Phlebotomist Ii Quality Assurance
Resume:
Katina Brown
*********@*****.***
Chicago Heights, Illinois
Phlebotomist II
Siver Cross Hospital New Lenox, IL
Mar 2025- Present
• Specialized in performing venipuncture and capillary blood draws on pediatric, emergency room, and ICU patients, demonstrating advanced skill in handling difficult or critical cases with minimal discomfort to patients.
• Collaborated closely with ER and ICU nurses, physicians, and lab technicians to ensure timely specimen collection and transport for urgent diagnostics.
• Maintained strict adherence to infection control protocols, patient identification procedures, and specimen labeling to avoid cross-contamination and ensure reliable lab results.
• Provided compassionate care and reassurance to pediatric patients and families during blood collection, using age-appropriate communication and distraction techniques.
• Documented all procedures accurately in electronic health records (EHR) and maintained compliance with HIPAA, OSHA, and hospital policies.
Phlebotomist II
Advocate Aurora Health July 2024 – Present
Oak Lawn, IL
• Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement.
• Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary.
• Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests.
• Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Aids in support of Billing and other business functions.
• Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification.
• Documents appropriate information for quality assurance/improvement according to established protocol.
• Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure.
Phlebotomist II
Rush University Hospital January 2021 – January 2024 3 years Chicago IL
• Performed venipuncture and capillary collections on a diverse outpatient population, including adults, pediatrics, and geriatric patients, ensuring patient comfort and accurate specimen collection.
• Processed blood specimens for laboratory testing, including centrifugation, aliquoting, and proper storage or transport according to test requirements and time constraints.
• Verified patient identity and accurately labeled all specimens to maintain traceability and ensure compliance with lab protocols and regulatory standards.
• Entered patient and specimen data into laboratory information systems (LIS), ensuring timely and accurate documentation.
• Maintained quality control standards by following procedures for handling, storing, and disposing of biological specimens and materials.
• Prepared specimens for send-out to reference laboratories, ensuring proper packing, documentation, and shipping procedures.
• Maintained inventory of supplies and ensured a clean, safe, and organized work environment in compliance with OSHA and CLIA regulations.
• Provided professional and empathetic patient service, addressing concerns and helping patients feel at ease during procedures.
PHLEBOMIST
JEANE HELEN CARE & DEVELOPMENT CENTER HOMEWOOD, IL JULY 2023-AUGUST 2023
• Performed venipuncture and capillary collections on a diverse outpatient population, including adults, pediatrics, and geriatric patients, ensuring patient comfort and accurate specimen collection.
• Processed blood specimens for laboratory testing, including centrifugation, aliquoting, and proper storage or transport according to test requirements and time constraints.
• Verified patient identity and accurately labeled all specimens to maintain traceability and ensure compliance with lab protocols and regulatory standards.
• Entered patient and specimen data into laboratory information systems (LIS), ensuring timely and accurate documentation.
• Maintained quality control standards by following procedures for handling, storing, and disposing of biological specimens and materials.
• Prepared specimens for send-out to reference laboratories, ensuring proper packing, documentation, and shipping procedures.
• Maintained inventory of supplies and ensured a clean, safe, and organized work environment in compliance with OSHA and CLIA regulations.
• Provided professional and empathetic patient service, addressing concerns and helping patients feel at ease during procedures.
Mental Health Tech, State of Illinois Kankakee, IL Feb 2019- Nov 2019
• Provided direct care and support to patients with mental health and behavioral conditions in inpatient and/or outpatient settings, ensuring a safe and therapeutic environment.
• Assisted with daily living activities, including hygiene, meals, and medication reminders, while promoting patient autonomy and dignity.
• Observed, documented, and reported changes in patient behavior, mood, and mental status to nursing and clinical staff.
• Supported de-escalation of crisis situations using nonviolent communication and trained intervention techniques (e.g., CPI, PMAB).
• Conducted routine safety checks, room searches, and patient rounds in accordance with facility protocols and suicide prevention standards.
• Facilitated group activities and therapeutic recreational sessions to encourage socialization, skill-building, and emotional expression.
• Collaborated with interdisciplinary treatment teams, contributing to care plans and progress reviews for individual patients.
• Maintained detailed and accurate documentation in patient records and incident reports, adhering to HIPAA and confidentiality standards.
MEDICAL ASSISTANT, CONCENTRA; CHICAGO, IL — AUG 2013-FEB 2014 Perform veniputure,capillary draws Perform laboratory assay on a patient’s blood specimen Centrifuge specimen experience Perform DOT and Non-DOT drug and alcohol testing Obtain medical histories and verify patient information Perform front office duties including greeting patients, obtaining authorization, check in/out, communication of wait time etc. Education Phlebotomy Technician Certification -Illinois State -Sept 2023 Certification of completion- Jeane Helen Care & Development Center- Aug 2023 Medical Assistant Diploma- Westwood College- July 2013 SKILLS 20 YEARS OF EXPERIENCE ASSISTING CUSTOMERS, PROBLEM-SOLVING AND RESOLVING ESCALATED ISSUES THOROUGH KNOWLEDGE OF MICROSOFT WORD, EXCEL, POWER POINT, AND OUTLOOK PROFESSIONAL CUSTOMER SERVICE SKILLS WITH SELF-CONFIDENCE, INTEGRITY, AND COMMITMENT TO CUSTOMER SERVICE PROACTIVE PROBLEM-SOLVER, STRONG RESEARCHER, STRONG BALANCING SKILLS, AND NEGOTIATION SKILLS. EXPERIENCE WITH EPIC, FIS SYSTEM XAM, XIT, XST, FISERV MLS, CC&B, AVAYA STRONG ATTENTION TO DETAIL STRONG ANALYTICAL SKILLS/ABILITY TO SOLVE PROBLEM
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