Customer Service Information Technology

OPENING STATEMENT

Motivated High School Senior (*.8 GPA) skilled in athletics who demonstrates strong work ethic and creative ability with excellent time management skills. Seeking to utilize and expand my Customer Service, Information Technology and Leadership skills to reach my career goals.

ADDITIONAL SKILLS

Proficient in Microsoft, Apple & Google

Leadership/Team Player

Project Management

Problem Solving/Conflict Resolution

Customer Service

WORK EXPERIENCE

CME Group

Mail Room/Office Services Assistant August 2023 – Present

Senior Year

Sort, Process and Distribute mail to each floor daily.

Pick-up outgoing mail and light packages from other CME client buildings.

Categorize and Inventory Office Supplies.

McKinsey & Company

IT Tech Hub Associate August 2022 – June 2023

Junior Year

Completed Technology Set-ups.

Inventoried and Categorized Tech Supplies (verifying all items were returned).

Prepared Technology Equipment for Shipment.

Marillac St. Vincent Family Services

Customer Service August 2021 – June 2022

Sophomore Year

Processed and organized incoming food donations for food pantry.

Set-up food pantry stations before each volunteer shift and cleaned stations after each shift ended.

Performed Client Intake navigating through the Link2Feed database.

Created and submitted weekly inventory logs of dry goods and produce.

Researched, organized, and maintained the information packets that are given out to clients. Such as Information on Marillac programs, other food programs, housing, vaccination sites, upcoming community events.

Explored, located, and prepared a contact list of potential agencies/organizations to partner with such as bakeries and local stores (Sam’s Club, Target, etc.) that may perhaps donate goods).

Christ The King

E-Learning Student August 2020 – June 2021

Freshmen Year

No Placement (Pandemic)

Professional Development in Microsoft 365

AWARDS AND HONORS

Honor Roll 2020 – 2024

Citizenship Award 2020 – 2024

Received Special Acknowledgements from Football & Basketball:

Awards for Exceptional Performance and Leadership Skills 2021 – 2024

Summer League Competition:

Won 43 Inch Flat Screen Television July 2021

COMMUNITY SERVICE/VOLUNTEER

Greater Love Church of God in Christ

Youth Assistant/Musician/Project Manager June 2013 – Present

Drummer (when needed)

Assists with the set up/break down of table, chairs, tents, instruments and sound equipment

Assists with special events (Back to School Rallies, Operation Clean Green, Distributing Meals and Clothing to homeless and Basketball Camps)

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