Web Services Aws Cloud

MALATHY N

Mobile: +91-868*******, Mail id: ***********@*****.***

Objective

To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.

Experience

Company – Virtusa pvt ltd

Roles – Linux and AWS administator

Period - Jan 2016 to Sep 2024

PROJECT - First /Fiserv Data Corporation and BMO Project

Project Responsibilities :

Good experience in Amazon Web Services environment and good knowledge of AWS services like Elastic Compute Cloud (EC2), Elastic Load Balancers, S3, IAM, RDS, VPC, Cloud watch.

VPC, RDS, Dynamo DB and other AWS services

Creating roles and managing the access to application using IAM

Worked in S3 bucket creation & Designing Life cycle management and IAM role-based policies

Providing Assistance on setting the AWS environment and also providing support on adding ports to Security groups and NACLs to VPC.

Configuring topics for email and SMS in AWS Simple Notification Services (SNS).

Hands on experience on creating, deleting and updating the buckets in S3.

Hands on experience with AWS cloud environment.

Monitoring the server with cloud watch and cloud trail logs

Extending support to customer services and other technical teams.

Automated day to day process using Ansible script which enhanced the productivity of the reconciliation application.

Supporting a variety of application within the Linux server environment (business applications, databases, web services, etc.)

Production Support - Monitors ticket queue, responds to daily system events, troubleshoots, diagnoses with RCA, and resolves hardware and software problems on Linux environment.

Working Experience with System Center Monitoring tool (SCOM).

Hands-on and knowledge of Remote server administration, VM and Service now.

Rigorously follow established SLA, procedures, process & Manage service requests and planned changes implementation within published SLA.

Performs regular system maintenance, software installation and maintenance as requested.

Experience with Ticketing tools – Service-now(SNOW) and Remedy.

Back-up - Assists with restores of data and unscheduled back-ups on IBM TSM.

Creating and Managing the File Systems.

Installation and configurations of NFS and FTP.

Responsible for creating, modifying and deleting users, groups and assigning the permissions to users and groups.

File Systems and Process management.

Package Administration(RPM & YUM)

Monitoring system resources, logs, disk usage, scheduling and monitoring backups and restore.

Assisting Application teams in deploying the packages on target managed servers by using the tools like IBM Web sphere, J boss & TIBCO.

Manage server health and monitor Monitor and troubleshoot Linux server issues Deployment in server as per user request Ansible deployments (Templates given by user ) Managing servers in V center, Monitor and troubleshoot through V center plugins File system handling and Restorations Linux command executions in server as per user request Backup process checking on daily basis User management SCOM monitoring and troubleshoot alerts

Working on the incident tickets based on the incident priority and resolving it.

Manual application deployment in Web Sphere Application Server.

Involved daily, weekly, monthly and quarterly performance reports to clients.

Project Responsibilities at Fiserv:

Managing and configuring large number of servers through the organization best practice and policies.

Creating change request for multiple application, web, DB servers and presenting it in CAB meetings to coordinate with change management and getting proper approvals.

I have deep knowledge in service now tools(i.e.change management, problem management,incident and service request (RITM,REQ,SC TASK)).

Testing and deploying the OS patches before applying in the PROD environment by applying in the NON Prod environments.Responsible for assessing and distributing Monthly patches.

Ensure we worked incident based on the priority and change request as per schedule windows.

Application team/Business stakeholder need to validate the PROD servers before applying the patching and after patches installation and ensure need to work that server properly after done our work.

In case, any issue after installed need to get back to the server within SLA or else involved the incident management team and raise P1 and joining the bridge call/teams chat resolve the issue based on the priority.

Providing RCA(Root cause analysis) document to the sensitive issues and make sure the standard process is followed without fail in all aspect..

Technical skills

Operating Systems

Linux, Unix,

Programming Languages

Unix,,AWS,HTML,Servicenow,VMware,Cloud and excel

Software Used

Putty, Remote terminal

Support Tool

Service now, S com, Ansible, Autosys, HP, salt stack, VM ware and Putty.

Management Tool

Web Sphere IBM console

Office

MS Office(Excel, Word, PPT, Outlook)

Technology

Cloud /LINUX

Ticketing tool

Service desk,service now and Remedy 9, Ansible

Personal Skills

●Self-motivated, good learner and quick to adapt to any changes has helped to be result oriented.

●Good communication and presentation skills.

●Always interested to acquire more knowledge.

●Team management

●Decision making skill.

Ceritificate

●I have completed diploma in information technology(Regular)

●I have completed cell phone servicing training program in BSNL

●I had completed AWS solution architect

ACHIEVEMENTS

●Won Trail blazer award for Q2FY19 for volunteering additional support and responsibility in emea and apac region and induction of pilot testing in two other region,

●Got Certificate allied subject(Maths) in Overall college.

●Member of National social service in our college

Declaration

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Place:Chennai

Yours sincerely,

Malathy Nagulan

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