Network Engineer Senior

Location:

Grand Prairie, TX

Posted:

May 16, 2025

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Resume:

JoAnn Trotter

Professional Summary

• Bachelor's degree in Computer Science, Telecommunications, Electrical Engineering or related field

• 8-10 years related technical architect experience working with MW Design and Performance Monitoring

• Proficient in engineering cost estimates and economic analyses and models

• Knowledge of wireless technologies standards and protocols (3GPP,4G,5G Wi-Fi, WiMax, antennas, amplifiers, base stations, propagation, interference, spectrum, experience with Path Lss, Ellipse or equivalent)

• Proficient in voice, video, and app technologies/protocols (circuit, VoIP, SIP, IMS, AIN, Camel, etc.)

• Proficient in network and system architecture (subsystems, interfaces, hw/sw dependencies)

• Proficient in message and conference systems and networks (multiple media, notification, presence, unified communications, video)

• Knowledge in Network Management, Tools and Protocols (Configuration, IP network Address Management, Perf, Mgmt)

• Understands Virtualization, Storage and Content Delivery Networks (Cloud, CDM, Grid, SAN)

• Proficient in specifying and evaluating architecture requirements for RFXs

• While working at CenturyLink involved in dispatching Outside Plant dealing with SONET, CISCO, Genband, Alcatel-Lucent equipment, experience with 6 GHz – 42 GHz MW frequencies and Millimeter Wave including 70-80-90 GHz

• Test and turnup of Ciena 5400, 6400, 5ESS, DMS 100/10 MG9K, C2P, OC192, OC48, OC3’s, DS0’s and 911 equipment inside the NOC environment and Cloud computing. Also, Basic Electricity, AC/DC, Electronic Applied Math, Digital/Micro Circuits, Circuit Analysis, Carrier Microwave, and Radio which included RF Engineering, Ultra-Long Haul (ULH), SONET, OTN Mesh, and Metro Access, KRONOS

• Equipped relay and rack cable connections equipment

• Test circuits using TIRKS layout from A to Z end of equipment

• CenturyLink worked remote for over 3 years

• Rack and stack customer equipment in data center environments

• Install circuits requiring advanced fiber terminations using a fusion splicer

• Set up telecom cabinets, fiber trays, and cage wiring for customer equipment

• Perform installation, testing, and modification of cross-connects including coax, fiber, twisted pair copper, and other cabling according to SOPs

• Troubleshoot fiber and copper circuits and collaborate with the networking team as needed working at Charter Communications, Equinix, CenturyLink, and AT&T.

• Regularly communicate with customers, providing updates and troubleshooting support for Layer 1, 2, 3.

• Experience working in Cisco Wireless Controllers (5500s, 9800s) and Cisco Aironet 9100, 4800,3800,2800 Access Points: 5500 Series: Designed for medium-to-large enterprises, supporting up to 500 access points with high availability and RF visibility.

• 9800 Series: A next-gen Catalyst wireless controller, offering Wi-Fi 6/6E support, programmability, and enhanced security.

• Strong understanding on Cisco ISE infrastructure and AAA : Centralized Policy Engine: Defines access control policies based on user identity, device type, and security posture.

• RADIUS & TACACS+ Support: Enables authentication and authorization for network devices and users.

• Endpoint Profiling: Identifies and categorizes devices connecting to the network.

• Posture Assessment: Ensures compliance with security policies before granting access.

• Guest Access Management: Provides secure onboarding for visitors.

• Implementing Cisco SDA (Software-Defined Access), DNAC with Wireless Network Technologies and Meraki Solutions, Cisco Aironet Access Points working knowledge of:

• 9100 Series: Supports Wi-Fi 6, high-density environments, and cloud-based management.

• 4800 Series: Advanced RF analytics, integrated security, and location tracking.

• 3800 Series: Features Flexible Radio Assignment, allowing dual 5GHz operation for better performance.

