Customer Service Team Leader

ROSEMARIE MARTINEZ

Lancaster, CA ***** +1-323-***-**** ************@******.***

Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills

Team Leader (4 years)

Sales (5 years)

Multimedia (3 year)

Marketing (2 years)

Competitive Analysis (4 years)

Customer Service (5 years)

Merchandising

Cash Handling

POS

Store management

Organizational skills

Communication Skills

Work History

Manager 11/2021 to 09/2023

Post Box – Sherman Oaks, CA

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Maximized performance by monitoring daily activities and mentoring team members. Improved marketing to attract new customers and promote business. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Key Holder/Sales Associate 11/2019 to 05/2021

Kay Jewelers – Palmdale, CA

Completed store opening and closing procedures.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Opened inventory boxes and restocked shelves.

Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Sales Representative/Cashier/Customer Service 03/2019 to 10/2019 Cricket Wireless Authorized Dealer – Lancaster, CA Utilized POS system to handle customer cash and credit card transactions. Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Maintained customer satisfaction with quick and professional handling of product returns. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

High school diploma 05/2017

Desert Winds Continuation High School - Lancaster, CA

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