Outstanding Project Manager
Resume:
Zakia Bailey
Framingham, MA
KForce/Carrier (NC) November,2023 – July,2024 (Remote)
Program Manager– Enterprise Salesforce Implementation
* Project Planning- Created enterprise Roadmap for IT program projects. Planned future program activities which included consultations with project sponsors, and analysis of requirements.
Arranged time frames between cross functional teams based on IT roadmaps. Created, and executed reports in alignment to program deliverables. Created HyperCare process for post go live support
* Communication- Worked with vendors to coordinate communication and weekly project updates.
Conducted weekly status update meetings with Stakeholders. Coordinated and maintained daily check-in within core project teams.
* Time Management- Managed program and data from project teams to ensure project completion on time and within budget.
Worked with cross functional teams to assure timeline sync with IT.
* Leadership- Worked within project guidelines to ensure teams had resources to meet project timeline and goals.
Leveraged documentation from the PMO for team members use. Liaison between business and IT.
* Risk Management- Created/Maintained Program RAID log. Conducted weekly meetings to review and update RAID for communication and transparency.
* Applications- Power BI, Salesforce, Oracle, and MS Project VirtUSA/Atena (CT) July,2020 – April,2023 (Remote) SR. IT Project Manager – Implementation
* Project Planning- Implemented program responsibilities and requirements for specific projects. Worked with business and IT to establish project timeline based on requirements. Proposed new ideas to improve the work speed and reduce time spent on project tasks.
* Communication- Provided detailed information and data back to leadership and management outlining the effectiveness of new initiatives and programs. Coordinated and maintained daily check-in within core project teams
* Time Management- Managed program and data from project teams to ensure project completion on time and within budget.
* Leadership- Worked with cross functional teams to assure timeline sync with IT. Created, and executed reports in alignment to program deliverables. Implemented consistent processes and tools for portfolio management in Agilecraft.
* Risk Management- Created and maintained project RAID log.
* Applications- Epic, Smartsheets, MS, and Jira
National Grid (MA) June 2016–March 2020 (Hybrid)
Sr. IT Project Manager
GBE- Gas Business Enablement
* Project Planning- Created IT Roadmap for all GBE IT Programs. Coordinated schedules in alignment with cross functional teams that had an impact on deliverables. Planned future program activity which included consultations with project sponsors, analysis of requirements and arranged timeframe based on IT roadmaps.
* Communication- Provided weekly status reports to stakeholders. Participated in weekly program level meetings with vendors, business, and development teams.
* Time Management- Managed program and data from project teams to ensure project completion on time and within budget.
* Leadership- Worked with cross functional teams to assure timeline sync with IT. Created, and executed reports in alignment to program deliverables. Implemented program level transparency, metrics, and other data that instills accountability measures within the IT team.
Collaborated with product/project owners and tech leads to ensure alignment on strategy and execution. Implemented consistent processes and tools for portfolio management in Agilecraft. Ensured adherence to Agile practice through program increment planning, retrospectives, etc.
* Risk Management- Maintained the backlog, bugs, system updates, user stories and all outstanding requirements in Jira.
Helped to identify and attack organizational impediments which limits team productivity, quality, and ability to implement continuous improvement.
Oversaw weekly RAID meetings that impact various projects.
* Resource Management- Maintained project resources through Smartsheets to provide coverage that will ensure timely project deliverables.
* Applications- Managed projects between MuleSoft, Oracle, Maximo, Salesforce, Azure, and SAP. Alere (CT) June,2014–March,2016 (Remote Contract)
Sr. IT Project Manager – QA/ Data Migration
* Project Management- Created project timeline based on requirements. This includes meeting with the stakeholders and customers to define the activities required to obtain customer satisfaction and to complete the project. Used best practice PMO methodology to create a project plan to fit the stakeholders/customers' needs and deliver with-in budget on desired outcomes.
Ensured business requirements, and concerns were addressed and remedied according to the project Life Cycle process.
Prepared meeting minutes and ensured action items were assigned to team members as indicated in the project meetings for timely resolution.
Performed project tracking with clear & concise activities/progress reports and time recording/management reports.
* Leadership- Developed and maintained a central scorecard to track dependencies and progress of the individual projects that make up the cloud program.
* Communication- Participated in weekly configuration status update review. Coordinated and maintained daily check-in within core project teams. Participated in daily scrums.
* Budget Management- Updated small recurring project budgets with forecast information. Worked with 3 program budgets
* Applications- SAP, Excel, MS Project, and Epic
Dell, INC (Harvard Pilgrim Health Plan) (MA) October,2012 – May,2014 (Hybrid) Sr. IT Project Management– Implementation, Configuration, Data Migration
* Project Planning- Coordinated detailed analysis, design, coding, testing, implementation and maintenance of vendor supplied and in-house developed software. Designed, developed, and managed the implementation of technology solutions that will impact how we do business.
Worked with SMEs to define and document project scope and specifications. Ensured design specification requirements were met. Prepared completed test plans and test methodologies. Developed and maintained relevant metrics that helped teams to accurately predict release dates.
* Communication- Reported to the Program Director. Facilitated weekly project status meetings
Participated in daily scrum meetings as needed.
Provided communication strategy for delivering the business value to the stakeholders.
* Risk Management- Supervised weekly RAID touch points. Identified potential risk with an impact on deliverables and meeting deadlines.
* Leadership- Supported end users with clinical application use and functionality. Acted as the liaison between the business and technical teams. Worked upon a variety of projects for various Healthcare organizations, within Medicare and Medicaid. Utilized project management tools to independently lead and manage EMR implementation projects to improve business processes and eliminate waste.
New England Baptist Hospital February,2007 – August,2012 Project Manager – Epic Application (MA)
* Project Management- Project planning, requirements gathering, and risk management. Documented all work per IT standards and process including change management. Crafted documentation of systems policies and procedures as well as training materials. Created best practice configuration to meet business and functional requirements. Developed timelines and schedules for completion of the project. Oversaw all work done as part of the project.
Closed project and ensured all objectives have been met.
* Communication- Participated in morning standup, facilitated weekly engineering and development status reporting meetings.
Communicated with team members, clients, vendors, and leadership to keep the team motivated, connected, and involved in the process with transparency.
* Time Management- Allocated resources to complete project tasks to stay on time and within budget.
Defined activities, developed schedule.
Monitored project and compared actual work to the planned schedule.
* Risk Management- Identified, analyzed, evaluated, and responded to potential risks that could impact the project's goals and progress through RAID management.
* Applications- Epic, Sorian, Excel, Oracle, and MS Project Software Experience: Smartsheets, Epic EMR, Azure, Jira, Confluence, MS Project Management, Excel, PowerPoint, Mulesoft, Salesforce, Oracle, SaP
EDUCATION & CERTIFICATIONS
Cambridge College 2005-2010
Bachelors/Master of Management-Healthcare Administration/IT
(Accelerated dual program)
Epic Training 2010
Certified Scrum Master (CSM) 2012
Salesforce Administrator Training 2019
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