• 2800 Series: Optimized for high-performance wireless with MU-MIMO support.

• Strong experience with Tools like Cisco DNAC, Cisco ISE, PagerDuty, Data Dog & Thousand Eyes.

• Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.

• Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc

• Deep understanding of Local Area Network (LAN) switching technologies including Cisco Wireless, SDA, DNAC, ISE, Virtual LAN (VLAN), STP, Trunking and Wireless concepts.

• Strong knowledge in Switching technologies - STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP Professional Experience

Charter Communications, TX Dec 2022- Present

Network Engineer III

• Familiar with fiber, multi-mode, single-mode and UTP; deep understanding of bridging, switching, routing, Ethernet, transport technologies and IEEE and ANSI standards; Knowledge of network design, devices, network appliances, network architecture, protocols (ISIS, OSPF, BGP and MPLS) and network topology; In-depth data network knowledge of TCP/IP, OSI model and optical networking; Knowledge of CWDM and DWDM; Proficient in Microsoft Office. Switching and Routing costing routes, controlling outages, and repairing Layer 1, and Layer 2, and Layer 3.

• Remote access into devices (Cisco or Nokia) working in CLI (command line interface) understand the boxes from software perspective

• Past experience with installation cart adds, optic, QSFP, fiber optic module ads (either copper or fiber) and hands on data center experience

• Cisco Aironet Access Points working knowledge of: 9100 Series: Supports Wi-Fi 6, high-density environments, and cloud-based management.

• 4800 Series: Advanced RF analytics, integrated security, and location tracking.

• 3800 Series: Features Flexible Radio Assignment, allowing dual 5GHz operation for better performance.

• 2800 Series: Optimized for high-performance wireless with MU-MIMO support.

• Centralized Policy Engine: Defines access control policies based on user identity, device type, and security posture.

• RADIUS & TACACS+ Support: Enables authentication and authorization for network devices and users.

• Endpoint Profiling: Identifies and categorizes devices connecting to the network.

• Posture Assessment: Ensures compliance with security policies before granting access.

• Guest Access Management: Provides secure onboarding for visitors. Equinix, TX 12/2020 – 12/2022

Network Engineer/ Incident Manger

• Familiar with fiber, multi-mode, single-mode and UTP; Understanding of bridging, switching, routing, Ethernet, transport technologies and IEEE and ANSI standards; Knowledge of network design, devices, network appliances, network architecture, protocols (ISIS, OSPF, BGP and MPLS) and network topology; In-depth data network knowledge of TCP/IP, OSI model and optical networking; Knowledge of CWDM and DWDM; Proficient in Microsoft Office.

• Remote access into devices (Cisco or Nokia) working in CLI (command line interface) understand the boxes from software perspective

• Past experience with installation

• Cart adds, optic, QSFP, fiber optic module ads (either copper or fiber)

• Data center experience, hands-on experience

Lumen 12/2019 – 12/2020

Network Engineer

Dallas, TX

Fault Management Transport Customer Service Technician IV

(Previously Operations Technician 3 and NROC Voice NRC Local Tier 2 Support 3)

• Currently employed with CenturyLink providing analysis for 5ESS, DMS 100/10 MG9K, C2P, OC192, OC48, OC3’s, DS0’s and 911 equipment inside the NOC environment and Cloud computing. Also, Basic Electricity, AC/DC, Electronic Applied Math, Digital/Micro Circuits, Circuit Analysis, Carrier Microwave, and Radio which included RF Engineering.

