Customer Care Support

CurriculumVitae

Name:- Nikita Nandkishor Garate.

Address :- Room No 8, YallubaiChawl, Near SankalpChowk, M.S. Road, Raghunath Nagar, Thane (West) 400604.

Contact No. :- 913-***-****

Email-ID:- **************@*****.***

Career Objective:

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization. Area Of Interest:

All kind of office works

Academic Qualification:

Academic Qualification Institute/ University Year of Passing CGPA 12th Dnyanasadhana College 2012 54.25

10th S.B.M.PadwalVidyalay 2010 70.75

Computer Proficiency:

• Operating Systems : Windows 7, Windows 8

• Database : Excel, Access

• Office and Other : MS Office 7, 10

Personal Competencies:

• Hardworking and ready to take any type of challenge.

• Confident, optimistic and flexible.

• Satisfying presentation skills.

Experience:

Eureka Outsourcing Solutions

o Designation – Customer Care Executive (Process – Godrej security systems)

o Role – Handling customer query, Providing Solutions on chat, Booking Technician appointments whenever necessary.

o Duration – Worked from Sept, 2014 to Sept 2015.

Convergys / Concentrix

o Designation – Customer Support Associate (Process - Optus-NBN) o Role – Booking technician appointment for customer over calls and chats, Relocate customer from one address to another address, Migrate customer services(Broadband and Telephone Services) o Duration – Worked from 15th Jan, 2018 to 03rd Sept 2021.

Teleperformance

o Designation – Customer Service Executive (Chat) (Process – Fraazo) o Role – Resolving customer queries in regards to groceries adhere to given TAT as per the process.

o Duration – January 06th 2022 to August 10th 2022.

Wipro

o Designation – Associate (Process - US healthcare) o Role – Data entry (Provider’s information)

o Duration – December 15th 2023 to 31st Jan 2025

Personal Information:

D.O.B : September 18, 1994

Gender : Female

Marital Status : Single

Languages Known : English, Marathi, Hindi

Hobbies : Listening Music and cooking

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.

Date:

Place: Thane (Nikita NandkishorGarate)

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