Customer Service Support Coordinator
Resume:
ANN M. DEUBLEIN
************@*****.***
VERSATILE AND DETAILED SUPPORT COORDINATOR
Resolution Oriented Independent Client Focused
Detail oriented team player with a focus on Sales Support and Customer Service. Ability to switch tasks and handle
simultaneous support requests as needed in a fast paced, direct sales environment.
PROFESSIONAL EXPERIENCE
Aero Tec Laboratories, Inc. – Ramsey, NJ
Sales Administrative Assistant – 2/2024 – Present
Support Sales team and shipping dept. to get orders entered and get the orders shipped out by end of day.
Entered sales orders into the system.
Enter all quotes given by Sales department.
File and archive sales orders.
Organize and prepare for company and client meetings.
Keep the Export Log maintained and accurate.
Invoicing of all Sales Orders and prepare shipment delivery tickets.
Micro Strategies, Inc. – Parsippany, NJ
Customer Support Administrator – 3/2023 to 6/2023
Serve as a support coordinator for a team of Sales Agents. Skilled with client and vendor interactions and assisting with all parts of the sales experience.
•Register Transactions, obtain pricing, and provide quotes.
•Work with vendors to negotiate pricing and process orders.
•Order tracking for customers and vendors.
•Troubleshoot backorders and other customer issues.
Blue Chip Medical Products - Suffern, NY
Senior Customer Service Representative – 8/2021 to 3/2023
Responsible for direct customer service and sales team support.
•Enter regular and custom orders.
•Create quotes for custom orders.
•Provide customers timely and accurate solutions regarding products and provide solutions when needed.
•General office duties – Filing, phones, office coordination
Edgewood Partners Insurance - Pearl River, NY
Insurance Licensing Coordinator- 2/2020 to 2/2021
Responsible for coordinating with applicants and state agencies to ensure timely and efficient license acquisition,
and renewal ensures compliance with all applicable regulations.
•Run state-based license and demographic reports (PDB) in PCRM to ensure current information.
•Maintains a 90-day license expiration list and secures completed renewal forms from staff for processing prior to license expiration.
•Collect and manage all resident background questionnaires in PCRM for license renewals.
•Review and process monthly, bi-monthly, weekly generated license renewal reports.
•Maintains various licensing information and generates reports and checklists using databases, Excel and
•PCRM; assists with report analysis.
•Follows up with staff to have Continuing Education completed prior to license expiration.
•Reports changes in background to Departments of Insurance if notified within 30 days.
•Inform all States thru NIPR attachment warehouse software in the event of an administrative action.
•Research specific licensing issues as needed in a timely manner.
•Document restricted license(s) in PCRM for all licensed employees.
•Provide management reports as necessary.
•Assist the Compliance Manager or teammate with tasks as needed.
Pharma Cosmetics, Inc (Neova & Tricomin) – Oradell, NJ
Customer Service and Sales Support Coordinator – 10/2018 to 2/2020
Support the Outside sales team with entering orders and getting them products for presentations. Assist the
Director of Sales with reports, orders and opening new accounts. Answering calls from out Retail customers who
do not have access to a computer and enter their orders as well as answer any questions they have about the
product.
•Provide sales support to field sales agents on demand.
•Coordinates marketing materials for numerous sales plans.
•Process regularly scheduled Sales Report for both agents and leadership.
•Designed detailed results reports with aggregate data to monitor sales success.
•Provide customers timely, accurate, and creative solutions regarding products.
•Partner with management from setting up accounts to finalizing the partner process.
•Document sales related support cases and ensured timely resolutions.
•Work in a very fast paced environment, maintain an extremely high level of accuracy and professionalism.
Humana Inc. - Mahwah, NJ
Administrative Support Coordinator, Northeast – 10/2013 to 1/2018
Serve as a support coordinator for a large team of Sales Agents, Sales Management, and Directors. Initial point of
contact for direct Medicare plan buyer leads. Skilled with client interactions and assisting with the sale close. Aids
existing clients with follow up and issue resolution.
•Coordinates marketing materials for numerous sales plans.
•Process regularly scheduled Sales Report for both agents and leadership.
•Maintain Agent feedback & performance database.
•Designed detailed results reports with aggregate data to monitor sales success.
•Event planning and coordination for annual sales kickoff meetings
•Handle incoming sales lead calls from potential clients.
•Customer service assistance to existing client base with escalated calls
BE Aerospace Hardware Inc. - Paramus, NJ
Sales Assistant –12/2005 to 10/2013
Sales Support for high volume Worldwide Distributor. Partnered with our local sales team, tailoring style for each
agent. Acted as liaison for full scope of client inquiries.
•Awarded own sales account.
•Handled full account scope duties for agents out of the office.
•Managed client operations database.
•Processed reporting for client accounts, sales agents and leadership.
EDUCATION / CERTIFICATIONS: Hopatcong High School
TECHNICAL SKILLS
Microsoft Office (Excel, Word, Access, Outlook) CARDEX Client Interface CCP2 Producer Management
Tool Priority MAD Employee Certification & Personal Information Database SAP
Sage CRM NIPR PCRM SIRCON
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