Customer Service Sales Associate

TABITA AVERETTE

Austin, TX *****

737-***-**** - *****************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record at Walmart, excelling in customer service and teamwork. Achieved consistent sales targets through effective strategies and strong product knowledge. Recognized for enhancing customer satisfaction and resolving issues proactively, showcasing exceptional problem-solving skills and time management in fast-paced environments.

WORK HISTORY

04/2025 to Current Sales Associate

Walmart – Austin

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

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09/2024 to 03/2025 Health and Human Specialist II /Disaster Relief Specialist HHS – Austin, TX

• Strengthened communication skills through regular interactions with others. Assisted with day-to-day operations, working efficiently and productively with all team members.

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Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

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04/2022 to 10/2022 Receptionist Expert III

Peak Performers for Texas WorkForce Commission – Austin, US Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Built and maintained excellent customer relationships through timely response to over 50 inquiries and going above and beyond to accommodate unusual requests.

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03/2021 to 04/2022 Receptionist / Remote

State of Maryland Unemployment – Austin, US

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

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• Meeting metrics and taking over 70-100 calls per day or more & working weekends

• Answered phone promptly and directed incoming calls to correct offices. EDUCATION

Expected in 07/2025 Associate of Arts: Medical Coding And Billing Southern Careers Institute - TX

01/2001 12th

Edinburg High School - Edinburg, TX

ACHIEVEMENTS

Collaborated with a team of 190 in developing ONA - Other Needs Assistance for Disaster Relief.

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• Achieved effectively, helping with team building and training.

• Achieved high recognition by completing every task with accuracy and efficiency. SKILLS

• Customer service • Teamwork and collaboration

• Problem-solving skills • Time management

CERTIFICATIONS

Real Estate Marketing Powerhouse Training & License, Champions School of Real Estate, 08/01/17, 10/31/17

LANGUAGES

Spanish

Native or Bilingual

PROJECTS

Designated to assist the HHSC to assist in the accounting department for a term of 3 months.

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