• Remote access into devices (Cisco or Nokia) working in CLI (command line interface) understand the boxes from software perspective

• Past experience with installation

• Cart adds, optic, QSFP, fiber optic module ads (either copper or fiber)

• Data center experience, hands-on experience

• Enterprise wide deployment planning and support for mission critical applications for major releases, both business and infrastructure related

• Develops technical documentation on applications and systems

• Works with technical and business-oriented teams

• Experience with over 67 technologies conveying the value of new and emerging products, technologies or applications to senior level management and across a diverse product team

• Product launch and lifecycle management

• Leading a cross-functional organization in executing projects from ideation to completion

• Strong analytic and fact-based decision-making skills

• Uses multiple Monitoring and Control tools including: DBOSS, New Relic, Adobe/Omniture/IMAP, Splunk, App Dynamics, Datamining, DMACS, ICT, Perfecto Client, Nagios, Ineo Quest, IDS, iOS/Android/Roku/Web devices

• Proficiency using Microsoft Office products including Word, Power Point, Excel and Outlook

• Product management within high tech, software and/or wireless/telecom industry

• Generates existing and or new sales for delivery of solutions in partnership with the Business team to identify sales opportunities

• Initiates customer contacts with existing and prospective customers, within Business to further penetrate existing accounts

• NOC Technician analyzing alarms for AM, ASM, CNI / PSU SS7, DRM, CM, ISLU, SM, ORM, RISLU, RSM interfaces) and software operations (ACCED, ODBE, Translations) of the 5ESS TDM switching platform

• Supporting Fault Management (switching/transport/central office) groups with training on Lucent, DMS, Transport and IP Technologies for CenturyLink

• Trained NOC technicians on the 5ESS switch hardware and software

• Efficiency in managing Customer Premise Equipment (CPE) reducing problems inside and outside the NOC environment.

• Assists with the managing the health of the Entertainment Platform within, but not limited to the Linear, Streaming, VOD and Ad Insertion platforms

• Provides immediate response to system problems and outages.

• Tasked with monitoring, maintaining, and troubleshooting on-air services.

• Assists in fault management detection via ticketing, equipment alerts and communication from external Care Teams.

• Helps to quickly identify source of issue and work toward problem resolution by removing roadblocks. Escalates problems to Tier II support or service provider.

• Manages ticketing and tracking of problems. Part of 24x7 staff delivering technical support. Nokia Siemens Networks May 2010 – Dec 2012

Fault Management Transport Customer Service Technician IV (Shift Coordinator)

• Shift Coordinator of Network Operations Center (NOC) ensured handling of alarms by technicians, tickets, and associated outage activities, while continually monitoring performance of employees

• Escalation of outages to Tier 3 engineers dealing with FCC reporting

• Established Network Maintenance policies and procedures (NMEP)

• Monitored First Response and Frontline Support Network Monitoring Analysis (NMA)graphic alarm lists

• Identify training needs across Fault Management team with the Global Reliability Center (GROC)

• provided both on-the-job and organized process training, along with supervision of 30 network technicians

• Monitoring duties included: scheduling of time using Employee Self-Service (ESS) to review timesheets, monitored alarms statistics, trained technicians on a one-on-one dealing with 5ESS, DMS 100, and Nortel equipment

Ericsson Feb 2011 - May2011

Test Engineer (Contractor)

• Scope of Work: Network Implementation Test Engineer worked remotely with field personnel to conduct hardware and software testing and upgrades on Sprint Nextel’s Wireless Network

• The engineer will follow proven methods of procedures to ensure implementation work did not negatively affect our customers

• Performed testing and upgrades in accordance with outlined schedules ensuring that all activities are documented accurately

• ECP, EVDO, 5E24 upgrades/retrofits turning up cell towers Trotter Trucking, Inc. June 1995 –

Sept 2010 Owner/Vice

President

• Trotter Trucking of Raytown, Inc. owned and operated: supervised 16 drivers, timesheets, insurance, and audits of hours, also did hiring and firing of drivers, and Missouri/Kansas certifications, and safety procedures along with scheduling of drug tests.

