Legal Assistant Customer Service
Resume:
ERICA
FLENORY
***** ****** ***** ****, ****** TEXAS, 77385
************@*****.***
EMPLOYMENT
Legal Assistant with two years of experience, along with a Paralegal Certification. Experience in Bankruptcy, Foreclosure, and Personal Injury.
Hughes Watters & Askanase 346-***-****
Supervisor: Tania Amaya
07/01/2022-06/27/2023
. Transferring important information off documents into our database, creating new files for clients and customers.
. File legal documents.
. Provide administrative support when needed.
. Schedule meetings
. Manage changes to a schedule keeping attorney informed of day’s activities.
. Respond to clients and customers emails and phone calls in a timely manner.
. Write and deliver messages.
. Organize internal court records.
. Conduct research for a case which may include medical or employment or bankruptcy records.
. Upload client and customer response into database for paralegal and attorney informed.
. Research cases through Westlaw.
PSE Clerk: 281-513-490
Supervisor: Courniesha Sims
US Postal Service - Houston, TX
October 2018 to September 2023
• Preparing mail to load into carrier trucks.
• Loading postal trucks and making sure to pack parcels in delivery route order.
• Loading and operating machinery for mail processing, sorting and canceling.
• Sorting and organizing mail to be delivered.
• Unloading mail trucks after they complete their routes.
• Repairing machines.
• Bundle, label and route mail depending on their destinations, and according to established deadlines and procedures.
• Operating optical character readers such as scanning equipment, addressographs and mimeographs.
• Assisting customers.
• Fixing packages that have been broken or otherwise damaged.
• Checking items' addresses to make sure they are legible and correct.
• Placing mails onto conveyors to be culled and sorted.
• Weighing parcels to determine what the postage costs.
• Operating forklifts and trains to move large boxes and mail items. Overnight manager
Walmart - Houston, TX
September 2010 to August 2018
Strawberry
Night Stock Associate
• Maintained good quality customer service at all times
• Ensured proper merchandise presentation is maintained in accordance with company standards
• Controlled shortage through personal awareness and compliance with company standards and theft deterrents
• Interacted with customers and co-workers in a friendly, cooperative and pleasant manner Retail Stock Associate
Sam's club - Houston, TX
July 2005 to August 2010
• Received and verified department deliveries
• Merchandised, priced and stocked products
• Understood and performed store system functions: receiving and transferring merchandise
• Maintained efficient and accurate stockroom and paperwork operations
• Created a Customer First environment through proper sales floor and backroom presentation standards
• Ensured customer service standards are upheld when on the sales floors EDUCATION
Penn Foster Adult high school
- High School Diploma 05/2018
Post University - Waterbury, CT
-Study Criminal justice (paralegal)
2018 – December 20, 2020
Skills
• customer service (10+ years)
• Excel (10+years)
• Excellent customer service skills (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• CPR
• Microsoft Word
• training
Certifications and Licenses
CPR/First Aid
January 2020 to January 2022
ADDITIONAL INFORMATION
• Exceptional understanding of counting, inspecting and checking in merchandise
• Outstandingly vigilant in applying sensor devices to merchandise as needed
• Hands-on experience in transporting orders between retail stores and storage cages
• Well acquainted with writing merchandise salvages and transfers for the retail outlet
• Highly skilled in stocking shelves, folding, hanging and placing merchandise in stock rooms and selling floors
• Proficiently managed keeping stock rooms clean, organized and stocked
• Track record of proper pricing, ticketing and display ADDITIONAL SKILLS
• Excellent customer service skills
• Professional appearance and demeanor
• Knowledge skills in Excel and Word
• Organization
•LawMatics
•Time Management
•Microsoft office Suite
•People Skills
. Westlaw
Contact this candidate