security knowledge.

-EDUCATION-

DIPLOMA IN COMPUTING.

IPMC College of Technology - Accra, Ghana, November 2014. PROF, DIPLOMA IN SYSTEM ENGINEERING

IPMC College of Technology - Accra, Ghana, March 2016. ADVANCE DIPLOMA CERT.

SPEEDLINE ICT SOLUTIONS – Accra, Ghana, 2016.

CERTIFICATION

A+ Certification Course.

Networking Essential Plus, MCITP Enterprise Administration in Windows Server. Networking and CompTIA A+

WASSCE: Gen Art 1, 06/2014

Kwegyir Aggrey Senior High School, Anomabo C/R.

-SKILLS-

• Deadline-oriented • Research abilities

• Production Scheduling • I.T communication and managements.

• Data management • Deadline Management

• Fact-checking • Ethical Computing

• Computer System maintenance

-WORK HISTORY-

Tech Sales Representative, 11/2014 - 04/2015

Fredies Corner (Circle) -Accra

• Assisted customers to make the right tech choice of purchase.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Responded to customer requests for products, services, and company information.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information over a product.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Collaborated with team members to develop best practices for consistent customer service delivery.

Secretary and System Analysist, 03/2015 - 02/2016

Stairs Properties GH -Accra, Ghana

• Handled confidential documents, of staffs and clients.

• Assisted in solving efforts by providing behind-the-scenes footage and engaging social media content, generating interest in upcoming projects.

• Handled administrative tasks such as updating calls, spreadsheets and managing budgets of stuffs to maintain organized production environments.

• Organized project managements, windows related tasks.

• Promoted team morale by always fostering a positive work environment in the office.

• Developed and implemented communication strategies for solving issues both offline and online.

• Assisted with tasks for saving documents in cloud, network printing, server related issues and other online projects.

ICT Consultancy, Secretariat Services, Repairs and Machine Managements, 07/2016 - 11/2018 Bell Sal Enterprise of Technologies -Accra, Ghana.

• Provided secretariat services, of printing, photocopying, faxing, emailing, designing etc.

• Repairs of laptops and desktop machines.

• Assisted clients who had zero knowledge in the Computing environments.

• Handled all network related issues, terminating and installation of CAT networking cables. I.T Engineer, 10/2018 - 02/2023.

Soccabet Ghana / Compu Ghana -Accra, Ghana

• Assisted in the troubleshooting systems issues, and networking outage problems to ensure good networking, working systems, clarity, better working environment and consistency across all field shops.

• Demonstrated proficiency with various software applications necessary for successful betting systems, money systems and gaming APIs such as Magnum systems, Golden race

/Vbox.

• Managed Servers, social media accounts, betting accounts, virtual gaming’s, collaborated with third party providers, Vodafone, mtn Ghana, hub gh, for payment services.

• Assisted workers remotely, via any desk, team viewers, and RDP modules. I.T and Network Engineer / Slots, Casino Machines, Virtual Games Management, Online Games Monitoring, 07/23 - 12/2024.

Starbet GH / Phoenix Casino Tema -Accra, Ghana

• Demonstrated proficiency with various software applications necessary for successful betting systems, money systems and gaming APIs such as Magnum systems, Golden race

/Vbox, Novamatics, Bingo, and all slot games.

• Slot machine maintenance, Repairing, Programming, and Configuration.

-REFRENCE-

Name: Mr. Ishmael Zola Tiasu

Job title: Chief Executive Officer

Company name: Stairs Architecture

Telephone: 024******* / 020*******

Name: Mr. Ernest Attivor

Job title: HOD / Senior I.T Boss

Company name: Soccabet Gh, Compu Gh.

Telephone: 055******* / 054*******

Name: Mr. Memphis

Job title: Senior Manager / Supervisor

Company name: Phoenix Casino / Imperial Casino

telephone: 024******* / 027*******

With any more referees I will say it will be provided upon request by your organization. Thank you.

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