Customer Service Data Entry

Ashley Gayle

Telephone: 876-***-**** Email: ************@*****.***

Personal summary

Dependable professional with an academic background in Natural Science. Skilled in managing communications, scheduling and documentation with precision and attention to detail. Committed to supporting office operations efficiently and ensuring smooth daily workflows.

Skills

Customer Service

Data Entry and Database Management

Telephone and Email Communication

Microsoft Office Suite (Word, Excel, Outlook)

Confidentiality and Discretion

Time Management and Prioritization

Work Experience

Customer Service Agent – KDC Limited/ Massy Gas Products, Brown`s Town September 2024 – present

Handled a high volume of customer inquires via phone and live chat, maintain a professional and friendly tone at all times

Created and updated internal records and customer profiles in company databases

Maintained detailed logs of interactions and followed up on outstanding customer request

Resolved customer issues efficiently, improving satisfaction ratings and retention

Education

Certificate of Pre-University Natural Science September 2022- July 2024

Brown`s Town Community College

Certifications

HP LIFE Certificate of Effective Leadership

C2 Proficiency on EF SET English Certificate

CXC – Mathematics, English Language, History, Principle of Business, Chemistry

CAPE – Biology Unit 1&2, Caribbean Studies, Communication Studies, Environmental Science Unit 1&2, Physics Unit 1

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