Nokia Siemens May 2010 –

Sept2010

NOC Technician (contractor)

• Acquired knowledge and experience working with technologies and protocols including but not limited to ATM, MPLS, VoIP, SONET, DWDM, Ethernet, 911, Video, and other telecommunications products and technologies. AT&T Communications Sept1980 -

Sept2010

Network Operations Center Technician (NOC)

• Responsibilities as a NOC technician include develop, implement and maintain the solutions that support and help the company’s wire line and wireless networks.

• Resolve the customer’s and network issues in time.

• Work in the diverse group of the network operation technicians for the repair activity of broadband, narrowband, wireless applications etc.

• Provide support for the installation, configuration and shipment of the switches and routers.

• Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets.

• Work on the IP networking, 2 and 3 tier, configuration audits and market acceptance.

• Installation, Test and Acceptance (ITA)- responsible for layer 3 router testing, card testing and facility testing for the AT&T long distance network and CenturyLink Tier 2 support for surveillance and 911 departments, change circuit packs for outages daily. Works with outside vendors on testing routers circuit cards and converter cables after powering up, and test facilities end to end T1/T3/OC3/OC12/OC192. Working knowledge of DS3+ and above plus Infinera Training, MG9K GenBand Voice Over IP. Flash Wave 9500 Training

The FLASHWAVE 9500 platform is the definitive Packet ONP. Its unique hardware and software architecture integrates Ethernet, ROADM and SONET/SDH technology in a single shelf 5ESS AM, ASM, CNI / PSU SS7, DRM, CM, ISLU, SM, ORM, RISLU, RSM interfaces) and software operations

(ACCED, ODBE, Translations) of the 5ESS TDM switching platform.

/NORTEL/1AESS/SONET/DACS/Synchronization/Transport technologies/VVOIP/SIP/DMS 10/DMS 100/CISCO/CIENA/CISCO/INFINERA DNA/NETSMART 1500/TELENIUM

• Transport Training On-the-job

• Fiber Optics-112-LL: included Principals of Digital Transmission, Lightwave Communications, Alcatel DML-3X50 Multiplexer, SONET Overview, DDM-2000, FLM 150-Multiplexer/FLEXR, DS3-DS0 DROP USI/Mulden Subsystem

• FLM 2400 OC-48, FlASH-192: Overview, 1+1 Terminal, Two- Fiber Bidirectional Line-Switched Ring, Four-Fiber Bidirectional Line-Switched Ring, Configurations using Routing Shelf, Regenerator, Unidirectional Path-Switched Ring

• Nortel Classic OC12/OC48 Course: 60198587, S/DMS Transport Node Administration, Facility Tributary Provisioning, OC12 RBM BLSR Provisioning, OC12 TBM BLSR Protection Switching, OC12 TBM BLSR Configuration Monitoring, OC12 TBM BLSR Clearing Shelf Alarms and Replacing

• OC192 Connect DX for the NOC Course: 60198588, Optical Cross Connect DX Configuration/Hardware, Transport Shelf Configuration, NEUI navigation, Traffic-carrying functions, Performance monitoring, alarm clearing

• Lucent DACS IV: provisioning digital cross-connects merging VT 1.5 within STS-1 between SONET interfaces, accessing DACS IV command and message language, performance monitoring, Loopbacks and test access, maintenance

• Tellabs 5500S System Hardware: Administrative Complex, Network Complex, Port Complex, DS1, DDS1, DS3, EC1, OC3, OC12, HD-96 shelves

• ADTRAN Total Access 5000 3.0 ATT Ethernet Over Copper, Switch Module 2 Giga Ethernet provides network data aggregation

• DCD-400 Synchronization cutover replacement

• DEXCS training

• Basics DS3 testing: check PM data to isolate trouble at DS3 level, isolate T3 to fix errors by switching protect, verifying transmission levels, checking the line buildout.

