Housekeeping Supervisor Customer Service
Resume:
Lamonda Philmore
Dedicated,Hardworker,Team player
Norfolk, VA 23518
**********@*****.***
Professional Summary
I am interested in a position with a company that I can grow with.I am well qualified to do anything that is asked of me.I always strive for perfection at whatever is asked of me. Authorized to work in the US for any employer
Work Experience
Housekeeping Supervisor
Springhill Suites ODU-Norfolk, VA
March 2024 to Present
• Maintained open lines of communication with other departments to ensure smooth operations throughout the hotel
• Conducted regular meetings with housekeeping staff to communicate updates, address concerns, and foster teamwork
• Collaborated with laundry department to ensure timely delivery of clean linens for use in guest rooms
• Ensured compliance with health regulations regarding sanitation practices throughout the hotel premises
• Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
• Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
• Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
Housekeeping Supervisor/Lobby Attendant
Hilton-West Palm Beach, FL
March 2021 to August 2023
Inspect housekeepers rooms and input status into computer.Train new housekeepers according to Hilton standards.Assign room keys to housekeepers.Assist with guest complaints.Report any issues to maintenance.Clean rooms as needed.Mop,vacuum,and take trash from lobby .Maintain pool area and event rooms.Assist in laundry when needed.Assisit with end of the month inventory.Report to Housekeeping Manager.
Gallery Housekeeping Associate
Restoration Hardware-West Palm Beach, FL
June 2018 to August 2023
As a gallery Housekeeping Associate I am responsible for cleaning restrooms, vacuuming,deep cleaning of gallery,sanitizing of gallery,working as a team to complete projects.Also stocking of shelves,mopping,and assisting other associates when needed. Machine Operator/Laundry Worker
Gold Coast Linen-West Palm Beach, FL
March 2018 to June 2020
Calibrate machine to specific speed according to materials being used that day.Seperate soiled linen place in correct compartment of machine,maintain productivity percentage per hour,assist with garments when not working on machine,hang garments according to company and route number,place garments into steamer,maintain safety and cleanliness of designated work space. Wheelcair Attendant/Skycap
PrimeFlight Aviation-West Palm Beach, FL
September 2016 to March 2018
Assist passengers and their luggage to either their airplane or their car using wheelchair. Assist passenger with luggage only using luggage cart.
Machine Operator
Glen Raven Custom Fabrics-Anderson, SC
August 2013 to July 2016
Place yarn into cone,place on machine,feed yarn into threader to create package for fabrics,remove package and place on correct pallet,train replacement when I advanced to different machine in Warehouse,maintain nightly productivity
Housekeeping/Inspectress
Best Western-West Palm Beach, FL
January 2009 to July 2013
Clean guest rooms as well as check outs,Inspect housekeepers rooms,input room status into computer,Issue room keys to housekeepers,Print out room assignments for housekeepers,Lock up housekeeping office at end of shift,Report any damages to maintenance,Deep cleaned rooms weekly.Conduct weekly walkthrough of property with Executive Housekeeper. Data Entry Clerk
Iron Mountain-Riviera Beach, FL
July 2006 to May 2010
Input customer data into computer,faxing,filing,photo copying,shredding documents,reach weekly quota Housekeeping
Mariott Hotel-Singer Island, FL
July 2005 to June 2008
Clean guest rooms,stock supplies at end of shift,assist guest with any complaints,cleaned pool area and showers,cleaned public restrooms
Education
Associate in InternationalBaking/Pastries
Florida Culinary Institute-West Palm Beach, FL
March 2004 to May 2006
Skills
• Cleaning (10+ years)
• Cleaning Experience (10+ years)
• English (10+ years)
• Organizational skills (10+ years)
• Hospitality (10+ years)
• Customer service (10+ years)
• Telemarketing (10+ years)
• Time Management (10+ years)
• Supervising experience (10+ years)
• Hotel experience (10+ years)
• Laundry (6 years)
Additional Information
Has Customer Service and Telemarketing experience.Inbound and Outbound positions
Contact this candidate