Customer Service Representative
Resume:
Desiree Jessie
Customer service Lead Atlanta, GA 30349
****************@*****.***
Authorized to work in the US for any employer
Work Experience
TEKsystems (Data/Information Architect
TEKsystems PHMG – Fayetteville, Ga
December 2023 – Current
• Proficiency in using Cloud Technologies for data management and architecture
• Solid experience in managing and utilizing DB2 Database
• Strong analytical skills and ability to interpret complex data
• Extensive knowledge and hands-on experience with SQL
• Proficiency in Python for data manipulation and analysis
• Expertise in ETL - Extract Transform Load processes
• Experience with Datastage ETL for data integration
• Ability to leverage Power BI for business analytics service
• Proficiency in using Tableau for data visualization
• Knowledge of Cloud ERP for enterprise resource planning
United Healthcare Customer Service Representative
UnitedHealth Group - Florida
April 2022 to December 2023
•Accept ACH and credit card payments by phone following all procedures and ensuring recordkeeping accuracy. Ensure that all payments are properly applied to accounts.
•Provides customers with accurate and detailed notification and follow-up documentation
•FHA housing
•Work implementation
•Utilize Time Management skills and techniques to maximize the number and effectiveness of phone contacts.
•Promote the insurance agency to customers who need insurance
•Live chat
•Network with potential customers
•Educate customers on each type of insurance coverage and make recommendations based on their
Insurance Agent
AAA The Auto Club Group - Jonesboro, GA
April 2020 to June 2022
•Promote the insurance agency to customers who need insurance
•Live chat
•Network with potential customers
•Educate customers on each type of insurance coverage and make recommendations based on theirneeds
•Evaluate current insurance policies and recommend additional coverage when needed
•Maintain all insurance documents in a confidential way
Escrow Assistant
Hire Dynamic - Duluth, GA
April 2019 to March 2021
•Customer Relationship Management
•FHA housing
•Work implementation
•Utilize Time Management skills and techniques to maximize the number and effectiveness of phonecontacts.
•Responsible for the professional and courteous interaction with customers to effectively and quicklydetermine their ability to pay and negotiate the most lucrative repayment schedule or cash settlement.
•Verifying the accuracy of land ownership documents.
•Conferring with buyers, sellers, and lending institutions.
•Examining property titles for delinquent taxes.
•Examining and summarizing mortgages and trust deed documents.
•Reviewing and summarizing search activity documents.
•Assist coworkers by taking escalated calls and resolve customer concerns.
•Collaborate with Collection Supervisor to assist in managing special projects.
•Demonstrate proficiency in multiple competencies relevant to the position.
•Negotiates settlements with customers to maximize recoveries.
•Accept ACH and credit card payments by phone following all procedures and ensuring recordkeepingaccuracy. Ensure that all payments are properly applied to accounts.
•Provides customers with accurate and detailed notification and follow-up documentation
Forklift Operator and Material Handler
Ryder (surge staffing ) - Union City, GA May
2018 to July 2019
Material handler, Load Trucks, Inventory Control, Data
Entry Skills,Labeling every product and placing them accordingly
•Identifying and locating the right products during the delivery process
•Keeping a well-maintained and updated account of stock and inventory
•Handling returns by completing technical documentation and other required communication
•Keeping all material handling equipment in the best condition by conducting regular maintenance
•Conveying purchasing requirements and keeping data on the availability of products in short supply• Collaborating with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products
Security Supervisor/Officer
Dynamic Security, Inc.
June 2017 to June 2019
Field Supervisor
8 Supervisor under my authority under them 458 officers on post Check the sites and cover all shift and post coverage talk to client.cover schedules, payroll, on call 24 hrs, handle big events
•Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspectingbuildings, equipment and access points; permitting entry
•Obtain help by sounding alarms
•Prevent losses and damage by reporting irregularities, informing violators of policy and procedures;restraining trespassers
•Control traffic by directing drivers
•Complete reports by recording observations, information, occurrences and surveillance activities;interviewing witnesses; obtaining signatures
•Maintain environment by monitoring and setting building and equipment controls
•Maintain organization's stability and reputation by complying with legal requirements
•Ensure operation of equipment by completing preventive maintenance requirements; followingmanufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and technique
Cleaner
Witron Group - Forest Park, GA April 2017 to April 2019
•Basic cleaning in and around residences or office buildings.
•Cleans floors and rooms. including dust mopping, damp mopping, sweeping, vacuuming, dusting,picking up larger objects off the floor, and spot cleaning glass and windows.
•Time management
•Cleans restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures,cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.
•Vacuums, empties trash, and replaces liners.
•Sets up, stocks, and maintains cleaning equipment and supplies.
•Monitors and maintains sanitation and organization of assigned areas.
•Transports dirty linens to correct area to be cleaned and restocks areas with clean linens.
Onsite Warehouse Staffing Recruiter
Randstad - McDonough, GA
August 2015 to February 2017
•Evaluate candidates' strengths compared with clients' requirements, and recommend the bestcandidates to clients after a detailed screening and skill assessment.
•Stay current on trends, emerging technologies and new and hard to find skill sets.
•Network extensively to find potential candidates and clients.
•Work implementation
•Source through internal candidate database as well as professional associations, referrals, and othernetworking resources.
•Negotiate wage rates and other terms and conditions of employment with candidates.
Customer Service Rep (Collections)
Altegra Health Call Center
January 2015 to July 2016
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
●Opens customer accounts by recording account information.
●Maintains customer records by updating account information.
●Resolves product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure
Call Center Agent/Data
Comcast Call Center FDCPA November
Facilitate modern data warehousing, data lakes, and real-time data processing.
Apply deep knowledge of data modeling, ETL frameworks, and Lake house architecture.
Work with BI tools, including Power BI and Tableau, to enhance business intelligence.
Utilize the Azure cloud platform and cloud-native data services for data management.
Supervise a small team of ETL and BI developers, providing guidance and mentorship as needed.
Communicate effectively with stakeholders, presenting complex technical solutions in a way that can be easily understood by non-technical audiences.
Education
Bachelor's in Criminal justice
Strayer University-Georgia - Morrow, GA
January 2009 to June 2012
Skills
•Forklift Operator
•Inventory Control
•Warehouse
•RF scanner
•Pallet Jack
•Excel
•Shipping And Receiving
•Microsoft Word
•Cherry Picker
•Dispatching
•Logistics
•Customer Service
•Trucking
•Call Center
•SAP (2 years)
•Time Management
•Interviewing
•ATS
•Google Docs
•Surveillance
•Security
•Banking
•Fair Housing regulations
•Live chat
•Leadership
•Customer service
•CRM software
•Google Docs
•Typing
Certifications and Licenses
Security Guard
CPR/First Aid
CPR
Certified Forklift Operator
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