Information Technology Support Group

TODD STRINGFELLOW

251-***-**** ****************@*****.*** linkedin.com/in/todd-stringfellow-019106309/ SUMMARY:

Results-oriented graduate seeking practical experience in hardware and software troubleshooting solutions including documentation. Committed to continuous learning and eager to contribute to a forward-thinking team and the achievement of organizational goals through adaptability and developing professional skills. EDUCATION:

Bachelor of Science, Information Technology, Concentration: Digital Forensics January 2016 – May 2025 Minor: Computer Information Systems

University of South Alabama (USA) – Mobile, AL

GPA: 3.29/4.00

Dean’s List: Spring 2023

INDUSTRY RELATED PROJECTS:

Spinal Injury Support Group Website Independent Living Center of Mobile, Mobile, AL December 2024 – January 2025

Built a website for a spinal injury support group sponsored by the Independent Living Center of Mobile and took it live in January 2025

Focused on a design that is user-friendly and accessible

Increased traffic through search engine optimization (SEO) and increased online presence of the support group Malware Scanning Application USA, Mobile, AL January 2025 – May 2025

Created a graphical user interface using C# and a YARA scanner written in Python to scan for malware in the on-computer systems

Allowed the user to create, edit, or even delete YARA rule content while also identifying instances of malware

Added an extra security measure to improve user experience across Linux or Microsoft platforms Transcribe Digital Media Content with Retrieval-Augmented Generation (RAG) USA, Mobile, AL January 2025 – May 2025

Collaborated with a team to create a mechanism that would process data media content from image, audio, and video

Used machine learning to store the processed data into the formats PDF, HTML or Word Document

Designed software to assist our client’s RAG tool TECHNICAL SKILLS:

Languages & Scripting: Python, C#, Java, JavaScript, HTML/CSS, Bash/PowerShell, SQL, Visual Basic .NET

Operating Systems: Windows 10/11 & Server 2019/2022; Linux (Ubuntu Server/Desktop, RHEL/CentOS, Debian, Kali, WSL2)

System Configuration & Support: Application & desktop support, OS deployment/imaging, Active Directory & Group Policy, Linux server administration (SSH, systemd, apt/yum, UFW/iptables, LAMP/LEMP, log rotation, cron), Windows internals (Task Manager, Resource Monitor, Fsutil, Registry Editor), PuTTY terminal/SSH client, Network configuration & troubleshooting (DNS, DHCP, VLANs)

Digital Forensics & Security: Autopsy, EnCase, Paraben E3, FTK, X-Ways Forensics, Cellebrite UFED/Physical Analyzer, data-carving utilities (e.g., Scalpel), email forensics (header analysis, PST/OST parsing), YARA rule authoring

DevOps, Cloud & Version Control: Docker, VMware, VirtualBox, Proxmox, Microsoft Azure DevOps (IaaS/PaaS), AWS (EC2, S3, IAM), Git (CLI & GUI), GitHub/GitLab (SaaS/VCS), CI/CD pipelines

Networking & Analysis: Wireshark, TCP/IP diagnostics, pfSense firewall rule sets, Quagga routing, VLAN segmentation

Productivity & Documentation: Microsoft Visio, Microsoft Project (Standard & Professional), MS Office Suite

AI & ML Tooling: Whisper ASR, Pyannote speaker diarization, Hugging Face Transformers, Ollama (local LLM runtime), Ollama-hosted LLaVA (vision– language), OpenAI GPT models

CAMPUS ORGANIZATIONS:

Students in Free Enterprise Organization (SIFE) January 2012 – August 2015

Collected canned goods for the Waterfront Rescue Mission Association for Computing Machinery (ACM) August 2023 – May 2025

Elected Tutor Chair Officer

(ACM) Council Member August 2023 – May 2025

EMPLOYMENT EXPERIENCE:

Internship, 365 Tech Support LLC, Mobile, AL December 2023 – Present

Diagnose connection issues and perform hardware replacement/installation

Create user accounts, permissions, and group policies

Configure networks via command-line interfaces (PowerShell, Linux terminal)

Establish backup procedures and deploy software updates for small businesses

Document technical support steps and maintain detailed customer records

Provide on-call support to local businesses via phone and remote-desktop sessions

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