Customer Service Representative

Andre Harris

**********@*****.*** 470-***-**** Covington, GA

SUMMARY

Seasoned professional with 31 years of experience, adept at handling inbound calls and resolving consumer inquiries. Skilled in managing rental service transactions and pre-authorizations, ensuring high customer satisfaction. Seeking a Customer Service Representative role to leverage extensive service and support expertise. WORK EXPERIENCE

Uhaul Moving & Storage

Center Sales & Reservations May 2015 - Present

• Manage a comprehensive portfolio of rental services, including trucks, trailers, portable storage units, and vehicle hitches, ensuring customer needs are met efficiently.

• Deliver exceptional customer service, consistently meeting and maintaining a high performance standard with a 95% quota rating.

• Facilitate seamless transactions of moving supplies, contributing to a positive and reliable customer rental experience.

Seralago Hotel and Suites Kissimmee, FL

Room Attendant/Housekeeping Nov 2013 - Apr 2015

• Maintained high standards of cleanliness and sanitation in guest rooms and suites, ensuring a welcoming and hygienic environment for guests.

• Supplied guests with necessary linens and toiletries, contributing to positive customer service experiences and satisfaction.

Applebee's Kissimmee, FL

Prep Cook/Dishwasher Jan 2010 - Apr 2015

• Efficiently prepared a diverse array of menu items, adhering to quality and safety standards to ensure customer satisfaction.

• Maintained a clean and organized kitchen environment while managing inventory and processing incoming food deliveries.

UNION PACIFIC RAILROAD COMPANY Melrose Park, IL

Conductor/Engineer Mar 2002 - Dec 2009

• Conducted comprehensive preparation of freight train consist and ensured secure coupling and uncoupling of cars, maintaining a focus on safety and efficiency.

• Successfully transported freight, adhering to rigorous safety protocols and delivery schedules. US NAVY Jacksonville, FL

Military Oct 1984 - Apr 1994

• Advanced through seven enlisted grades by demonstrating expertise in Communications and proficiently executing aircraft launch operations from maritime platforms.

• Contributed to critical maritime missions through versatile service aboard multiple Naval vessels, ensuring operational readiness and security.

• Fulfilled integral shore duty responsibilities at a strategic installation, maintaining and enhancing the functionality of essential naval systems.

EDUCATION

Florida State University Tallahassee, FL

Bachelor Degree in Business Administration, Business Administration 1988 to 1992 SKILLS

Problem Solving (4 Years) • Call Center & Sales & Reservations • Customer Service • Customer Care • CSR • Customer Support • Flexibility • Goal-driven • Detail-oriented • Problem-solving • Communication

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