Tawanda Rugonye
Profile
Results-driven and professional individual with exceptional communication,
organizational, and multitasking skills. Possesses a strong work ethic, demonstrating honesty, integrity, and confidentiality in all interactions. Proven ability to maintain a high level of professionalism, tact, and diplomacy when working with supervisors and stakeholders. A confident and self-motivated individual with a strong commitment to delivering high-quality results.
Employment History
Intern - Sales & Admin, Sarish Trading
J UNE 2 0 1 9 — DECEMBER 2 0 1 9
• Generating $5000+ in additional revenue through leveraged sales techniques
• Surpassed sales target by over 140% for three consecutive months.
• 98% achieved on customer satisfaction feedback surveys.
• Sales floor management, ensuring stock level management, placement and replenishment to drive sales.
Head - Sales & Admin, Stepher Market
NOVEMBER 2 0 2 0 — NOVEMBER 2 0 2 1
• Achieved 25% increase in sales revenue through implementation of new online sales platform.
• Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures.
• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increased sales.
• Engaged 20+ customers daily to drive sales performance Admin Assistant, Marmish Media (Private) Limited
F E BRUARY 2 0 2 2 — JANUARY 2 0 2 3
• Assist in the filing of administrative supporting documents and invoices.
• Assist in receiving and distributing purchased items to user departments and provinces.
• Manage a multi-line phone system, greet guests, manage mail and shipments, and keep office clean and organized.
• Monitor budget and expenses, and report monthly and annually. Account Manager, Entire Office Systems
F E BRUARY 2 0 2 2 — J ULY 2 0 2 4
• Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement.
• Negotiated pricing and terms with customers to maximize profitability and customer retention.
• Developed and maintained relationships with key clients by providing personalized service, resulting in increased customer loyalty and satisfaction.
• Procurement & Inventory management.
Details
Harare
Zimbabwe
*************@*****.***
Links
Skills
Adaptability
Multitasking Skills
Interpersonal Communication
Skills
Customer Service Skills
Languages
English
Shona
Ndebele
Education
Bachelor of Marketing, International University of Management, Windhoek
MAY 2 0 1 7 — AUGUST 2 0 2 0
Honors Degree in Business Management, Namibia University of Science & Technology, Windhoek
AUGUST 2 0 2 0 — MAY 2 0 2 1
References
References available upon request