Customer Service Quality Assurance

Mar ****- Present

Nov ****- Present

Oct **** - Present

STEPHANIE GIBSON

**** ****** **, ***********, **, 46158 • 317-***-**** cell 317-***-**** home

• *********.******@*******.***

OBJECTIVE

Motivated professional with a commitment to top-tier performance. Ability to maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to resolve complex issues. WORK EXPERIENCE

Owner

Gibson Family Contracting Indianapolis, In

Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.

Provided friendly and engaging customer service to clients and potential clients.

Used knowledge and experience to design and remodel residential homes.

Evaluator of Multi-Family Housing Properties

Ellis Management Irvine,Tx

Use observational skills to evaluate multi-family housing property and staff on appearance, style, professionality, salesmanship, efficiency and the ability to follow company protocol.

Accurately used writing and language skills in order to complete eloquent and detailed reports portraying my time spent on the property as well as my time engaging the staff.

Organization and time management was a necessity because I maintained my own schedule and had firm deadlines for each evaluation that I accepted.

Property Inspector

National Insurance Inspection Services

Use observational skills to accurately identify specific materials used in the construction of properties.

Able to accurately create visual adaptation of the structures on property.

Maintain excellent customer service in an effort to give the resident the best possible experience in an effort to maintain good relationships between my company, the resident and their insurance company. EDUCATION

ASPEN, Certified Community Healthcare Worker 2017

Decatur Central High School, Diploma 1998

* Currently taking classes at STRATFORD Career Institute to obtain a Housing Inspector License.

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