Technical Support Customer Relations

Robbie P. Kath

Spokane, WA *****

***.******@*****.*** 509-***-****

Profile Overview

Resourceful and versatile professional with a history of success in customer relations, technical support, and logistical operations. Skilled in navigating high-pressure environments and providing tailored solutions that enhance customer satisfaction. Brings hands-on experience across diverse roles with a commitment to continuous learning and operational excellence.

Core Competencies

- Client Interaction & Support Services

- Product Promotion & Consultative Sales

- Routing & Delivery Logistics

- Financial Service Procedures

- Digital Platforms & CRM Tools

- Dispute Resolution & Case Management

- Workflow Efficiency & Task Prioritization

Work History

Remote Client Support – TTEC

*Oct 2024 – Feb 2025*

- Guided users through health service applications during peak enrollment periods.

- Efficiently managed inquiries across varied demographics, recording case data in real-time. Telecommunications Sales – T-Mobile (Qualfon)

*May 2024 – Aug 2024*

- Facilitated mobile service subscriptions through direct communication.

- Aligned products with customer expectations while achieving top-tier performance. Financial Services Representative – Elwood Staffing

*Oct 2022 – Jan 2023*

- Handled sensitive financial transactions and client accounts for a regional bank.

- Supported issue resolution involving debit discrepancies and mobile banking functions. Call Services Associate – Sound Telecom

*Mar 2022 – Jul 2022*

- Recorded and tracked client interactions with precision.

- Balanced quality with speed to resolve concerns professionally. Logistics Technician – Amazon Inc.

*Aug 2020 – Oct 2020*

- Responded to technical errors in automated systems to sustain warehouse output.

- Conducted inventory verification and unit storage using internal tools. Direct Support – Apple Brooke

*Mar 2020 – Jul 2020*

- Provided life skill mentorship to individuals with cognitive challenges.

- Fostered autonomy and self-reliance through structured care routines. Early Learning Assistant – Steppingstone Preschool

*Sep 2019 – Nov 2019*

- Supported instructional staff in day-to-day classroom facilitation.

- Encouraged social development through guided activities. Independent & Contract Engagements

*Nov 2020 – Present*

- Delivery Logistics: Executed multi-stop routes, upheld payment and delivery verification accuracy, and used platform-specific software.

- Banking Admin Support – Umpqua (Agency): Addressed account service tasks, including dispute intake and customer onboarding in compliance-driven environments.

Academic Background

Whitworth University, Spokane, WA

Bachelor of Arts in Social Services — *Graduated: June 2016* Spokane Falls Community College, Spokane, WA

Associate of Applied Science, Social Services — *Graduated: June 2013*

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