Program Manager Scrum Master

Bulbul Das

************@*****.***, San Diego, California 92130, Mobile: 470-***-****

ABOUT ME

I am a senior Technical Program Manager with over 14 years of experience leading large-scale, complex technology initiatives. Adept in strategic planning, risk mitigation, budget management, and agile methodologies, with proven track record of enhancing operational efficiency and optimizing processes. Highly recognized for exceptional technical leadership, mentoring abilities, and cross-functional collaboration, driving KPIs to achieve business goals. Providing strategic counsel to the C-suite, and leading organizational initiatives to align technical execution with business objectives. Committed to driving innovation and ensuring seamless collaboration across teams, contributing to organizational success.

CERTIFICATIONS

PMP, Project Management Professional

CSM, Certified Scrum Master

LINKEDIN PROFILE https://www.linkedin.com/in/bulbul-pmp

Professional Summary and KEY Accomplishments

Spearheaded Gen AI (LLM) driven new product development to solve real world issues of drive-thru restaurants and increasing their Operational efficiency by 25%.

Experience with program management with client-facing and vendor management responsibilities.

Worked closely with our business partners in the PBM and QSR industry, and customer success teams at HME and 24 Hour Fitness .

Successfully onboarded new client, Kentucky’s state PBM Medicaid Managed Care Organizations(MCOs). This helped state of Kentucky transition its Medicaid Fee-For-Service (FFS) to Medimpact which increased their claims processing by 25%.

Successfully led scalable IoT cloud migration of Saas based applications to MS Azure cloud platform, resulting in 20% reduction in cost and minimal downtime.

Led Electronic Timer Hardware-Software integration project and implementation of TSP firmware to enable OTA upgrade of HME’s Nitro embedded systems

Led successful implementation of Enterprise wide MS Dynamics CRM SaaS Application with MS Azure, and Zuora Billing domain, exceeding client expectations and achieving a 95% customer satisfaction rating. Launched this new Application nationwide across 300 Fitness clubs.

Established Quality control and test strategies to resolve P1 Bugs by 40% in UAT and Production.

Successfully navigated complex stakeholder relationships, fostering cross-functional collaboration and alignment to achieve project goals.

Streamlined project management processes using SAFe Agile methodologies, leading to a 25% improvement in project delivery speed.

Skills

SAFe Agile and Waterfall methodologies (Scrum, Kanban)

Gen AI, LLM, Deep Stream

Working knowledge of Java, Python and Rest API web services

Collaboration tools : MS Teams and Slack

Saas, Cloud ( MS Azure), Azure DevOps

Oracle and MS SQL Server, ServiceNow Platform, Zuora Billing domain

Cross-functional team leadership, Vendor and Budget management

Business development and Product Management

Project planning -Create Roadmap, Milestones

Risk management and Conflict Mediation

Stakeholder Management, Change Management

Tools including Confluence, Jira,MS Project, Google Suite,MS Office suite,

Knowledge of HIPPA,GDPR,SOX Regulatory compliance

PROFESSIONAL EXPERIENCE

02/2023 to 11/2024

Senior Technical Program Manager

HME – Carlsbad, USA

Spearheaded the launch of new product (MSP) for Quick service restaurants drive thru operations .It is a Gen AI/ML powered Camera Vision solution, the Training model was developed in Python and used Yolo v8 and Clear ML to improve vehicle detection and Order accuracy to upto 98%. This cutting edge technology seeks improve operational efficiency of QSR industry by about 25% at scale.

I have successfully led scalable IoT cloud migration of Saas based applications to MS Azure platform, resulting in 20% reduction in cost and minimal downtime.

Led implementation of Hardware-Software Integration to enable OTA firmware upgrade of HME’s Nitro embedded systems.

Actively worked on tracking requirements, scoping development efforts and managing SW execution using JIRA and MS Project.

Effectively engaged stakeholders through strong presentation skills and high Emotional Intelligence (EI), ensuring alignment, collaboration, and successful project execution.

Facilitated and conducted Scrum ceremonies including Backlog grooming, Sprint Planning, Daily Scrum, Reviews and Retrospective meetings.

Led Quarterly PI (Program Increment) Planning sessions across development teams and improved software delivery cycles.

Worked closely with Product Manager to identify and prioritize business needs and make strategic decisions across the enterprise.

Coordinated with cross functional Software QA and Quality Test Engineering teams to establish standardized test practices in Hardware and Software and reduce UAT defects by 30%.

06/2020 to 12/2022

Senior Project Manager

Medimpact Healthcare Systems (PBM) – San Diego, USA

I have led and managed Healthcare Enterprise Applications including the Formulary Management System for Drugs formulation and authorization.

Demonstrated strong leadership in managing technical teams and tracking requirements, scoping development efforts, and overseeing software execution, ensuring successful project delivery.

Effectively engaged stakeholders through clear presentations and strategic communication, aligning business and technical teams while driving adoption of software development best practices.

Worked within HIPPA,GDPR Regulatory Compliance methods.

Successfully implemented Formulary Drugs Analyzer project and onboarded new Healthcare client, Kentucky State PBM

Have been able to standardize the Scaled Agile Framework (SAFe) methodology in the Scrum team using Jira and Confluence.

12/2014 to 06/2020

Technical Project Manager

24 Hour Fitness – Carlsbad, USA

Spearheaded enterprise wide platform upgrade of customer facing application to MS Azure Cloud,and launched MS Dynamics CRM SaaS Applications at a national level across 300 Fitness clubs .

Migrated members to the new SaaS implementation on Zuora domain and integrated with CRM, utilizing Zuora as a subscription management system to administer Membership / Personal training subscriptions, and automate recurring billing, collections, and revenue recognition.

Coordinated with cross functional Software QA and Quality Test Engineering teams to establish standardized test practices in Hardware and Software and reduce UAT defects by 30%.

04/2010 to 10/2014

Project Manager

NIIT Technologies – USA

Worked with major client:Hitachi to integrate the MTS(Managed Training Services) for their infrastructure Systems and developed a comprehensive suite featuring a continuous delivery framework.

Worked on various roles including Quality Assurance Engineer and SQE team lead from 2006 -2010.

Education

Masters: Computer Applications (2004)

Indira Gandhi University - India

Bachelors: Economics (Hons) (1998)

Sambalpur University - India

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