Project Management It Support

Casey Walker

Temple, Texas 432-***-**** **************@*****.***

SUMMARY

Results-driven IT professional with 9 years of experience in cybersecurity, IT support, and project management. Proven track record of successfully leading IT projects, managing cross-functional teams, and implementing secure IT infrastructures. Strong ability to manage project timelines, allocate resources efficiently, and ensure compliance with industry standards. Skilled in troubleshooting complex technical issues and implementing proactive cybersecurity solutions. Looking to leverage expertise in IT project management and cybersecurity to drive successful project outcomes and organizational growth. PROFESSIONAL EXPERIENCE

IT Help Desk Agent

FS Builder Resources – 2023 to 2025

Pflugerville, Texas

• Led IT infrastructure projects, including software deployments, system upgrades, and security implementations.

• Managed project timelines, resources, and cross-functional teams to ensure successful and on-time project delivery.

• Coordinated cybersecurity measures, reducing potential threats and ensuring compliance with security protocols.

• Documented and tracked progress, providing status updates to senior management and stakeholders.

Desktop Support Technician

Rosendin Electric – 2021 to 2023

Pflugerville, Texas

• Supported IT systems and network operations for 500+ end-users, coordinating hardware/software updates and upgrades.

• Managed Active Directory, deployed systems, and ensured network and system security.

• Participated in IT-related projects, providing support and assisting with project planning and implementation.

• Collaborated with IT teams to troubleshoot and resolve issues, ensuring minimal downtime.

U.S. Marine Corps – Sergeant

2016 – 2020

MOS: 0651 (Cyber Network Operator) & 0671 (Data Systems Administrator)

• Managed IT projects related to network setup, security upgrades, and system maintenance.

• Oversaw the deployment and configuration of secure communication networks, ensuring timely and efficient execution.

• Led cross-functional teams in project execution, from initial planning to final implementation.

• Developed and enforced IT security policies, contributing to a 100% compliance rate for security audits.

EDUCATION & TRAINING

Marine Corps Communications-Electronics School

0651/0671 Cyber Network Operator & Data Systems Administrator Course Graduated: January 2018 – Twentynine Palms, CA

SKILLS

• Project Management: Project Planning, Resource Allocation, Timeline Management, Cross-Functional Collaboration, Budgeting

• Cybersecurity: Threat Monitoring & Response, Security Protocols, Risk Management, Compliance

• Technical: Active Directory, VPN Setup, Network Troubleshooting, Microsoft 365 Support

• Soft Skills: Leadership, Communication, Problem-Solving, Adaptability, Decision Making

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