• FLASHWAVE 7500 ROADM: Inline amplification of DWDM signals, architectures, network capacity, interfaces, monitoring and alarms, power consumption & heating dissipation, operating environment and physical characteristics

• TEKELEC Link STP Testing (SS7), CIENA 4200 a variety of 10G services—such as OC- 192/STM-64, 10GbE LAN/WAN PHY and 10G FC—into OTU-2.

• NORTEL DMS 10/100/MK9000/AMA/SOFTWARE UPGRADES

• Support a Nortel based VoIP network backbone, servers and applications to include switch/gateway configuration and IP traffic management applications on Nortel's EV-DO (Evolution Data Optimized) with knowledge of changing out circuit packs in central offices and RT sites. Proficient in the following systems:

TIRKS/ GRETA/ COMET/ AOTS/ WFADI/WFADO/ REACT/ UNIX SS7/REMEDY/OTTO/PROCOM/NMA GRAPHICS/NETSMART1500/TTI/CIRAS graphical interfaces. Also, worked in PREMIS/COSMOS over ten years period. Associate in Information Technology from Blue River Community College (Information Technology Certificate). 80 hours of electronics from DeVry University. I completed my A+ Certification, Network +, CCNA, CCNP, SQL 2005 SERVER, Microsoft Vista and LINUX through Tech Skills. 30 years of Network Center Surveillance consisting of monitoring several states: Missouri, Oklahoma, Arkansas, Texas, California and Nevada now East/ West Coast with Century Link. I have dispatched fire, police and central office technicians to AT&T central office on any intrusion, battery on discharge, air dryer, etc. alarms. Alarm Monitor 9/1980 - 9/1982 JADE Alarm, Kansas City, Missouri. I worked the night shift monitoring and dispatching security alarms for the home and office.

Education

• Colorado Technical University Bachelor of Science Management Information Systems Specialization in Data Management taking WEB DEVELOPMENT IT (designing web pages), Network Security, and project management with 160 hours completed graduated June 2018.

• 12/2001 – 05/2013 Ottawa University, 4370 West 109th Street, Suite 200, Overland Park * Bachelor's Degree * I am seeking my Bachelors' degree in Information Technology. I have a total of 133 hours toward my degree which included major RF Engineering. 5/2000 Blue River Community College, Independence, Missouri * Associate Degree * 80 hours in information technology and electronics. I hold at least 5 or more certifications in network technology from SBC Center for Learning, Irving, TX. I have 1 1/2 years at DeVry Institute of Technology. I am 10 hours away from my bachelor’s degree from Ottawa University (Corporate Woods facility).

Skills

• Hardware: Desktop PCs: Microsoft Windows based, Apple MAC, Linux based * Cisco routers 1720, 3840 * Microsoft Windows PDAs, and Palm PDAs, Android Operating System. Operating Systems: Windows 2003 Server, Windows 2000, XP and Vista (Beta Tester) and all earlier Microsoft Operating Systems, Ubuntu Linux, Red Hat Linux, SuSe Linux, Fusion works, Billing Flows, FACT and MAI/WebLogic

Software Packages: SIP Certification CERTIFICATE VERIFICATION ID: 1398463077620-12771, Networking 4 Voice and Video over IP – SSVVP CERTIFICATE VERIFICATION ID: 141**********- 12771, Microsoft Office Suites, Lotus SmartSuite, WordPerfect Suite, Corel Office Suite, Novell Office Suite, Dbase III+/IV, Paradox, PHOTOSHOP, HTML5, DREAMWEAVER.

Programming Languages: Delphi, Pascal, Basic, Visual Basic, C, C++, C#, COBOL Networking: DNS, TCPIP, DHCP, RSA SecurID tokens, Authanvil Security, Active Directory Security and Profiles, Group Policy Creation and Implementation

Web Application: Adobe Dreamweaver, Adobe Flash, Microsoft Frontpage, IIS, Apache Database Applications: Microsoft SQL 2005 and 2008, Open Pal, MySQL, Stored Procedures and Queries

• Six Sigma training

Network Associate

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